Can’t find the solution for the Amazon Error Code 8572? This guide will walk you through everything you need to know to resolve this frustrating issue.
As an Amazon seller, you’re likely familiar with the various errors that can arise while managing your listings on Seller Central. These errors often disrupt your workflow and can negatively impact your sales.
One of the most commonly encountered issues is Amazon Error Code 8572. This error often stems from issues like mismatched product information, leading to listing failures or misrepresentations that harm your listings’ visibility and accuracy.
Knowing how to both prevent and fix this issue is essential for maintaining a smooth selling process. In this guide, we’ll teach you exactly how to resolve Amazon Error Code 8572 step by step and offer actionable tips to ensure it doesn’t happen again.
Table of Contents
What is Amazon Error Code 8572
Amazon Error Code 8572 occurs when the product’s UPC, EAN, or ISBN doesn’t match the ASIN in Amazon’s system. This means the product identifier conflicts with existing data for the listing.
The error often happens when someone else uses your UPC for a different product. It can also occur if non-GS1-registered UPCs are being used, which Amazon does not recognize.
Amazon checks its database against GS1, the official body for product codes, to ensure authenticity. If the codes are not verified, the listing will fail, leading to this error.
Understanding this issue is important because it prevents product listings and disrupts your sales. Knowing how to resolve it is key to keeping your account compliant and functional.
Reasons Why Amazon Error Code 8572 Occurs
There are many reasons why Amazon Error Code 8572 might occur, all of which stem from inconsistencies in product identifiers. Here are the most common causes of this error:
- The product’s UPC doesn’t align with the ASIN in Amazon’s database, causing a conflict.
- Another seller may have used your UPC for their product, resulting in a duplicate or incorrect association.
- Using unverified or fake UPCs that aren’t registered with GS1 will often be flagged as invalid by Amazon.
- Mistakes such as entering the wrong UPC or EAN during listing creation can trigger this error.
Fixing the Amazon Error Code 8572
- Verify Your UPC is GS1-Registered
Ensure the UPC you are using is a GS1-registered code. Amazon cross-references its database with GS1, so non-verified codes will not work. - Gather Necessary Documentation:
- Obtain your GS1 certification, which proves ownership of the UPC.
- Take a clear photo of your product showing the UPC and brand name on the packaging.
- Search for Conflicting Listings
Use your UPC to search on Amazon and identify if another product is using it. This helps you present evidence to Amazon about the misuse. - Contact Amazon Seller Support:
- Open a case in Seller Central and provide your GS1 certification and product photos.
- Clearly explain that you are the rightful owner of the UPC and it is being misused on another product.
- Follow Up with Seller Support
Regularly check the status of your case to ensure Amazon resolves the issue. Persistence and clear communication are key to getting a resolution.
Preventing the Amazon Error Code 8572
Avoiding Amazon Error Code 8572 requires proactive steps to ensure your product identifiers remain compliant and secure. Here are the best preventive measures:
- Purchase your UPCs directly from GS1 to ensure they are verified and recognized by Amazon. Avoid buying codes from third-party sources, as these may not be legitimate.
- Maintain a record of your GS1 certifications and product photos showing the UPC and brand name. Having this documentation readily available can help you address any disputes quickly.
- Periodically check your product listings to ensure no one else is using your UPC. Search your UPC on Amazon to identify potential conflicts early.
- Ensure you input the correct UPC or EAN when creating new listings. Small errors can trigger the error code and disrupt your workflow.
Everything You Need to Know About Solving Amazon Error 8572
Amazon Error Code 8572 can be frustrating, but with the right steps, it’s completely manageable. By understanding its causes, resolving conflicts, and following preventive measures, you can ensure your listings stay accurate and compliant.
Did you encounter an error while working on your Amazon business? Don’t know how to solve it? Reach out to our Amazon agency to get help from our experts.
