How to Contact Amazon’s Catalog Team

Steven Pope

Example: Gating issue such as pesticides

  1. Navigate to the top-right hand corner in chosen seller central account and click on “Help”.
  1. This will bring a side panel out. Navigate to the bottom of the side panel and click on “Get support”.
How to File a Ticket on Amazon
  1. This will bring a list of options to get help on. Click on “Can’t find what you need?” near the bottom. This will drop down more options. Now click on “Contact Us”.
Getting Amazon Seller Central Support
  1. Once the Contact us page has loaded, click on “Selling on Amazon” on the left-hand side.
Issue Listing Products on Amazon
  1. This will bring up another side panel. Type something random in the “Tell us how we can help” text box then click “Get help”.
Get Help from Amazon Seller Central Tickets
  1. Now click on “Products and inventory”.
Products and Inventory Help on Seller Central
  1. Click on “Issue Listing Products”.
Issue Listing SKU ASIN on Amazon Seller Central
  1. Click on “I don’t have an ASIN or SKU or Batch ID” then “Next”.
ASIN SKU Batch ID Help Amazon Seller Central
  1. Click on “Other product and inventory issues” then “Next”.
Other Product and Inventory Issues on Amazon Seller Central
  1. Here you can fill out the “Contact Reason”, “Please describe your issue”, “Asin Id”, and “Your email”. Example below.
Describe Issue to Amazon Seller Support

Follow our Full Service Amazon Agency for more tips and if you have any questions please contact our Amazon Agency.

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Steven Pope, Founder

Hi I’m Steven, founder of My Amazon Guy, a 500+ person Amazon Seller Central agency out of Atlanta, GA. We growth hack ecommerce and marketplaces through PPC, SEO, design, and catalog management.

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