- Work from home
- International
- Remote job, work-from-home
- International
This is a remote position.
- Develop and sustain comprehensive workforce forecasts by leveraging historical data, analyzing business trends, and aligning with operational requirements.
- Formulate capacity plans that guarantee sufficient staffing levels to meet dynamic business demands, taking into account peak periods, seasonal variations, and other pertinent variables.
- Collaborate closely with department heads to grasp operational needs and synchronize staffing accordingly, fostering an agile and responsive workforce.
- Facilitate a seamless transition for new hires who have completed training by strategically assigning them to operation department managers.
- Oversee, audit, and ascertain appropriate staffing allocations per pod/husk, ensuring optimal resource utilization.
- Leverage workforce management software or tools to fine-tune scheduling, optimizing efficiency while mitigating instances of overstaffing or understaffing.
- Monitor and analyze key performance indicators (KPIs) related to workforce management, providing data-driven recommendations for continuous improvement.
- Implement and refine workforce management strategies to elevate productivity, curtail costs, and streamline overall operations.
- Conduct training sessions to educate staff on effective workforce management procedures and best practices, fostering a culture of continuous improvement and adaptability.
- Proven experience (2+ years) in workforce management, capacity planning, or a similar role.
- Experience in the BPO Industry as a Workforce Manager is a PLUS!
- Proficiency in workforce management software/tools (e.g., workforce scheduling software, ERP systems).
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Excellent communication and interpersonal skills to collaborate effectively across departments.
- Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
- Problem-solving abilities with a proactive approach to addressing workforce challenges.
- A computer with dual monitor setup is required
- Computer with at least 8GB of RAM
- Must have at least 25 MBPS internet speed
- 40 hours a week, 8 hours a day
- Competitive salary base
- Permanent work-from-home setup
- Unlimited FREE access to MAG School courses and SOP Library
- Work schedule is in Eastern Standard Time (EST), Monday-Friday only
- Opportunities for professional development and career advancement
You may follow up your application by emailing us at recruiting@myamazonguy.com.
About My Amazon Guy
We are a full-service Amazon agency. Founded in 2018 by Steven Pope, we have more than 500+ employees worldwide, all remote, and growing rapidly. Through deep knowledge of SEO, design, and PPC, we love to show our clients why we are the best at growing their sales faster.
Our Strength is in our People
Many companies put clients or customers at the top of their pyramid. At My Amazon Guy we put employees first, and fire clients who disrespect our staff. We invest in people long term, and it’s helped us get to where we are today.
“Employees are critical to us. It is on Ownership and Management to support every layer above them.”
– Steven Pope, Founder
Hear more of what our employees have to say.
These are what makes our organization be better. We encourage growth, proficiency, communication, and prioritize progress over perfection. And for our managers, we promote leadership, respect, accountability, and ownership in order to build a successful company, attract talent, achieve goals, and gain trust.
Our mission: to be Earth’s most seller-centric company.
Core Values
Learning
Never ending acquisition of knowledge and skills.
Eagerness
To get started. Keenness. Bias for fresh action.
Consistent Communication
Frequently convey info with clarity, accuracy, and purpose to all parties.
Tech Savvy
Type 55+ WPM, Excel guru, Google enthusiast, uses Slack threads.
Teaching
Help others learn, share your knowledge.
Manager Values
Multiply Yourself
Replace yourself to scale MAG. 1+1=3.
Soft on the People
Treat employees with respect and sincerity.
Compete
We are a team not a family. Crush your competitors. Play to win.
Extreme Ownership
Seizes accountability. Prioritizes then executes. Maintains discipline to create a simple but often difficult plan of action in motion at all times.
Radical Candor
Feedback Faster. Telling direct reports where they stand every single day. Tell it like it is.
Work from any location
We want you to be part of our growing team. My Amazon Guy is one of the top 500 fastest growing companies in the USA with more than 500 employees from all around the globe.
We’re committed to fostering a culture of growth and learning, and we’re looking for talented individuals who share our vision.
