What is the difference between Seller Feedback and Product Review?
How to Remove Negative Product Review on Amazon
Seller Feedback is a seller “report card” from Amazon customers about their buying experience. A Product Review is the review of the items purchased, and should not be about the seller or the purchasing experience.
It ‘s very difficult to convince Amazon to remove negative product reviews. Even when it is blatantly in a customer’s best interest to remove said product review. Sometimes fake reviews come in the form of negative 1-3 star reviews. You should aim to have squeaky clean product reviews. That can be achieved by getting negative product reviews removed through claims that the reviews break Amazon’s terms and conditions. To do this successfully, you should quote Amazon’s own rules when asking to remove a review.
Figure out which of the responses below would make the most sense, then file a ticket by selecting Selling on Amazon issue > Products and inventory > Product Reviews. Provide the all details and properly describe the issue by mentioning the correct section in their Terms and Conditions. You will have around 1-20% chance of getting a removal, and it will almost always take 3 follow-ups on the ticket. But it will surely be worth all the effort.
At the most, you might have a 20% chance of getting a removal, and it will almost always take 3 follow-ups on the ticket. But it will surely be worth all the effort.
| Review Type | Response | Response Option 2 |
| About seller | The following review is about the seller and not the product, which does not comply with Amazon’s community guideline under the section “Be Helpful and Relevant” bullet point two. We are requesting this review to be removed in order to provide helpful reviews for our customers. Review link below. | |
| About shipment | The following review is about the shipment and not the product which does not comply with Amazon’s community guideline under the section “Be Helpful and Relevant” bullet point two. We are requesting this review to be removed in order to provide helpful reviews for our customers. Review link below. | |
| About packaging | The following review is about packaging and not the product which does not comply with Amazon’s community guideline under the section “Be Helpful and Relevant” bullet point two. We are requesting this review to be removed in order to provide helpful reviews for our customers. Review link below. | |
| Competitor | The following negative review is from a competitor which violates Amazon’s community guidelines under “Promotions and Commercial Solicitations”. We are requesting this negative review to be removed in order to provide helpful reviews for our customers. Review link below. | |
| Wrong Product | The following negative review is about the wrong product which violates Amazon’s community guidelines under “Be Helpful and Relevant”. We are requesting this negative review to be removed in order to provide helpful reviews for our customers. Review link below. | The following negative review is about the wrong product which violates Amazon’s community guidelines under “Be Helpful and Relevant”. We are requesting this negative review to be moved to the correct product in order to provide helpful reviews for our customers. Review link below. |
| Wrong Ingredients | The following negative review lists the wrong ingredients which do not comply with Amazon’s community guidelines under “Be Helpful and Relevant”. We are requesting this review to be removed in order to provide helpful and authentic reviews for our customers. Review link below. Ingredient list attached. | |
| About pricing | The following negative review is about pricing which violates Amazon’s community guidelines under “Be Helpful and Relevant” bullet point two. We are requesting this negative review to be removed in order provide helpful reviews for our customers. Review link below. | |
| Contains Profanity | The following review contains profanity which violates Amazon’s community guidelines under “Respect Others” bullet point one. We are requesting this negative review to be removed in order to provide helpful reviews for our customers. | |
| Hostile, Threatening Speech, or Violent | The following review contains hostile speech which violates Amazon’s community guidelines under “Respect Others”. We are requesting this negative review to be removed in order to provide helpful reviews for our customers. | |
| Unverified | We are requesting the review made by XXX to be removed on the following product. We have verified she/he did not order this product but instead posted a review. Please remove this review as it is unfair for us and other customers. See screenshot for more details. |
Match the Ticketing information requested up.
Review Amazon’s most up to date guidelines here: https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730
