Careers / DTC Direct to Consumer

Client Success Specialist

Job Description

This is a remote position.

Please note: We are not actively hiring for this position at the moment, but we are accepting applications for future openings.
This is position responsible for building and maintaining client relationships with My Amazon Guy. We want you to establish relationships, keep clients happy and fix their problems. Be a customer advocate. This can entail joining calls with clients, retaining existing clients, determining burn rates and appropriate workloads, providing monthly reports on client performance, handling client escalations and complaints. All while involving appropriate departments. You could be sending client gifts, and more.
Key Responsibilities
  • Handles retention tickets
  • Manages retention contracts
  • Assist with pricing agreements and ensure the Client PM team archives clients properly
Qualifications
  • You should be independent, comfortable with leadership, and know-how to build a process.
  • Strong organizational skills: You should be comfortable problem solving, managing projects, time management, calendar management and detail oriented
  • Excellent interpersonal skills: You should be comfortable taking responsibility for client accounts, conducting client calls, and communicating with clients on a frequent basis to grow their sales on Amazon
Technical Requirements
  • A computer with dual monitor setup is required
  • Computer with at least 8GB of RAM
  • Must have at least 25 MBPS internet speed
Why Join Us
  • 40 hours a week, 8 hours a day
  • Competitive salary base
  • Permanent work-from-home setup
  • Unlimited FREE access to MAG School courses and SOP Library
  • Work schedule is in Eastern Standard Time (EST), Monday-Friday only
  • Opportunities for professional development and career advancement

You may follow up your application by emailing us at recruiting@myamazonguy.com.

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About My Amazon Guy
We are a full-service Amazon agency. Founded in 2018 by Steven Pope, we have more than 500+ employees worldwide, all remote, and growing rapidly. Through deep knowledge of SEO, design, and PPC, we love to show our clients why we are the best at growing their sales faster.

Our Strength is in our People

Many companies put clients or customers at the top of their pyramid. At My Amazon Guy we put employees first, and fire clients who disrespect our staff. We invest in people long term, and it’s helped us get to where we are today.

“Employees are critical to us. It is on Ownership and Management to support every layer above them.”
– Steven Pope, Founder

Hear more of what our employees have to say.

These are what makes our organization be better. We encourage growth, proficiency, communication, and prioritize progress over perfection. And for our managers, we promote leadership, respect, accountability, and ownership in order to build a successful company, attract talent, achieve goals, and gain trust. 

Our mission: to be Earth’s most seller-centric company.

Core Values

Core values - Learning

Learning
Never ending acquisition of knowledge and skills.

core values eagerness

Eagerness
To get started. Keenness. Bias for fresh action.

Core Values - Consistent Communication

Consistent Communication
Frequently convey info with clarity, accuracy, and purpose to all parties.

core values tech savvy

Tech Savvy
Type 55+ WPM, Excel guru, Google enthusiast, uses Slack threads.

core values teaching

Teaching
Help others learn, share your knowledge.

Manager Values

Manager Values Multiply Yourself

Multiply Yourself
Replace yourself to scale MAG. 1+1=3.

Manager Values - Soft on the People

Soft on the People
Treat employees with respect and sincerity.

Manager Values Compete

Compete
We are a team not a family. Crush your competitors. Play to win.

Manager Values Extreme Ownership

Extreme Ownership
Seizes accountability. Prioritizes then executes. Maintains discipline to create a simple but often difficult plan of action in motion at all times.

Manager Values Radical Candor

Radical Candor
Feedback Faster. Telling direct reports where they stand every single day. Tell it like it is.

Work from any location

We want you to be part of our growing team. My Amazon Guy is one of the top 500 fastest growing companies in the USA with more than 500 employees from all around the globe.

We’re committed to fostering a culture of growth and learning, and we’re looking for talented individuals who share our vision. 

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