How to Remove Negative Product Feedback on Amazon

It is very difficult to convince Amazon to remove negative product feedback. Even when it is blatantly in a customer’s best interest to remove said feedback. Sometimes fake reviews come in the form of negative 1-3 star reviews. Your #1 goal to get negative feedback removed is to be a squeaky wheel and continuously claim the review breaks Amazon’s terms and conditions. And do that, you should quote their own rules.

Figure out which of the below responses makes the most sense, and then go file a ticket by selecting Selling on Amazon issue / Products and inventory / Product Reviews / and then fill in the contact reasons and describe issue sections.

You will have a sub 20% chance of getting a removal, and it will almost always take 3 followups on the ticket. But it may be worth your efforts.

 

 

Review Type Response Response Option 2
About seller The following review is about the seller and not the product which does not comply with Amazon’s community guideline under the section “Be Helpful and Relevant” bullet point two. We are requesting this review to be removed in order to provide helpful reviews for our customers. Review link below.
About shipment The following review is about the shipment and not the product which does not comply with Amazon’s community guideline under the section “Be Helpful and Relevant” bullet point two. We are requesting this review to be removed in order to provide helpful reviews for our customers. Review link below.
About packaging The following review is about packaging and not the product which does not comply with Amazon’s community guideline under the section “Be Helpful and Relevant” bullet point two. We are requesting this review to be removed in order to provide helpful reviews for our customers. Review link below.
Competitor The following negative review is from a competitor which violates Amazon’s community guidelines under “Promotions and Commercial Solicitations”. We are requesting this negative review to be removed in order to provide helpful reviews for our customers. Review link below.
Wrong Product The following negative review is about the wrong product which violates Amazon’s community guidelines under “Be Helpful and Relevant”. We are requesting this negative review to be removed in order to provide helpful reviews for our customers. Review link below. The following negative review is about the wrong product which violates Amazon’s community guidelines under “Be Helpful and Relevant”. We are requesting this negative review to be moved to the correct product in order to provide helpful reviews for our customers. Review link below.
Wrong Ingredients The following negative review lists the wrong ingredients which do not comply with Amazon’s community guidelines under “Be Helpful and Relevant”. We are requesting this review to be removed in order to provide helpful and authentic reviews for our customers. Review link below. Ingredient list attached.
About pricing The following negative review is about pricing which violates Amazon’s community guidelines under “Be Helpful and Relevant” bullet point two. We are requesting this negative review to be removed in order provide helpful reviews for our customers. Review link below.
Contains Profanity The following review contains profanity which violates Amazon’s community guidelines under “Respect Others” bullet point one. We are requesting this negative review to be removed in order to provide helpful reviews for our customers.
Hostile, Threatening Speech, or Violent The following review contains hostile speech which violates Amazon’s community guidelines under “Respect Others”. We are requesting this negative review to be removed in order to provide helpful reviews for our customers.
Unverified We are requesting the review made by XXX to be removed on the following product. We have verified she/he did not order this product but instead posted a review. Please remove this review as it is unfair for us and other customers. See screenshot for more details.

 

Match the Ticketing information requested up.

 

Review Amazon’s most up to date guidelines here: https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730

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How to Add a New Amazon Marketplace to Feedback Genius

Feedback Genius is a tool by Seller Labs that can automate feedback e-mails sent to customers after they order your product on Amazon. E-mails send with Feedback Genius increase the likelihood of receiving product feedback. You can also use Feedback Genius to track reviews on your products.

 

Follow our step-by-step directions to connect your Amazon marketplace to Feedback Genius. If you need help or want to save time, contact us about setting up Feedback Genius for your Amazon seller central account.

 

Log into feedback genius and click the dropdown next to your email and click settings.

Connect your amazon marketplace to feeedback genius. start by clicking settings on feedback genius.

 

Next you want to click Marketplace Settings

connect amazon marketplace to feedback genius by clicking on marketplace settings.

 

Click Add New Marketplace

amazon api authorization for feedback genius. click on add new marketplace.

 

Then Click Start Setup

seller labs amazon marketplace api connection. click start setup to connect your amazon account.

 

Click Connect North American Account

connect your amazon account to seller labs. click on connect north american account.

 

Then you will go through the motions of verifying MWS to connect your Seller Central account to Feedback genius.

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