We’ll help you fix it because Amazon won’t

5 or 11 Hours of Amazon Troubleshooting

Get 5 hours of troubleshooting for $1,000 or 11 hours for $2,000.

Everything from UPC issues, page updates, catalog problems, brand changes, we’ve helped get things right. In addition, we’ll can also identify areas of improvement to help you avoid potential troubles in the future. We’ve been solving Amazon problems for over 5 years, with an expert staff of over 300 specialists gives us confidence we can find a solution that will work for you.

If your listing is NOT active, please use our reinstatement service instead. View details

Get 5 or 11 Hours of help

*Disclaimer: Listing Reinstatement and Account Suspension Reinstatement are not included.`

Why should you trust us with your Amazon Troubleshooting?

Our distinctive advantages:

Experience That Matters
Over 5 years of successfully solving Amazon problems.
Dedicated Specialist Team
A roster of 300+ experts backing your journey.
Tailored Solutions
We understand your unique challenges and tailor solutions.
Partner for Amazon Success
More than education – we're your strategic ally.

We're Committed to Helping Sellers

Steven Pope and MAG specialists hold weekly Q&A sessions with Amazon sellers, helping with Amazon troubleshooting, answering their questions on literally any topic, all for free. Check out some of previous sessions on our YouTube channel, or join us on the next live Q&A!

What Sellers are Saying

Hundreds of Amazon FBA sellers flock to us for thought leadership, account management, and more. Here’s what some of them have to say.

"I just wanted to say thanks for taking the time to reach out in response to my comment - I'll definitely schedule an appointment. I added Amazon as a sales channel at the end of last year, and the content that you put together has been incredibly helpful in managing the unique "quirks" (major understatement) of Amazon. Thanks for all of the time and effort you put into providing such high quality content!"

"I would like to thank you for your quick help. It helped me a lot. I also want to say that you and your organization doing great work. Thank you for being there for Amazon sellers like me who has just started their business and don't know where to go if stuck somewhere. Once again thank you so much."

I am very happy with how the A+ content is coming along so I have now purchased the Amazon Store build.

My Brand Registry for Oriental-Decor was just fully approved by Amazon a few minutes ago. This is exactly you projected timeframe of 30 dyas after getting the logo mark registration number from USPTO. You supplied excellent, clear direction and extremely quick service once I got the necessary packaging pictures to you. Looking forward to hiring MyAmazonGuy for future projects! I appreciate it.

"Your contents are the best of all FBA related Youtube channels. Full of legit and up-to-date Infos and fun to watch. Especially those live QnA streams are really liked!"

Frequently asked questions

Need more help? Contact us with any questions or concerns.

What is the 5-Hour Amazon Catalog Troubleshooting Service?

This service provides five hours of dedicated support to diagnose and resolve various Amazon seller account and catalog challenges, including suppressed listings, brand name changes, UPC issues, page updates, and other backend issues.

Our team of over 300 specialists stays fully aligned with Amazon Seller Central policies, Amazon FBA best practices, and Amazon fulfillment center requirements to ensure accurate and timely resolutions.

What types of issues are included in the service?

The 5-hour package covers troubleshooting for:

Brand name changes
UPC issues
Page updates
Catalog problems
Issues affecting your Amazon
storefront, Amazon store, or Amazon seller account

What is not included in the service?

This service does not cover calls, listing creation, or account reinstatement. However, we offer specialized services tailored to those needs if required.

How do you communicate updates?

Our team conducts structured email check-ins every Monday, Wednesday, and Friday (EST) to keep you informed of progress, hours used, and next steps.

Consistent communication is central to our service, keeping your Amazon Seller Central login, Amazon seller account, and catalog fully up-to-date.

What if my issue takes less than 5 hours?

Any unused hours can be applied to additional tasks within the project scope. There is a two-week window after the initial request completion to submit extra tasks. If no further tasks are submitted, the project is officially closed. We maximize every hour to improve your Amazon storefront, Amazon FBA, and listings.

What if I need more than 5 troubleshooting hours?

If additional time is needed, we offer an optional 6-hour package at a supplementary cost.

Can you guarantee that Amazon will approve the changes?

While we follow Amazon Seller Central, Amazon FBA, Amazon logistics, and Amazon fulfillment center best practices to maximize approval, final decisions rest with Amazon. Some back-and-forth may occur, as reopened cases are often reviewed by different agents.

Rest assured, our team leverages knowledge of Amazon US, Amazon online, and Amazon storefront processes to tackle challenges efficiently.

Will you interact with Amazon on my behalf?

Yes, we handle case submissions, escalations, and communication with Seller Support so you can focus on your business. We take care of the technical side while you manage your Amazon store, Amazon FBA, and Amazon seller account.

Do you support brand-registered listings?

Yes. We work with both brand-registered and unregistered ASINs. If Amazon requires verification, we’ll help gather and submit the proper documentation.

Your brand integrity is our priority, protected across your Amazon storefront, Amazon seller account, and Amazon store.

How long will the project take to complete?

Projects operate Monday through Friday. Completion times vary depending on the complexity of issues, but most finish within 4–5 weeks after onboarding. Timelines may differ based on your unique challenges.

We proactively manage your project to ensure smooth results for your Amazon US listings, Amazon FBA, and Amazon seller account.

What challenges could arise during the troubleshooting process?

Unexpected issues may occur, such as platform changes, technical problems, or delayed information. Our team has a proven track record of navigating these challenges.

We turn obstacles into actionable solutions for your Amazon seller central login, Amazon store, and catalog.

What happens after my 5 troubleshooting hours are completed?

Once your initial 5 hours are used, you have a two-week window to submit additional tasks. If no further requests are submitted, the project is closed. Additional 6-hour packages are available if needed. We ensure continuity and flexibility to resolve all Amazon FBA, Amazon storefront, and Amazon seller account issues.

Can I submit multiple issues at once during the troubleshooting hours?

Yes, you can submit multiple catalog or listing issues within your 5-hour package. Our team prioritizes tasks by urgency and complexity. Every issue is handled efficiently, maximizing impact on your Amazon seller account.

Get immediate help from Amazon experts

Is there something you can’t figure out about Amazon? Our top Amazon experts are also available for coaching calls, and can assist you with a wide range of topics. Book a coaching call.

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We’ll help you fix it because Amazon won’t

5 or 11 Hours of Amazon Troubleshooting

Why should you trust us with your Amazon Troubleshooting?