- Work from home
- International
- Remote job, work-from-home
- International
This is a remote position.
- Retain clients, get them to sign new 3 month agreements when there is uncertainty or it’s been more than 12 months since the last contract was signed.
- A reduction in client complaints by 40% in the first 3 months. We currently average 16 client complaints per week.
- Ensure that MAG deliverables and promises are recorded and upheld by the Brand Management team, and track progress.
- Improve retention rates (profitability) by at least 25% in the first 3 months.
- Proactively speaking with our key clients.
- Monitor and report on burn rates for clients and make recommendations based upon findings on a weekly basis.
- Identify operational level issues affecting client retention, and solve these issues with the Director of Website Orders.
- Monitoring and sending out client surveys, to gauge overall performance and make improvements.
- Bachelor’s degree in business, finance, management, or a related field
- Proven experience as an operations manager or a similar position
- Proven ability to manage multiple projects simultaneously
- Excellent organizational, project management, and communication skills
- Proficient in MS Office Suite, particularly in Excel
- Ability to quickly learn new processes, strategies, and technologies
- Ability to think strategically and be able to plan for long-term growth
- Strong interpersonal, writing, and presentation skills
- Able to work independently, with strong self-motivation and initiative
- A computer with dual monitor setup is required
- Computer with at least 8GB of RAM
- Must have at least 25 MBPS internet speed
- 40 hours a week, 8 hours a day
- Competitive salary base
- Permanent work-from-home setup
- Unlimited FREE access to MAG School courses and SOP Library
- Work schedule is in Eastern Standard Time (EST), Monday-Friday only
- Opportunities for professional development and career advancement
You may follow up your application by emailing us at recruiting@myamazonguy.com.
About My Amazon Guy
We are a full-service Amazon agency. Founded in 2018 by Steven Pope, we have more than 500+ employees worldwide, all remote, and growing rapidly. Through deep knowledge of SEO, design, and PPC, we love to show our clients why we are the best at growing their sales faster.
Our Strength is in our People
Many companies put clients or customers at the top of their pyramid. At My Amazon Guy we put employees first, and fire clients who disrespect our staff. We invest in people long term, and it’s helped us get to where we are today.
“Employees are critical to us. It is on Ownership and Management to support every layer above them.”
– Steven Pope, Founder
Hear more of what our employees have to say.
These are what makes our organization be better. We encourage growth, proficiency, communication, and prioritize progress over perfection. And for our managers, we promote leadership, respect, accountability, and ownership in order to build a successful company, attract talent, achieve goals, and gain trust.
Our mission: to be Earth’s most seller-centric company.
Core Values
Learning
Never ending acquisition of knowledge and skills.
Eagerness
To get started. Keenness. Bias for fresh action.
Consistent Communication
Frequently convey info with clarity, accuracy, and purpose to all parties.
Tech Savvy
Type 55+ WPM, Excel guru, Google enthusiast, uses Slack threads.
Teaching
Help others learn, share your knowledge.
Manager Values
Multiply Yourself
Replace yourself to scale MAG. 1+1=3.
Soft on the People
Treat employees with respect and sincerity.
Compete
We are a team not a family. Crush your competitors. Play to win.
Extreme Ownership
Seizes accountability. Prioritizes then executes. Maintains discipline to create a simple but often difficult plan of action in motion at all times.
Radical Candor
Feedback Faster. Telling direct reports where they stand every single day. Tell it like it is.
Work from any location
We want you to be part of our growing team. My Amazon Guy is one of the top 500 fastest growing companies in the USA with more than 500 employees from all around the globe.
We’re committed to fostering a culture of growth and learning, and we’re looking for talented individuals who share our vision.
