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Unavailable Payment Transfers on Amazon Seller Central

Payment Transfers are the Most Exciting Part of Being an Amazon Seller! With rare exceptions, getting paid is the whole reason we do what we do. For professional sellers, Amazon will in general initiate payment very two weeks per their settlement period. However, there are times in which there will be an unavailable balance on your settlement report.

To find your Settlement Report Follow the Steps Below:

  1.  Go to your Seller Central Home Page.
  2. Under the Payments Summary Block: Click on your Balance Number

Balance Number






3. On your statement view, scroll down to the bottom under closing balance. You will see your closing balance after all fees and deductions, minus your unavailable balance.

Unavailable Balance

4. To find out the reason for the unavailable balance, click on View Details.

View Details

5. Once you click View Details, Amazon will let you know the reason for the unavailable balance.

Reasons for Unavailable Balance – From Amazon

  • Awaiting Order Delivery: Amazon may reserve money from an order until we know the buyer received the order in the promised condition. This ensures that you have enough funds to fulfill any claims or chargebacks. This is especially common for new sellers or sellers on the individual selling plan.
  • A-to-Z Guarantee Claims: When an A-to-z Guarantee claim is filed, the claim amount will be reserved until the claim is resolved. Buyers must try to work issues out with the seller, before a claim can be filed. While most of the time the process is fast, some claims can take up to 14 days or longer to resolve. If the claim is decided in your favor the funds will be returned to you on the next payment period. Otherwise, the funds in question will be refunded to the account.
  • Chargebacks: Money might be reserved if your account has any chargebacks from recent orders/transactions. The reserve will be released after the chargebacks are resolved. A chargeback occurs when a buyer files a claim on their credit/debit card against your transaction. Amazon acts as an intermediary until the case is resolved.
  • Seller Performance: Money might be reserved if performance metrics fall below Amazon’s Metrics. All sellers must maintain an Order Defect Rate (ODR) of below 1% of total sales. Lower metrics frequently indicate a higher likelihood of claims, chargebacks, and returns, and the buyer may be less likely to buy from Amazon in the future. Amazon will send a performance notification to your account if this is the case.
  • Account Review: We might reserve funds if we notice an unexpected change in your sales or account activity (commonly called a velocity review), or if you are a new seller with estimated delivery times that are longer than your settlement period. This can happen for a variety of reasons, but Amazon will send a performance notification to the account.








How to Resolve Unavailable Balance Issues

In general, Amazon will give a time frame in which the funds will be released. You generally have to wait until the time frame has past. However, a seller can always contact Seller Support with any questions or concerns.

If Amazon unavailable balances are holding your business back, Payability can help. Payability Instant Access pays Amazon sellers the next-day, every day for their sales. So no matter what you’ll get your money upfront. If you have unavailable balances already being held back, sign up for Instant Access to get access to those funds. Instant Access is both a temporary and long term solution to unavailable balances. For more on fees and how Instant Access works to help sellers get around unavailable balances, check out this post

Want traffic conversion tips?

I was fortunate to be part of MAG's first batch of its Advertising Internship Program. The timing was perfect for me as I was looking for an opportunity to learn more about Amazon PPC and at the same time to have hands-on training to work on accounts.  


When I started my internship, I listed down the things I wanted to learn. And I am happy to say that I've ticked all the boxes! My most favorite was "Optimization Using Bulk Files”. Bulk files and I, we did not get along at first, it was so scary seeing all those data! But I had a great mentor who guided me along the way. He patiently taught me step by step on how to process the data. He was very enthusiastic in answering all of my questions. He supported me until I gained the confidence in uploading my first, second, third (and so on) bulk uploads. 


The biggest advantage in working with MAG (and I must say one thing that I always look forward to every week) is its Weekly Ads Training. Every week, we discuss various topics about PPC. Interns/Ads Specialists/Ads Managers, we all share knowledge, information, and updates about PPC. During our discussions, we exchange ideas and feedback. It became an avenue not just to learn a skill, but also to clear any vague or ambiguous PPC topics. 


For me, the biggest disadvantage is the work schedule. As an Intern, I have to follow EST timing. The time difference from my location was only 8 hours, but being a morning person, I really struggled to keep myself awake. But if you are a night owl, then this will not be a problem for you.


So if you are considering joining the MAG Advertising Internship Program, my advice to you is to take action - APPLY NOW! The knowledge that you will gain and the skill that you will develop from this program will be invaluable. And who knows? From being an Intern, you might be the next one to be promoted as Jr. Ads Specialist! 

Maria Victoria Piedad