Amazon PPC Winners Strategy Guide

Amazon is the biggest “mall” in the country. People trust Amazon, it is fast, everything is there, prices are better than the brick-and-mortar shops, the experience is so good, it’s addictive.  

For the entrepreneurs. it’s the frontline of entrepreneurship, you can start your brand, ship your product directly to Amazon, scale to USA, Canada, Mexico, UK, EU.  

Once you start your product on Amazon, however, you need to show up. You will need to protect your competitors from eating up real state on your product page. And that’s what PPC is for – aka “Pay per Click”, Amazon Ads, Paid Sales.

 PPC will take your store from the back of the mall next to failed Department Store to the main entrance, where the best foot traffic is.  

When a solo-entrepreneur starts PPC, all he knows is how to “press the gas”. And Amazon is very happy with that. If you want to spend money on ads and not be profitable, it’s totally ok, Amazon will be happy to take your money.

 Amazon will be happy if you play PPC like a Casino.


When sales drops, the entrepreneurs usually think competition is stealing their sales. So they press harder on the gas, ACOS go up, TACOS eat profitability and they are only left it with “I had to do it for the branding”. That’s not a good strategy.

Once you get more experienced with Amazon PPC, you find out there is also a brake, not just an accelerator. Knowing when to press the break and push the gas has become a profession. Legions of PPC Experts teach, learn, make a living creating processes to professionally manage any PPC Account.

On the other side, there are software companies using Artificial Intelligence to manage Ads Campaigns. They are getting better and better, but, so far, they cannot do contextual analysis like an human can. They also are not good at routing the tests to the ones that actually make sense.

At My Amazon Guy, we do have a PPC Department. We help hundreds of accounts to grow their sales, grow their profits, scale their business, navigate seasonality, help the entrepreneur to make sense of what’s going on.

The strategy at MAG is exactly the same as the applications with Artificial Intelligence and Statistical Analysis use, however here we put a lot of emphasis on the contextual analysis, something the machine cannot do it, making our processes at MAG one of the best in the market.

In this guide, we will open the doors to our PPC Department, you will see first hand why hundreds of sellers chose MAG to manage their PPC.

FIRST TACOS, then ACOS, then CPC, finally CPO

 In order to start talking about PPC, there are 3 main KPIs to start the conversation.

ACOS is the Advertisement cost of sales, expressed in percentage. It means how much you spend on ads in comparison to the sales you got with the ads (Paid Sales). It’s the first KPI you should check.

TACOS is the True Advertisement cost of sales and it’s totally different than Target ACOS, Target ACOS is just the ACOS that you want to get to. TACOS is almost the real deal, because it represents the cost of advertisement from the amount of total Sales (Organic Sales plus Paid Sales). It means what’s the percentage of your ads spend related to your gross income.

As you use PPC and you get sales, you end up improving your organic ranking and brining more organic sales, so TACOS is much more important than ACOS and it’s the most important KPI you should look at.

CPC means cost per click and it’s just an average of the cost of each click you pay on your ads from a search term, campaign, portfolio or for the entire account. It’s a very useful KPI that will be important for bid updates and other important metrics.

CPO means cost per order, and that is the last frontier of a well managed PPC account and it brings us to a PPC paradox.

 If you super optimize your account, you will cover the real state so well with paid ads, that your organic sales will start to see a decline, TACOS can be only ok when this happens, so you will need to start measuring your True CPO to fix this issue.

Example:

Coming back to TACOS -TACOS is what matters the most. If you have a gross profit of 25% and you want to get, at least, 10% profit net, how much should your TACOS be? At the most, 15% of TACOS. But considering you also have storage fees and other fees on your business, it’s most likely that your TARGET TACOS should be over 10%, or else, you make less than 10% net profit.

And trust me, everybody wants 10% net profit, considering your product is indeed awesome, you have more than 100 reviews with at least 4.3 stars and your refund rate is below 3%.

Simple math, healthy business. You need to know your TACOS so you can work towards a good net profit margin.


Where do you see your TACOS then?  

You don’t. At least from the Ads Console, you cannot see your TACOS.

 First, you need to get your Ad Spend from a given period of time, let’s say 30 last days for example.

 Then you need to go to your Business Report, get the sales from the same period.

 Finally, you divide [Ad Spend] / [Total Sale] * 100 to find your TACOS.

 

A SCALABLE PRODUCT

Before jumping into PPC, you need to have a clear understanding on what a scalable product is. A scalable product should have all the items below: 

  • Have a unique value proposition that the market understands, in order words, a clear differentiation
  • Have more than 100 reviews
  • Have at least 4.3 stars
  • Have a return rate below 5%
  • Have a well-done listing with a conversion rate of at least 16%
  • At least 22% of gross profit and the possibility of increasing this margin once you get to increase your orders
  • Low seasonality

*Your differentiation cannot be only price. A price war is a commodity war that leads to no winner.

PRO TIP: If your product is indeed a scalable product, then you are ready to take full advantage of PPC. If your product failed to be scalable, just remember, PPC with a weak product can only get you so far.

If there is one aspect that you can work to make your product more scalable, it would be differentiation based on the benefit it brings.

LAUNCHING A PRODUCT

If you don’t have 100 reviews or even 40 reviews, you may still be in Launch Mode. Don’t expect to be profitable during this phase. It could happen, but it’s unlikely. Focus on getting more reviews.

Once you see momentum coming up, try to get to break even or close to it.

Let me repeat this part: Don’t expect profits if you are launching. A professional PPC management can only get you so far once you are launching.

BSR

Yet another important concept is the Best Seller Rank. The faster you sell your product, the best is your ranking and the more your product will show up organically boosting your SEO too.

Unit Sessions Percentage

 This obscure name called “Unit Session Percentage’ is actually your Conversion Rate. And this metric is super important.

It is calculated by units ordered / # of sessions. And you can find these results on your business reports on Seller Central.

The average conversion rate on Amazon is around 12%. That means: that every 100 clicks on your product, leads to 12 sales.

We like to work with products with at least 16%. And that’s why it’s important to have a good listing. When a customer goes into your listing and has a question, doubt, or fear, he will not buy, so make sure your listings go through all buying objections and keep them focused on the benefits, not the characteristics.

 

PPC Flywheel

 Even though there are many articles about the Amazon flywheel based on customer service, we will talk about a different flywheel here, the PPC one.

 As you start your PPC strategy and drive traffic to your products and find the sweet spot for your thousands of different bids, you are pushing the paid sales. As you gain sales velocity, your BSR grows. You start to show up in more places, and your organic ranking on SEO also improves.

 Now the wheel is spinning. As you keep running your PPC Strategy you start to get more speed on the flywheel. And that brings to the next topic.

 Seasonality

 The flywheel would keep accelerating in theory if you have a scalable product where stock never runs out and the seasonality is inexistent.

 But seasonality is an issue that you must take into consideration when doing PPC. Knowing the seasonality is super important to drive the PPC train. When traffic and buying intention are high, you can accelerate harder and break softly. When traffic is down and buying intention is low, it’s imperative that you accelerate slowly and brake hard. There are many statistical models that you can use on your strategy to see what kind of terrain you will face ahead. 


Brand Analytics

 If you are brand registered, you’ll have access to Brand Analytics under your Brand menu on Seller Central. This incredible tool will help you so much to understand your PPC Strategy and build your listing for the demographic that you are serving.

 Inside this tool, the first tab is Amazon Search Terms. You can have amazing information on the keywords related to your product and you can even research your competitors and see how they are doing.

 Repeat Purchase Behavior is great if you work with a repetitive purchase product.

 Market Basket Analysis can give you bundle ideas. Item Comparison and Alternate Purchase Behavior can show what are the similar products the visitors are seeing while seeing your product.

 Finally, the Demographic will show you the demographics of your buyers.

 This is a tool that is extremely important to planning your business strategy. The opportunities here are endless.

 Ok, let’s go back to the PPC Strategy.

 Organization

 We recommend that you use Portfolios to separate products or groups of similar products.

 One campaign can have many Ad Groups, but that can be confusing, so we try to keep just one Ad Group per campaign most of the time.

 Ad Groups should not have hundreds of targets, otherwise, you will not able to test your targets properly with a moderate daily budget, try to keep your targets below 25 on each Ad Group.

 Types of Ads

 There are basically three categories of Ads you can use on Amazon.

 

Sponsored Products – Sponsored Brand – Sponsored Display

Sponsored Products

 This is the oldest ad type. You can do the following types of campaigns:

  • Auto Targeting
  • Manual Targeting – Exact Match, Phrase Match, and Broad Match
  • Product Targeting
  • Category Targeting

We always start with Sponsored products because they will be the initial foundation of your PPC Strategy.

Sponsored Brands

 If you are Brand Registered, you’ll have access to these Ads.

  • Product Catalog runs with at least 3 products, but you can show more products once the user clicks on your logo. You can use Broad, Phrase, Exact, and Product Targeting. You should do one campaign for each match type. You can create a new landing page with 3 products at least or you can drive traffic to your store like the next item below.
  • Store Spotlight runs traffic to your store and subpages. You can show up to 3 products but your Store page can have more than 3 products. You can use Broad, Phrase, Exact, and Product Targeting. You should do one campaign for each match type.
  • Video shows a video and you can choose one product. You can use Broad, Phrase, Exact, and Product Targeting. You should do one campaign for each match type.

Sponsored Display

 Product Targeting Categories can show your product in categories covering a vast amount of competitors. You can refine the categories to target weak products with the high price, low number of ratings, not prime eligible, and weak brands.

  • Product Targeting Individual Products can show your product on specific products you choose.
  • Audiences Views Remarketing lets you target people that viewed a similar product to yours in a lookback window of some days, like 30 days for example.
  • Audiences Views Purchase Remarketing lets you target people that bought a similar product to yours in a lookback window of some days, like 30 days for example. This is great for products that have repetitive purchase
  • Amazon Audiences lets you reach relevant audiences using our exclusive segments to drive awareness and consideration.

Another detail about Sponsored Display Ads:

You can optimize your bidding for reach, page visits, or conversions.

  • Reach will optimize your bids for higher viewable impressions. It will focus on awareness by showing your ad to relevant audiences on and off Amazon. It will use Cost per 1,000 viewable impressions (VCPM) | Conversion attributed to viewable impressions and clicks
  • Page visits will optimize your bids for higher detail page visits. It will try to bring product consideration by showing your ads to shoppers more likely to click on your ad.
  • Conversions will optimize your bids for higher conversion rates. It will try to drive sales by showing your ad to shoppers more likely to purchase your product.

What types of ads should you use then? Eventually will try to use as many as possible, if they make sense, of course. But in order to use them, you need to understand how they work and what’s the strategy behind it.

 

 

THE BASICS OF YOUR GLOBAL STRATEGY

These Sponsored Product Campaigns are usually (not always) the starting point of your global strategy. As we wrote earlier, each portfolio should contain campaigns for just one product or, at the most, a group of very similar products.

Bids should start from the bottom, not from the top, and not from the middle. You should increase targets with low impressions and low clicks bit by bit every 5 to 7 days.

Discovery Campaigns are the campaigns that are supposed to find you profitable keywords if you do it right.

Discovery Campaigns are Auto Campaigns, Broad Match Campaigns, Phrase Campaigns, and Category Campaigns. You should not mix match types in one ad group. Every Ad Group should have just one match type.

Discovery Campaigns contain targets but note that these targets contain search terms inside.

That’s why they are called discovery campaigns because each target has a group of search terms that we will explore. Some search terms will perform well, others will not. So you’ll need processes in place to monitor all these search terms that are being used on the discovery campaigns.

Winner’s Campaigns are campaigns of type Exact Match. They are usually keywords that are extremely relevant to your product or keywords that were once winning search terms from the discovery Campaigns.

Exact Match campaigns do not have hidden search terms, they are an exact match so the target is the only search term you are actually bidding on.

Heros’ Campaigns – These are Exact Match Keywords that perform so well, that we need to give them their own campaigns with the daily budget just entirely for them. Hero’s are your best friends and they will also give you ideas to try new variations on the Discovery Campaigns.

Example:

Let’s say you have a discovery campaign for a product, it’s a Broad Match Campaign. Each target has actually a group of search terms and one of these search terms is making 5 sales at a low ACOS of 5%. Your processes should be able to identify this search term and move it to an Exact Campaign as an Exact Match Target. This search term has now become a keyword. And if its performance keeps being good, this keyword might become a Hero and we would move it to a Hero Campaign and it will be alone with the full campaign budget.

That’s it?

 Unfortunately, no. There are hundreds of processes and comparisons to go over every possible scenario, compare it with historical data and perform a specific action.

There are search terms that get too many clicks and get no sales. There are search terms that make sales but at a High ACOS. There are search terms that have a very low impression and there are search terms that spend too many dollars. When you start comparing the search term performance in different periods of time, it gets harder. If you add data from competitors, categories, e-commerce statistics, macroeconomy trends, we get analysis no other seller is able to do.


INTRODUCTION TO SOPs

To manage all these possible scenarios with multiple Target ACOS’, we will need to discover every agency’s secret. The secret is to start building the SOPs (Standard Operating Procedures) to manage your PPC.

In our case, at MAG, we build SOPs to manage hundreds of accounts, boost targets, press the brakes, double-check tasks, compare data between competitors, categories, e-commerce data, and we keep evolving. They should follow the statistics structure used by artificial intelligence, but we do add the emphasis on our trained Ads Specialists and Data Engineers to route the tests and do contextual analysis.

You have two options now. You can start building your SOPs from scratch and have the methodology and discipline to follow it and evolve it. Or you can hire an agency that already has one. The better the agency, the better will be their PPC engines and the SOPs that make it.

Ok, now that you know a little bit of the basics, let’s see other operations.

 PRODUCT TARGETING CAMPAIGNS

Product Targeting has 2 strategies: attack and defense. If we target competitors, we are attacking, but if we target our own products, we are basically advertising our products to our products, and that’s a defense strategy, we want to take up real state that a competitor could use.

Defense Campaigns usually have higher Target ACOS because we want to make sure our own products are strong enough to keep the competition away.

Attack campaigns are divided into 2: Attacking the strongest is done with much care. And preying on the weak. Weak products mean products that are more expensive, have fewer reviews and fewer stars, bad listings. The campaigns that prey on the weak campaigns are more aggressive compared to campaigns that target strong competitors.

 GOLD PANNING

Gold panning act like a broad match campaign type. However, your targets here are extremely broad and you start with super low bids. They work great during Prime Day, Black Friday, Cyber-Monday, and the Holiday Season. Since you are using super broad targets, you should start with super low bids and increase them very slowly.

RETARGETING

 With Sponsored Display Ads, you will be able to retarget possible customers with Views Remarketing. By doing so, people that visited your listing but did not purchase can be retargeted with ads from your product to incentivize the purchase.

If you are selling a repetitive purchase product, you can also use Purchase Remarketing so customers will remember to re-order your product.

CATEGORY TARGETING

On different types of ads, Amazon will let you target Categories. This is a super broad match that can cost you a fortune. Be careful, start from the bottom, do small increments, and be ready to stop them if they don’t perform well.


DATES COMPARISON

 Another very important aspect of PPC is to do a date comparison. Date comparison will not only help you to predict the future, but it will also help you to see a moving picture instead of a snapshot of averages in a given time.

 When we say predict the future, we take an audacious step here. We are simply finding the most likely scenario the data should follow in the future given the past data, competitor’s data, categories data, and e-commerce data trends. It’s like trying to find the path of a hurricane, and we just try to make decisions based on the ever-changing most likely scenario.

 SUPER OPTIMIZATION

 There are two important aspects of super optimization that you should understand when professionally managing PPC accounts.

 If you lack data, you will make poor decisions. So, it’s important to collect data, have a clever way to collect data without spending too much, and count on patient clients that trust the process.

 Another aspect very similar is constant changes based on recent events. You should be able to have SOPs that show the bigger picture.

 Finally, once a PPC account becomes really well structured and tested, you can find yourself in another super optimization trap. You can be so good at taking real state with paid ads, that your organic sales stop growing and it can even fall. TACOS can still be under control at this stage, but True CPO will tell if you are super optimized or not.

 


SUAD

 SUAD is the Holy Grail that all the PPC Department here at MAG wants to see. It means Sales UP ACOS DOWN. It means we are growing sales for our clients and optimizing our spending to reduce ACOS.

 A MONEY-MAKING MACHINE

 Behind all a professionally managed PPC account, there is beautiful math, and super intelligent processes that evolve, get better, learn, and project a future bid update for each target. It’s a money machine that gets better and better every day and it works well as long as we have a *scalable product.

 On top of that machine, we have Ads Specialists that have worked with hundreds of accounts and manage dozens of millions of dollars in sales per year. They check the results, go over possible points of doubt, analyze the product and the economy as a human being and pull the trigger on the next bid update, actually thousands of bid updates. We are able to update thousands of targets and test hundreds of campaigns because the processes were developed, tested, and validated to go work with large operations and we do it via the API, not from the Ads Console by clicking on each campaign.

 The engine for this PPC wonder loops around and repeats every week. The more data it has, the smarter it gets.

 Once you get it, you have no option but to fall in love with it.

 Fernando Azevedo is an Advertising Manager at My Amazon Guy.

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Terms and Conditions
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Cathy Barouch

Brand Director

Cathy Barouch brings a wealth of experience to her role as Brand Director at My Amazon Guy. With a background in ecommerce and brand management, Cathy has a proven track record of success in driving growth and visibility for brands on Amazon.

Prior to joining My Amazon Guy, Cathy served in key leadership roles, including as the Founder of Mystigrey, where she honed her skills in brand development and management. Before that, Cathy was the CEO & Co-Founder at Caterina Jewelry, where she led the company to success with her strategic vision and innovative approach.

Cathy’s expertise extends beyond ecommerce, as she is also a member of MJSA: Professional Excellence in Jewelry Making and Design, showcasing her commitment to excellence and continuous learning in the field.

John Lane

Brand Director

I bring a strong background in ecommerce operations management to My Amazon Guy. Previously, I served as the Operations Manager at Velex Corp. dba Gorilla Gym (later Gym1), where I oversaw our supply chain operations from China to the U.S. and Canada. I managed order fulfillment and led a dedicated customer service team. Additionally, I was responsible for managing our Amazon seller accounts in the U.S. and Canada, ensuring smooth operations and customer satisfaction.

Outside of my role at My Amazon Guy, I also dedicate time to coaching football at Boston College High School during the fall, where I bring my leadership and team-building skills to the field.

Benjamin Loya

Brand Director

As a Brand Manager at My Amazon Guy, I specialize in enhancing clients’ sales and visibility on the Amazon platform. Leveraging my expertise in Amazon Seller Central, social media strategies, and adept problem-solving skills, I oversee a portfolio of accounts and projects. My role encompasses the strategic planning, meticulous execution, and continuous optimization of product listings, advertising initiatives, and brand stores.

Prior to My Amazon Guy, I served as the IT Director at Proeduco del Bajio, a prominent education firm in Mexico. During my tenure, I spearheaded the organization’s digital transformation, introducing innovative solutions such as network infrastructure enhancements and system implementations to enhance the quality and efficiency of our educational services. Collaborating closely with cross-functional teams and stakeholders, I ensured alignment of IT strategies with overarching business goals and objectives.

Jeffrey Lenz

Brand Director

Jeffrey is a seasoned e-commerce expert with over 10 years of experience in helping brands succeed on Amazon. As a Brand Director at My Amazon Guy, he leverages his data-driven approach and deep understanding of online marketplaces to develop and execute winning omnichannel strategies for our clients.

Jeffrey brings a wealth of knowledge in:

  • Brand Growth on Amazon: He has a proven track record of launching and growing brands on Amazon, utilizing his expertise in 1P and 3P operations.
  • Data-Driven Strategy Development: Jeffrey leverages data insights to craft effective channel strategies that optimize product visibility and sales for My Amazon Guy’s clients.
  • Omnichannel Expertise: He understands the importance of a cohesive omnichannel approach and develops strategies that reach customers across various touchpoints.
  • Compliance Focus: Jeffrey ensures adherence to Amazon’s ever-evolving policies and regulations, safeguarding the success of My Amazon Guy’s clients.

With his dedication to brand success and his strong grasp of the Amazon marketplace, Jeffrey is a valuable asset to My Amazon Guy, helping our clients flourish and achieve their Amazon sales goals.

Tony Chung

Brand Director

Tony is a results-oriented growth expert with a proven track record of generating leads, boosting revenue, and optimizing team performance for e-commerce businesses. He brings a data-driven approach to his role as Brand Director at My Amazon Guy, leveraging his expertise in digital marketing, sales, and operational efficiency.

Tony excels at:

  • Driving Customer Acquisition: He develops and executes comprehensive digital advertising and marketing strategies across all channels to generate qualified leads for My Amazon Guy.
  • Maximizing Sales Growth: Tony utilizes data analysis, forecasting, and KPI tracking to optimize sales strategies and drive top-line revenue for My Amazon Guy’s clients on Amazon.
  • Optimizing Team Efficiency: He fosters a high-performing team environment through project management, process improvement, and a coaching leadership style.
  • Data-Driven Decision Making: Tony leverages data analytics to build comprehensive performance trackers, measuring everything from brand growth to internal team performance, ensuring data-driven decision making across My Amazon Guy.

With his focus on results and his deep understanding of e-commerce, Tony plays a critical role in helping My Amazon Guy’s clients achieve their Amazon sales goals.

Jan Pao Montecillo

Director of Client-Success and Website Orders

Meet Jan Paolo Montecillo, our gaming virtuoso turned office hero! From pen-and-paper quests to tactical turn-based triumphs. He doesn’t just play games; he masters them, cracking their systems like a puzzle mastermind. But it doesn’t stop in the virtual realm! Jan’s game-changing work ethic and knack for system analysis have elevated our operations to epic levels. With a killer work ethic and his gaming superpowers,

Throughout his career, Jan Paolo has consistently demonstrated a strong ability to:

  • Lead and motivate teams: He has a proven track record of fostering high-performing teams and driving results.
  • Develop and implement operational strategies: Jan Paolo possesses a keen understanding of operational excellence and a talent for designing and implementing effective strategies.
  • Build strong client relationships: He is known for his client-centric approach and his commitment to exceeding client expectations.

Interests: Gaming

Noah Wickham

Brand Director

Noah Wickham started in eCommerce a decade ago, reselling on eBay and gradually expanding his knowledge base. Since then, he has worked with a variety of clients over several years, focusing on growth strategies, technology initiatives, product procurement, brand building, and SEO improvements. His expertise covers many areas of eCommerce, with a particular focus on Amazon, Walmart, and Shopify. Noah defines himself as a growth-centric leader and a client success advocate. Outside of work, he enjoys cooking, video games, reading, and chess. Most Saturday nights, you can find him trying a new restaurant or exploring a different venue in his city.

A man wearing a hooded sweatshirt.

Shane Keyes

Brand Director

Shane is an Amazon marketing specialist at My Amazon Guy and attended Temple University’s Fox School of Business to pursue a degree in Marketing. 

A self-starter, Shane mastered Amazon’s intricacies through hands-on experience and rigorous self-guided research. Specializing in listing optimization and growth strategies, he excels at boosting BSR through Click-Through Rate (CTR) and Search Engine Optimization (SEO) best practices to drive your brand’s success on Amazon. Shane’s rise at My Amazon Guy underscores his leadership ability and unwavering commitment to achieving a brand’s top priorities.

Beyond work, Shane’s passion lies in Philadelphia sports, with a history of participating in team sports like baseball and rugby.

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Faith Denniston

Brand Director

I’m Faith, an Amazon marketing specialist obsessed with SEO, PPC, CTR, and the alchemy of conversions. With a data-driven approach, I help brands conquer the Amazon marketplace, turning clicks into customers.

When I’m not optimizing listings, you’ll find me in virtual worlds, exploring Final Fantasy XIV and diving into manga. I’m also a paranormal enthusiast, chasing ghostly tales in my spare time. Join me on this journey of digital dominance and otherworldly adventures!

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Roxanne Villanueva

VICE PRESIDENT OF HUMAN RESOURCES

Over 13 years of experience in the Business Process Outsourcing Industry Specializing in Customer Success and Sales for Telco, Tech, Finance and Ecommerce for both Start Up and Fortune 500 companies. 

An Inspirational Leader who loves to be where the action is, enjoys Creating Innovative Solutions to Complex Problems, Developing her People and Driving Engagement.

Interests: Traveling, Music and Spending time with Family

Kevin-Sanderson

Kevin Sanderson

Vice President of Marketing

Kevin Sanderson is the Vice President of Marketing for My Amazon Guy. He graduated from Texas Tech University and has a wide range of experiencew including previously having worked for two Fortune 500 companies and a rapidly growing insurance agency. Kevin has been selling on Amazon since 2015 and is also the founder of Maximizing Ecommerce, a company that hosts popular virtual learning events like the Convert More Clicks Summit and the PPC Mastery Summit. He joined the team at My Amazon Guy after Maximizing Ecommerce by My Amazon Guy and lives in Florida with his beautiful wife and two children.

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Thomas Fitzgibbons

SENIOR ACCOUNT DIRECTOR

Thomas graduated from the University of Missouri – St. Louis (UMSL), receiving a Bachelor’s degree in Business Administration – Marketing and a Certification in Digital Marketing. He started his marketing career in the B2B industry, helping companies focus their internal marketing efforts on Website SEO, Website Content, Digital Advertising, and effective Email Marketing Campaigns. 

 

In 2020, Thomas shifted his career to eCommerce. As a self-starter, he learned the ins and outs of Amazon, Seller Central, and Shopify to help brands and sellers succeed in the digital world. Previously, he worked for an Amazon Marketing Agency as an Account Manager, assisting brands in growing and thriving on Amazon through his management. At MAG, Thomas serves as an Account Director, overseeing an extensive portfolio of 40 brands and managing a successful team of Brand Managers. Thomas provides leadership to his team and execution on high-level strategy for the brands in his portfolio. 

In his free time, Thomas enjoys golf, soccer, music, and taking his dog on hikes around the St. Louis area.

Kristen Lasch

Kristen Lasch

BRAND DIRECTOR

Kristen started her professional work on Amazon in 2018 as a professional seller and project-based Account Manager. She has ample knowledge of both Seller Central and Vendor Central. With a degree in Art & Design, Kristen has a passion for problem-solving and thinking outside the box. She loves to help grow accounts by unraveling underlying issues, organizing catalogs, and providing creative branding ideas. With an extensive background in customer experience, she is able to really dive into the mind of a customer regarding listing optimizations and how to market products appropriately. In her free time, Kristen enjoys spending time with her family and working on growing their own private label account.

I was fortunate to be part of MAG's first batch of its Advertising Internship Program. The timing was perfect for me as I was looking for an opportunity to learn more about Amazon PPC and at the same time to have hands-on training to work on accounts.  

 

When I started my internship, I listed down the things I wanted to learn. And I am happy to say that I've ticked all the boxes! My most favorite was "Optimization Using Bulk Files”. Bulk files and I, we did not get along at first, it was so scary seeing all those data! But I had a great mentor who guided me along the way. He patiently taught me step by step on how to process the data. He was very enthusiastic in answering all of my questions. He supported me until I gained the confidence in uploading my first, second, third (and so on) bulk uploads. 

 

The biggest advantage in working with MAG (and I must say one thing that I always look forward to every week) is its Weekly Ads Training. Every week, we discuss various topics about PPC. Interns/Ads Specialists/Ads Managers, we all share knowledge, information, and updates about PPC. During our discussions, we exchange ideas and feedback. It became an avenue not just to learn a skill, but also to clear any vague or ambiguous PPC topics. 

 

For me, the biggest disadvantage is the work schedule. As an Intern, I have to follow EST timing. The time difference from my location was only 8 hours, but being a morning person, I really struggled to keep myself awake. But if you are a night owl, then this will not be a problem for you.

 

So if you are considering joining the MAG Advertising Internship Program, my advice to you is to take action - APPLY NOW! The knowledge that you will gain and the skill that you will develop from this program will be invaluable. And who knows? From being an Intern, you might be the next one to be promoted as Jr. Ads Specialist! 

Maria Victoria Piedad

A man with a beard smiling in front of a marketplace.

Steven Bruning

IT DIRECTOR

Steven has over eight years of experience in Information Technology and specializes in conceptualizing and implementing data-driven solutions.Steven started his Amazon career in 2019, breaking onto the scene by developing retail arbitrage software tools and gaining an in-depth knowledge of the Amazon Seller Central platform and account management. Outside of work, Steven enjoys DJing, learning and teaching others about personal finance, spreadsheets, and most of all, spending time with his wife playing board games and walking local trails. Steven was a long-distance runner for many years, having run over 1,000 miles and completed a marathon and several half-marathons.
A bald man from My Amazon Guy, smiling in front of rocks.

Jason Mastromatteo

VP of Brand Management

Jason Mastromatteo started his professional Amazon career in 2014 breaking into the Amazon scene selling by means of RA and private labeling. He eventually took his Amazon knowledge and started consulting for other businesses, distributors, and retailers. Jason’s experience and extensive seller central & vendor central knowledge have helped him consistently manage and grow sales through his team at MAG. Jason has interests in music, videography, skateboarding, and is a competitive Magic the Gathering player.

Dustin Fenton

VP of Finance

Dustin Fenton is the VP of Finance at My Amazon Guy. He began his eCommerce career in 2013, graduated with a Bachelors of Science with a Minor in Business Administration in 2018, and began his career at My Amazon Guy in the Fall of 2019. Dustin is a seasoned veteran at My Amazon Guy who has risen through the ranks:
  • Started as an Amazon Specialist
  • Grew to a Successful Brand Manager
  • Became a successful Account Director and through Leadership Grew Others into the Role
  • Promoted to VP of Operations
  • Now Serves as VP of Finance – and Assists the Company in all Areas of Operations
He directs:
  • AR
  • AP
  • Cash Flow
  • Tax Management
  • Employee Benefits Enrollment
  • Budgeting
  • Bookkeeping
  • Strategic Management of Financial Operations
  • M&A
  • Transfer Pricing Agreements
  • Operational Matters in Relation to the Financial Health and Solvency of MAG
In his free time, Dustin enjoys:
  • Traveling
  • Hiking
  • Extreme Weather Chasing
  • Learning and eCommerce Management
  • Retail arbitrage 
  • Spending time with friends and family
A man smiling in a blue circle, representing a marketplace seller central management.

Francisco Valadez

ACCOUNT DIRECTOR

A graduate of Monterrey Tech (ITESM) in Mexico with a Bachelor’s in International Business, Francisco Valadez has spent most of his career as an entrepreneur involved in retail, wholesale, and private label projects. He has led companies from humble beginnings to successful acquisitions. Francisco got his start in eCommerce as part of a shoe company that sells through brick-and-mortar retail, department stores, and its own website. Most recently, Francisco fell down the Amazon rabbit hole while helping a company set up their own Amazon business. From that day on, Francisco has been 100% focused on Amazon retail. He has ample experience in Seller Central, and has proven his understanding of successful strategies to grow a brand’s online retail presence. Outside of work, Francisco loves sports, cooking, reading, listening to vinyl records, and most of all, spending time with his wife and daughters. He coaches in both English and Spanish, and leads the Hispanic team in our agency
A woman in glasses is smiling in a circle while managing her seller central account on a marketplace.

Kristen Dixon

ACCOUNT DIRECTOR

Meet Kristen Dixon, a seasoned Amazon e-commerce expert with nearly 8 years of experience. Kristen is not just a master of the online marketplace; she’s a passionate advocate for helping clients and employees reach their full potential. Her journey in e-commerce isn’t just about transactions; it’s about building relationships, both professionally and personally.

What truly sets Kristen apart is her innate desire to see others succeed. Her clients trust her not just for her e-commerce expertise but for her ability to guide them towards their own success stories. As a mentor to her employees, she nurtures their talents and encourages them to reach new heights. Kristen is not just dedicated to her craft but is equally committed to fostering growth in those she interacts with.

Kristen leads a fulfilling life as a mother of two children and a proud owner of a lively Goldendoodle. Family is her anchor and her “why.” The love she pours into her work is mirrored in her home life. She proudly leads a multifaceted life, where her love for family, sports, and a deep passion for helping others intersect in harmony. Kristen is a true example of how one person can make a lasting impact, both in the digital realm and in the lives of those she touches.

A man with a beard and sunglasses, working as an "Amazon guy", involved in marketing management for Amazon.

Nick Nido

CHIEF TECHNOLOGY OFFICER

Holding a masters degree in electronic engineering from MIT with a bachelors in business management, Nick has 15+ years experience in ecommerce business and technology operations. Nick has gained a significant amount of his Amazon experience while launching his own store on Amazon with it being so successful it was later acquired by an conglomerate 3 years later.  

An bearded man marketing on the Amazon Marketplace.

Steven Pope

FOUNDER

Steven founded My Amazon Guy to help clients grow faster on Amazon. After serving on the corporate side as a marketing manager and eCommerce director for nearly a decade, Steven started teaching businesses how to leverage the largest eCommerce platform and logistics network in the world. The Grand Master of Amazon knowledge, Steven is a thought leader with more than 1500+ videos of free content where he gives away all his trade secrets away. Steven oversees marketing and sales. Mr. Pope is an eagle scout, has an MBA from Western Governor’s University, and a BS from Weber State University. Read what My Amazon Guy employees say it’s like to work for Steven.