- Remote job, work-from-home
- Open to international applicants
The Operations Manager plays a key role in driving the overall efficiency of the company. This position is responsible for planning, directing, and coordinating daily operations while ensuring that organizational goals are consistently met. The role involves managing personnel and resources, streamlining workflows, and implementing strategies that promote productivity and cost-effectiveness. The Operations Manager also monitors performance, identifies areas for improvement, and ensures that all tasks and projects are completed accurately, efficiently, and within established timelines.
- Policy and Process Development: Develop and implement operational policies and procedures to improve efficiency, drive performance, and reduce costs.
- Compliance Oversight: Ensure all operations align with legal, regulatory, and industry standards.
- Performance Monitoring: Track operations through data analysis, initiate corrective actions, and recommend improvements.
- Process Optimization: Identify inefficiencies, investigate shortfalls, and design improvement strategies.
- Quality Assurance: Establish and maintain high-quality standards across all services and projects.
- Team Leadership: Supervise and mentor team members, conduct regular 1-on-1s, and ensure accountability for timely, accurate work.
- Documentation & Tools: Create comprehensive SOPs and serve as an expert in Google Sheets and workflow management tools.
- Client and Service Oversight: Review projects for upsell opportunities, call out potential breakdowns (e.g., order/automation issues), and resolve them proactively.
- Service Expertise: Become highly knowledgeable in the company’s full range of service offerings, from Full Service Management to specialized audits, optimizations, and creative services.
- Collaboration and Communication: Partner with other stakeholders, provide operational insights, and align strategies with company goals.
- Innovation: Stay up-to-date with management trends and process optimization practices, introducing new tactics that optimize operational effectiveness.
- Proven track record as an Operations Manager, or in a similar leadership role with experience in process optimization, compliance, and strategic operations management.
- Strong ability to lead, inspire, and develop teams, with experience in performance management, coaching, and conducting regular evaluations.
- Excellent written and verbal communication abilities, capable of clearly articulating strategies, providing feedback, and fostering collaboration across teams and stakeholders.
- In-depth knowledge of business management principles, operational best practices, and organizational strategy.
- Advanced knowledge of Microsoft Office Suite and G Suite, with demonstrated expertise in Google Sheets and the ability to create/manage complex spreadsheets.
- Strong analytical skills with the ability to assess challenges, identify root causes, and develop actionable solutions.
- Capable of setting long-term goals, anticipating challenges, and developing scalable processes that align with company growth.
- Ability to thrive in a fast-paced, evolving environment while managing multiple projects and priorities.
- Experience in service delivery and quality assurance, with a strong ability to identify upselling opportunities and ensure client satisfaction.
- Passion for staying up to date with emerging operational practices, tools, and technologies to keep the organization at peak performance.
- A computer with dual monitor setup is required
- Computer with at least 8GB of RAM
- Must have at least 25 MBPS internet speed
- 40 hours a week, 8 hours a day
- Competitive salary base
- Permanent work-from-home setup
- Unlimited FREE access to MAG School courses and SOP Library
- Work schedule is in Eastern Standard Time (EST), Monday-Friday only
- Opportunities for professional development and career advancement
You may follow up your application by emailing us at recruiting@myamazonguy.com.
About My Amazon Guy
We are a full-service Amazon agency. Founded in 2018 by Steven Pope, we have more than 500+ employees worldwide, all remote, and growing rapidly. Through deep knowledge of SEO, design, and PPC, we love to show our clients why we are the best at growing their sales faster.
Our Strength is in our People
Many companies put clients or customers at the top of their pyramid. At My Amazon Guy we put employees first, and fire clients who disrespect our staff. We invest in people long term, and it’s helped us get to where we are today.
“Employees are critical to us. It is on Ownership and Management to support every layer above them.”
– Steven Pope, Founder
Hear more of what our employees have to say.
These are what makes our organization be better. We encourage growth, proficiency, communication, and prioritize progress over perfection. And for our managers, we promote leadership, respect, accountability, and ownership in order to build a successful company, attract talent, achieve goals, and gain trust.
Our mission: to be Earth’s most seller-centric company.
Core Values
Learning
Never ending acquisition of knowledge and skills.
Eagerness
To get started. Keenness. Bias for fresh action.
Consistent Communication
Frequently convey info with clarity, accuracy, and purpose to all parties.
Tech Savvy
Type 55+ WPM, Excel guru, Google enthusiast, uses Slack threads.
Teaching
Help others learn, share your knowledge.
Manager Values
Multiply Yourself
Replace yourself to scale MAG. 1+1=3.
Soft on the People
Treat employees with respect and sincerity.
Compete
We are a team not a family. Crush your competitors. Play to win.
Extreme Ownership
Seizes accountability. Prioritizes then executes. Maintains discipline to create a simple but often difficult plan of action in motion at all times.
Radical Candor
Feedback Faster. Telling direct reports where they stand every single day. Tell it like it is.
Work from any location
We want you to be part of our growing team. My Amazon Guy is one of the top 500 fastest growing companies in the USA with more than 500 employees from all around the globe.
We’re committed to fostering a culture of growth and learning, and we’re looking for talented individuals who share our vision.
