Reentel Full Service Case Study

$300K Q4 sales boost

Major sales increase in Q4 2024 compared to the same period in 2023

As one of Reentel’s premier brands, Hi-Tech Diamond has been supplying cutting, grinding, carving, and polishing equipment for the lapidary and glass industries since 1984. The company offers easy-to-use machines and tools for beginners and professionals alike.

Proudly made in the USA, Hi-Tech Diamond supports artists and hobbyists with high-quality saw machines, blades, polishing discs, and more.

The Challenges

Complex Multi-Brand Management
Four different brands with distinct product lines – Entry Level, Hobbyist, Enthusiast, and Commercial – each required unique strategies. This complexity created difficulties in scaling a unified sales approach.

Fragmented Content Across Brands
Listings for each brand were still being updated with better content. This lack of polished, consistent content held back their ability to push ad spend effectively.

Restricted Advertising Budget
Advertising spend remained limited until late in the year, preventing significant ranking improvements before the peak Q4 season. This delay capped potential sales growth during the busiest period.

Insufficient Visibility and Ranking
Delay in aggressive advertising and listing optimization resulted in lower organic rankings, making it hard for brands to maximize visibility and sales during peak season.

Ongoing Optimization Challenges
Continued challenges in listing optimization, ad campaign coordination, and creative assets slowed sales expansion. The need to balance budgets across brands limited growth potential.

Services provided:
  • Full Service
  • Catalog Management
  • Listing Optimization
  • New Product Creation
  • Parentages
  • Listing Reinstatement
  • Amazon Social Posts
  • PPC
  • SEO
Website:
Channels managed:
Amazon
Industry:
Tools & Home Improvement
Yearly Sales:
$1M-$10M
ASINs Managed:
25-50
Days with our Amazon agency:
1,081+ days since November 2022

Our Approach

2023: Foundational Work & Strategic Development
In late 2023, we focused on correcting foundational issues to prepare the account for aggressive, sustainable growth. Our initial work involved analyzing the complex, multi-brand catalog to build a cohesive, long-term strategy that would address unoptimized listings and untapped advertising potential.

Brand & Catalog Analysis

  • Audited the entire multi-brand catalog to identify inconsistent content and optimization gaps.
  • Developed distinct customer profiles for each product line, from entry-level to commercial, to create tailored marketing strategies.
  • Established a comprehensive roadmap for 2024 focused on phased listing optimizations and strategic budget allocation.

2024: Strategic Execution & Market Share Growth
We executed a full-funnel strategy designed to capture new customers and increase market share across all brands. The year began with an aggressive push to improve organic visibility, followed by a systematic plan to guide customers from entry-level products to higher-value items, culminating in a record-breaking Q4.

Q1-Q2: Building Traffic and Authority

  • Launched aggressive advertising campaigns early in the year targeting new, generic keywords to build organic ranking well before the peak season.
  • Allocated a larger portion of the initial ad budget toward lower-priced items to acquire a high volume of new customers efficiently.
  • Rolled out comprehensive listing optimizations, including new A+ Content, Brand Stories, and enhanced image stacks to improve conversion rates.

Q3-Q4: Conversion and Holiday Dominance

    • Shifted and reallocated advertising budgets toward higher-priced product lines to capitalize on the customer base built earlier in the year.
    • Implemented a remarketing funnel that retargeted entry-level buyers, introducing them to the brand’s more advanced products.
    • Launched targeted holiday campaigns during the Black Friday/Cyber Monday period, focusing on “giftable” keywords to maximize seasonal sales volume.

2025: Advanced Optimization & Profitability Scaling
Building on the previous year’s success, 2025 has focused on refining our approach for sustained, profitable growth. We used data-driven insights from Amazon’s tools to optimize every aspect of the sales funnel, ensuring the brand not only grew but also increased its market defensibility and profitability.

Data-Driven Advertising & SEO

  • Conducted deep-dive keyword research using Search Query Performance reports to inform both organic and paid strategies.
  • Performed regular PPC audits to discover new opportunities and reallocate budgets for maximum efficiency across all brands.
  • Analyzed market share reports to defend against competitor encroachment and identify new growth opportunities.

Full-Funnel Content Enhancement

  • Completed full creative updates for all remaining listings, including image stacks, A+ Content, and Brand Stories, to ensure a unified and high-converting customer experience.
  • Developed and tested new video ad creatives for Sponsored Brands and Sponsored Display campaigns to capture customer attention more effectively.
  • Continuously ran A/B tests on main images and listing copy to improve click-through and conversion rates systematically.

Impact

Over $1 Million Increase in Yearly Amazon Sales

Reentel achieved a 26% increase in total sales from 2023 to 2024, adding over $1 million in annual revenue. This growth was not isolated; it accelerated through the year, starting at 21% in Q1 and surging to 35% growth by Q3.

Reentel Amazon case study

Major Growth in Repeat Customer Sales

MAG’s customer pipeline strategy was highly effective, with repeat purchases from the hobbyist line increasing by 115% from 2023 to 2024. This demonstrates strong brand loyalty, as repeat sales also grew 51% for enthusiasts and 48% for entry-level customers.

Reentel Amazon case study

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Brand success

Reentel

Major Amazon Gains

$300K

sales boost in Q4
Major sales boost in Q4 2024 compared to Q4 2023

55.57%​

Increase in sales
Average monthly sales has increased by a high of 55.57% since hiring MAG

26

Performing listings
Successfully improved the performance of all 26 ASINs

700+

Days with My Amazon Guy
Onboarded on November 2022

REENTEL has four brands specializing in diamond and stone cabbing products: TumbleBee, Inland Craft, Hi-Tech Diamond, and CabKing.

Inland Craft has over 30 years of experience manufacturing diamond grinders and related equipment for various users, setting the industry standard with its American-made products.
TumbleBee offers modernized and safe rock tumblers, improving upon classic designs with 21st-century technology.

Hi-Tech Diamond has been providing cutting, grinding, carving, and polishing equipment for the lapidary and jewelry industries since 1984. Known for its durability and innovation, Hi-Tech Diamond’s products are made in the USA and cater to all experience levels.

CabKing creates user-friendly cabbing machines for grinding and polishing rocks, glass, synthetic materials, and metals, making it a favorite among jewelry makers of all skill levels.

Challenges

Our goal was to drive growth for TumbleBee, one of Reentel’s brands. We developed a strategic plan aimed at elevating the overall brand to a higher level, providing a strong foundation for increased sales.

Their existing listings required a wide range of optimization, improvements in various text used, and customer-facing adjustments such as creativity, titles, and many others.

The available ads budget was limited for kick-off but we did our best to prove we could maximize this investment and show how beneficial it can be for sales.

Our approach

Listing Creation & Optimizations
We took over all the listings and carefully researched the competition. Through comprehensive SEO and competitor analysis, we enhanced titles, refined bullet points, and implemented through back-end optimizations.

Once the listings were optimized and began generating increased sales, we created parentages that significantly boosted the account’s ratings, reviews, and Amazon Choice products, helping it to shine.

Ads Expansion
We launched this initiative with an initial budget. After thorough keyword harvesting, we created high-performing campaigns that we continuously optimize to ensure a strong return on investment. REENTEL has confirmed its trust in MAG, allowing us to manage a larger budget. This increased investment has enabled significant advertising expansion, resulting in extraordinary sales outcomes.

Creative Improvements
The new listings required extensive enhancements. We focused on creating image stacks, detailed infographics, A+ content, brand stories, and a brand store. These efforts significantly increased the client’s credibility, improved its image and visibility, and ultimately attracted more customers.

As a result, impressions and ordered units have markedly increased.

The impact

The various improvements made to optimize listings and improve ads have proved beneficial for the brand on Amazon. Reentel has been steadily increasing its monthly average sales consistently since being onboarding on November 2022.

Amidst this growth, their products have also garnered the Amazon’s Choice badge for an extended period – a testament to the quality of their products and the effectiveness of our strategies.

As of October 2024 the average monthly sales is $379,476.84, exceeding the average for 2023 at $332,918.49. We are confident heading into the holidays that further growth will be achieved.

Reentel monthly sales
Services provided
  • Marketing
  • Lifestyle images
  • Infographics
  • Advertisement
  • Platform management
  • SEO optimization
  • Brand content
  • Troubleshooting & logistics

Link: https://reentel.com/

Industry:

Tools & Home Improvement

Location:

USA

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