Last Updated: January 28, 2025
Want to know how to contact Seller Support to appeal your Amazon account suspension? Read on.
Getting your account suspended on Amazon is one of the biggest nightmares a seller can face. Losing revenue while your account is inaccessible can be frustrating and stressful.
Some sellers even consider giving up on Amazon altogether. Not being able to sell can be demotivating, especially when the suspension feels unfair.
To make matters worse, contacting Seller Support is often a hassle. The process is confusing, responses can be slow, and getting a clear resolution feels like a battle.
But don’t worry, we’ve got you covered. Our Amazon agency has put together this guide to walk you through the process of contacting Seller Support and increasing your chances of reinstating your seller account.
Table of Contents
What is an Amazon Account Suspension?
An Amazon account suspension occurs when Amazon temporarily or permanently deactivates a seller’s account due to violations of its policies. This means you lose access to your seller account and cannot list, sell, or fulfill orders.
Three Types of Amazon Account Suspensions
There are different categories of Amazon seller account suspensions that a seller might experience. Knowing the type of suspension you’re facing is your first step in determining what actions you can take to appeal it.
- Suspension: Your account is temporarily deactivated, but you can submit an appeal to reinstate it.
- Denied: Your appeal was rejected, but you can modify or rewrite your appeal and resubmit it.
- Banned: Your account is permanently deactivated, and you can no longer submit an appeal to have it reinstated.
Top 10 Reasons for Amazon Account Suspension
There are several reasons why your Amazon account might get suspended. Learning about the possible reason for the suspension not only helps you avoid future issues but also guides you in creating your appeal when needed.
- Selling Inauthentic Items
- Selling Prohibited Items
- High Number of Negative Feedback
- Opening a New Account After Suspension
- Getting Complaints from Rights Owner
- Selling Counterfeit Items
- Having Duplicate Accounts
- High Late Shipment Rate
- Selling Used Items as New
- Selling Items that are Not as Advertised
How to Contact Seller Support to Appeal Your Suspended Account on Amazon
Once your account gets suspended, the next thing to do is to appeal your suspension to regain your selling privileges. Learning the steps to efficiently appeal your suspension is crucial, as it can help speed up the process and increase your chances of getting reinstated.
Step 1: Determine the Reason for Your Account Suspension
Before you can submit an appeal, you need to understand why your account was suspended. Amazon usually provides a suspension notice in Amazon Seller Central or sends an email to your registered email address explaining the reason for the suspension.
Carefully read the message to identify the specific policy violation or issue that led to your suspension. If the reason is unclear or lacks details, contact Seller Support for clarification.
Knowing the exact cause of your suspension will help you create a stronger and more effective appeal.
Step 2: Prepare a Detailed Plan of Action
Once you determine the reason for your suspension, create a compelling Plan of Action (POA) for your appeal. A well-structured POA increases the chances of reinstating your Seller Central account by clearly addressing Amazon’s concerns.
Follow these best practices when creating your POA:
1. Acknowledge the Issue
- Clearly state the reason for your suspension as outlined in Amazon’s notification.
- Avoid blaming Amazon or customers, and take full responsibility for the issue.
2. Describe Corrective Actions
- Explain the steps you have already taken to fix the problem.
- Example: If suspended for inauthentic products, highlight supplier audits and quality checks.
- Example: If suspended for late shipments, mention hiring more staff or improving inventory management to speed up fulfillment.
3. Explain Preventive Actions
- Detail what you will do to prevent future issues.
- Example: Implement stricter quality control procedures, invest in inventory management software, or improve customer service processes.
4. Keep Your POA Clear and Concise
- Avoid unnecessary details and stick to the issue Amazon flagged.
- A long, unfocused POA can lead to immediate rejection.
5. Attach Supporting Documents
- Include invoices, images, or checklists to back up your claims.
6. Get Amazon’s Feedback Before Submitting
- Contact the Account Health Team to review your POA before submitting it.
- This can help you identify any missing information and improve your chances of reinstatement.
Step 3: Gather Supporting Documentation
Providing strong supporting documentation is crucial in your appeal process. These documents serve as proof that you have taken the necessary steps to resolve the issue and that your account suspension should be lifted.
Amazon values concrete evidence over explanations alone, so including the right documents can significantly improve your chances of reinstatement. Below are some key documents you might need:
- Invoices:
If your suspension is due to inauthentic or counterfeit claims, submit invoices from authorized suppliers to verify product authenticity.
- Proof of Authenticity:
If applicable, provide certificates of authenticity, supplier agreements, or brand authorization letters.
- Performance Improvement Reports:
If your suspension was due to policy violations or poor metrics, submit reports showing corrective actions taken (e.g., improved shipment tracking, better order fulfillment processes).
- Quality Control Checklists:
If product quality was the issue, provide documentation of new quality assurance procedures.
- Customer Correspondence:
If the issue involves customer complaints, show proof of communication where the issue was resolved.
Step 4: Submit the Appeal
Now that you have prepared a strong Plan of Action and gathered all necessary supporting documents, the next step is to submit your appeal. Make sure everything is well-organized and directly addresses the suspension reason.
Once submitted, Amazon will review your case, which may take a few days. Be patient and avoid submitting multiple appeals, as this can slow down the process.
Step 5: Follow Up
If you don’t receive a response within a reasonable timeframe, follow up with Amazon Seller Support. Being persistent can make a difference, especially if additional clarification is needed.
Need a more detailed guide on how to contact Seller Support to reinstate your suspended account on Amazon? Enroll in MAG School’s Amazon Reinstatement course.
5 Tips for Contacting Seller Support to Get Your Appeal Approved
To improve your chances of a successful appeal, it’s essential to follow the best practices when reaching out to Amazon Seller Support. A well-structured and professional approach can lead to a faster resolution and increase your chances of reinstating your account.
1. Communicate Clearly and Professionally
Be honest and transparent in your appeal by providing accurate and truthful information. Maintain a professional and courteous tone, focusing on solutions rather than blaming Amazon, to improve your chances of reinstatement.
2. Create a Strong Appeal
Acknowledge the violation, explain the root cause, and outline the corrective actions taken to prevent future issues. A well-structured POA demonstrates responsibility and reassures Amazon that the issue will not happen again.
3. Limit Daily Case Filings
Do not exceed 10 cases per day, as submitting too many can trigger a temporary restriction on your ability to file further appeals. Sticking to this limit ensures that each case is given proper attention without risking delays.
4. Contact Support on the Weekends
Lower ticket volumes on weekends mean shorter wait times and a higher likelihood of reaching a US-based support agent. Speaking with a knowledgeable representative can make a difference in getting helpful responses and faster resolutions.
5. Get Professional Help
Hiring a full-service Amazon agency can troubleshoot the appeal process and improve your reinstatement chances. If you want to avoid stress and save time, working with experts ensures a more strategic and efficient approach to resolving the issue.
How to Contact Amazon Seller Support if Your Account is Banned
In case your Amazon seller account is banned, you won’t be able to access Seller Central, meaning you can’t submit an appeal through the platform. However, you can still request reinstatement by reaching out to Amazon through alternative channels.
To appeal, send an email to the appropriate Amazon email based on your issue:
General Appeal & Account Verification Issues
- notice@amazon.com
- seller-evaluation@amazon.com
- pq-review@amazon.com
- account-confirmation@amazon.com
- cn-seller-verification-enquiry@amazon.co.uk (for UK sellers)
For Intellectual Property Rights Disputes
- US: notice@amazon.com
- UK: notice@amazon.co.uk
- France: notification@amazon.fr
- Germany: benachrichtigung@amazon.de
- India: notice@amazon.in
- Italy: notifica@amazon.it
- Mexico: notice@amazon.com.mx
- Spain: aviso@amazon.es
For Copyright Infringement Issues
- copyright@amazon.com
Seller Performance Team
- US: seller-performance@amazon.com
- UK: seller-performance@amazon.co.uk
- Canada: seller-performance@amazon.ca
- France: performance-vendeur@amazon.fr
- Germany: verkaeufer-performance@amazon.de
- Italy: performance-venditore@amazon.it
- Japan: alliance@amazon.co.jp
- Spain: performance-vendedor@amazon.es
For Payment-Related Problems
- General: payments-funds@amazon.com
- US: merchant-reserve-inquiry@amazon.com
- UK: payments-investigate@amazon.co.uk
- Canada: payments-investigate@amazon.ca
- France: investigation-amzpayments@amazon.fr
- Germany: payments-nachforschungen@amazon.de
- India: payments-investigate@amazon.in
- Italy: payments-investigate@amazon.it
- Mexico: payments-funds@amazon.com.mx
- Spain: investigacion-pagos@amazon.es
For Product Quality Issues
- US: seller-performance-policy@amazon.com
- UK: seller-performance-policy@amazon.co.uk
- France: politique-performance-vendeur@amazon.fr
- Germany: verkaeufer-performance-richtlinie@amazon.de
- India: seller-performance-policy@amazon.in
- Italy: performance-venditore-politiche-di-condotta@amazon.it
- Mexico: politicas-performance-vendedor@amazon.com.mx
- Spain: politicas-performance-vendedor@amazon.es
Last Resort – Escalate to Amazon’s CEO Office
If all else fails, you can send a direct email to jeff@amazon.com to escalate your case. While this does not guarantee a response, it has helped some sellers get attention on their appeals.
FAQs About Amazon Account Suspensions
Recovering an Account Suspended on Amazon
Dealing with an account suspension on Amazon can be frustrating, but taking the right steps can improve your chances of reinstatement. A well-prepared appeal, supported by a clear Plan of Action and strong documentation, is key to resolving the issue.
If you’re struggling to get your account reinstated, persistence and professional guidance can make a difference. Consider working with experts who can troubleshoot the process and help you get back to selling as quickly as possible.
Are you looking for help with getting your Amazon account reinstated? Contact our Amazon agency and get expert assistance today!
