Tackling The Golden Amazon FBA Selling FAQs To Get Your Business Started

Amazon FBA Selling FAQs hold the key to unlocking your business’s full potential on the world’s largest online marketplace. By familiarizing yourself with these essential questions and answers, you can gain valuable insights, avoid pitfalls, and make informed decisions to fuel growth.

Join us as we delve into the most frequently asked questions about Amazon FBA selling, equipping you with the tools to thrive. Let’s embark on this journey together, paving the way for your remarkable success on the Amazon platform.

Getting Started Amazon FBA Selling FAQs

What Does Amazon FBA Mean?

If you are planning to sell on Amazon, you can choose FBA or FBM. FBA stands for Fulfillment by Amazon. It’s a service provided by Amazon that allows sellers to store their products in Amazon’s fulfillment centers. 

When a seller enrolls in FBA, they ship their inventory to Amazon’s warehouses, and Amazon takes care of storing, packing, and shipping the products to customers. This means that sellers do not have to worry about the logistics of order fulfillment, as Amazon handles all of that for them. 

Once a customer places an order for a product fulfilled by Amazon, Amazon picks, packs, and ships the item on behalf of the seller. They also provide customer service and handle returns and refunds. 

The concept of Amazon FBA is to enable sellers to leverage Amazon’s vast fulfillment network and infrastructure, allowing them to scale their business and reach a wider customer base. 

FBA offers several benefits, including faster shipping speeds, access to Amazon Prime customers, and the ability to qualify for Amazon’s customer service and returns policies.

Amazon FBA Selling FAQs: How to Use Amazon FBA

Amazon FBA Selling FAQs: Can I Sell on Amazon If I Am Not a Business?

To answer one of the not too common Amazon selling FAQs, Amazon allows individuals to sell their products through an Individual Seller Account, suitable for those selling fewer than 40 items per month. 

This account allows listing, setting prices, and fulfilling orders directly. However, Individual Sellers do not have access to certain features or benefits. For higher-volume sellers, registering as a business and upgrading to a Professional Seller Account requires a monthly subscription fee. 

It is crucial to comply with Amazon’s policies, guidelines, and requirements, including accurately representing products, providing excellent customer service, and adhering to shipping, returns, and feedback policies.

Exploring the options for individual sellers on Amazon

As an individual seller on Amazon, you have a few options to consider:

 

  1. Individual Seller Account: This is the basic account type for individuals who plan to sell fewer than 40 items per month. With this account, you can list products, set prices, and fulfill orders directly. However, certain features and benefits, such as creating new product listings in certain categories or participating in Amazon’s advertising programs, may not be available.

 

  1. Fulfillment by Amazon (FBA): Even as an individual seller, you have the option to use Amazon’s FBA service. This means you can send your inventory to Amazon’s fulfillment centers, and they will handle storage, packing, shipping, and customer service for your products. FBA offers benefits like faster shipping and access to Amazon Prime customers.

 

  1. Amazon Handmade: If you sell handmade products, you can consider joining Amazon Handmade. This platform allows artisans to showcase and sell their unique, handcrafted items to a wide customer base.

 

  1. Amazon Associates: If you’re not looking to sell physical products, you can explore the Amazon Associates program. This allows you to earn commissions by promoting and referring customers to Amazon products through personalized affiliate links.

Compliance requirements for selling on Amazon as an individual

When selling on Amazon as an individual, there are certain compliance requirements you need to adhere to. Here are some key considerations:

 

  1. Product Authenticity: You must ensure that the products you sell are genuine and authentic. Selling counterfeit or unauthorized goods is strictly prohibited.

 

  1. Product Condition: Accurately represent the condition of your products in your listings. Clearly disclose any flaws, damages, or imperfections.

 

  1. Product Safety: Comply with all applicable safety standards and regulations for the products you sell. Ensure that your products are safe for use and meet the necessary certifications, if applicable.

 

  1. Restricted Products: Be aware of Amazon’s restricted product categories and make sure you do not attempt to sell prohibited items. Certain products such as weapons, drugs, hazardous materials, or copyrighted materials may be restricted or require special approval.

 

  1. Intellectual Property: Respect intellectual property rights and do not infringe on trademarks, copyrights, or patents. Make sure your product listings and images do not violate any intellectual property rights.

 

  1. Customer Service: Provide excellent customer service and promptly respond to customer inquiries, feedback, and complaints. Aim to resolve any issues or disputes in a timely and professional manner.

 

  1. Shipping and Delivery: Adhere to Amazon’s shipping and delivery policies. Meet the specified shipping and delivery timelines and provide accurate tracking information to customers.

 

  1. Returns and Refunds: Follow Amazon’s policies regarding returns and refunds. Provide clear instructions and processes for customers to return items and issue refunds when necessary.

 

  1. Seller Performance Metrics: Maintain a good seller performance record by meeting Amazon’s performance metrics, including order defect rate, pre-fulfillment cancel rate, and late shipment rate.

 

  1. Data Protection: Safeguard customer data and comply with applicable data protection laws. Protect customer information and use it only for the purposes intended.

Amazon FBA Selling FAQs: Professional vs Individual Seller Accounts

Amazon FBA Selling FAQs - Professional vs Individual Plan (1)

Amazon FBA Selling FBAs: Can Anyone Use Amazon FBA?

Understanding eligibility criteria for using Amazon FBA

There are no specific eligibility criteria that you need to meet. Amazon FBA is available to both individual sellers and registered businesses. However, there are some general requirements and considerations to keep in mind:

 

  1. Selling Account: You need to have a valid Amazon seller account. You can either have an Individual Seller Account or a Professional Seller Account. The Individual Seller Account is suitable for those who plan to sell fewer than 40 items per month, while the Professional Seller Account is for high-volume sellers.

 

  1. Product Categories: Certain product categories may have additional requirements or restrictions. It’s important to review Amazon’s guidelines and policies for the specific categories you plan to sell in.

 

  1. Product Condition: Your products must meet Amazon’s guidelines for product condition. It’s important to accurately represent the condition of your products in your listings and ensure that they are in compliance with Amazon’s requirements.

 

  1. Product Compliance: Ensure that your products comply with any applicable safety standards and regulations. This may include obtaining necessary certifications or adhering to specific guidelines for certain product types.

 

  1. Intellectual Property: Respect intellectual property rights and avoid selling counterfeit or unauthorized items. Make sure your product listings and images do not infringe on any trademarks, copyrights, or patents.

 

  1. Shipping and Packaging: Follow Amazon’s guidelines for shipping and packaging your products. This includes using appropriate packaging materials and labeling your shipments correctly.

Addressing any limitations or restrictions for certain sellers

  1. Restricted Categories: Some product categories on Amazon may have additional requirements or restrictions. For example, certain categories like jewelry, beauty, or electronics may require sellers to meet specific criteria or obtain approval before selling in those categories.

 

  1. Brand Restrictions: Certain brands may have policies that restrict third-party sellers from selling their products on Amazon. This could be due to brand exclusivity agreements or other considerations. Sellers need to ensure they have the necessary authorization or permission to sell specific brands.

 

  1. Geographic Restrictions: Amazon has different marketplaces across the world, and sellers may face restrictions on selling in certain countries or regions. This could be due to legal or logistical considerations.

 

  1. Account Performance: Amazon monitors seller performance metrics to maintain a high level of customer satisfaction. If a seller consistently fails to meet performance standards, they may face limitations or restrictions on their account, such as selling limits or account suspension.

 

  1. Intellectual Property: Sellers must respect intellectual property rights and avoid selling counterfeit or unauthorized items. If a seller is found to be infringing on trademarks, copyrights, or patents, they may face restrictions or penalties.

Amazon FBA Selling FAQs: What’s the Difference between FBA and Sold by Amazon

The distinction between FBA (Fulfillment by Amazon) and products sold directly by Amazon lies in the ownership and fulfillment of the products.

 

  1. FBA: When a seller uses FBA, they store their inventory in Amazon’s fulfillment centers. Once an order is placed by a customer, Amazon takes care of the picking, packing, and shipping of the product. 

The seller remains responsible for product sourcing, pricing, and managing their listings. The product is labeled as “Fulfilled by Amazon” and benefits from Amazon’s customer service, returns, and Prime shipping options.

 

  1. Products Sold Directly by Amazon: These are products that are owned and sold directly by Amazon as the retailer. Amazon purchases inventory from manufacturers or distributors and sells it under their own brand or as a third-party seller. 

Amazon handles the entire fulfillment process, including inventory management, order processing, and shipping. These products are labeled as “Sold by Amazon” or “Ships from and sold by Amazon.”

 

The key difference is that with FBA, the product ownership and responsibility for fulfillment remain with the individual seller or business, while with products sold directly by Amazon, Amazon itself is the seller and handles the entire process.

Amazon FBA Selling FAQs: Can I Sell One Item on Amazon?

You can sell a single item on Amazon. Whether you have just one item or multiple products, you can create a listing for that specific item and sell it on Amazon’s marketplace. Amazon provides a platform for both individual sellers and businesses to list and sell their products, regardless of the quantity.

When creating a listing for a single item, you will need to provide accurate product information, including the item’s condition, description, and images. You will also need to set a price and determine your shipping options.

Here are some videos from My Amazon Guy’s YouTube Channel that can show you how to create an Amazon listing.

It’s worth noting that while there is no limit to the number of products you can sell on Amazon, if you plan to sell a large quantity or have ongoing inventory, you may want to consider using Amazon FBA to streamline the fulfillment process. With FBA, Amazon will handle the storage, packing, and shipping of your products, allowing you to focus on other aspects of your business.

Whether you have one item or multiple, selling on Amazon can provide access to a large customer base and various selling opportunities.

Tips for success when selling only one product

  1. Product Research: Conduct thorough product research to ensure there is demand for your product. Look for a unique selling proposition or differentiating factor that sets your product apart from competitors.

 

  1. Listing Optimization: Create a compelling and informative product listing. Use high-quality images, write a detailed and engaging product description, and include relevant keywords to improve visibility and conversion rates.

 

  1. Competitive Pricing: Research the pricing of similar products and set a competitive and attractive price for your single item. Consider factors such as production costs, fees, and profit margins when determining the optimal price point.

 

  1. Marketing and Promotion: Implement marketing strategies to drive traffic and sales to your product listing. Utilize Amazon advertising options, social media marketing, influencer collaborations, and other promotional tactics to increase visibility and reach.

 

  1. Customer Satisfaction: Provide exceptional customer service to build trust and positive reviews. Respond promptly to customer inquiries, address any issues or concerns, and strive for a seamless buying experience.

 

  1. Product Quality and Packaging: Ensure that your single product is of high quality and meets customer expectations. Pay attention to packaging and presentation to create a positive unboxing experience for customers.

 

  1. Fulfillment Method: Choose the most suitable fulfillment method for your single product. Whether you decide to handle fulfillment yourself or opt for Amazon FBA, ensure that you have a reliable and efficient system in place to fulfill orders promptly.

 

  1. Continuous Improvement: Regularly analyze your sales data, customer feedback, and market trends. Adapt your strategy and make improvements based on the insights you gather to stay competitive and drive growth.

 

Remember that selling only one product can have its challenges, but with careful planning, effective marketing efforts, and a focus on customer satisfaction, you can increase your chances of success on Amazon.

Conclusion

In the fast-paced and ever-evolving world of Amazon selling, knowledge is the ultimate key to success. By familiarizing yourself with Amazon FBA Selling FAQs on getting started, you lay a solid foundation for your business to flourish. Armed with valuable insights, you can confidently navigate the process of creating an Amazon seller account, enrolling in FBA, and setting up your business. Avoiding common pitfalls and making informed decisions become second nature, empowering you to seize opportunities and grow your venture.

 

At My Amazon Guy, we believe that education is the pathway to success, and that’s why we’ve provided a series of comprehensive guides. Tune in for another edition of Amazon FBA Selling FAQs that can help pave your way to success.

Bonus: Signs That FBA Is Right For You

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    Welcome to the MAG Growth LLC Referral Program. By participating in this program, you agree to the following terms and conditions. MAG Growth LLC (“Company”, “we”, “us”, or “our”) is located in Georgia, USA, and operates under the trade name My Amazon Guy.
  2. Eligibility
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Cathy Barouch

Brand Director

Cathy Barouch brings a wealth of experience to her role as Brand Director at My Amazon Guy. With a background in ecommerce and brand management, Cathy has a proven track record of success in driving growth and visibility for brands on Amazon.

Prior to joining My Amazon Guy, Cathy served in key leadership roles, including as the Founder of Mystigrey, where she honed her skills in brand development and management. Before that, Cathy was the CEO & Co-Founder at Caterina Jewelry, where she led the company to success with her strategic vision and innovative approach.

Cathy’s expertise extends beyond ecommerce, as she is also a member of MJSA: Professional Excellence in Jewelry Making and Design, showcasing her commitment to excellence and continuous learning in the field.

John Lane

Brand Director

I bring a strong background in ecommerce operations management to My Amazon Guy. Previously, I served as the Operations Manager at Velex Corp. dba Gorilla Gym (later Gym1), where I oversaw our supply chain operations from China to the U.S. and Canada. I managed order fulfillment and led a dedicated customer service team. Additionally, I was responsible for managing our Amazon seller accounts in the U.S. and Canada, ensuring smooth operations and customer satisfaction.

Outside of my role at My Amazon Guy, I also dedicate time to coaching football at Boston College High School during the fall, where I bring my leadership and team-building skills to the field.

Benjamin Loya

Brand Director

As a Brand Manager at My Amazon Guy, I specialize in enhancing clients’ sales and visibility on the Amazon platform. Leveraging my expertise in Amazon Seller Central, social media strategies, and adept problem-solving skills, I oversee a portfolio of accounts and projects. My role encompasses the strategic planning, meticulous execution, and continuous optimization of product listings, advertising initiatives, and brand stores.

Prior to My Amazon Guy, I served as the IT Director at Proeduco del Bajio, a prominent education firm in Mexico. During my tenure, I spearheaded the organization’s digital transformation, introducing innovative solutions such as network infrastructure enhancements and system implementations to enhance the quality and efficiency of our educational services. Collaborating closely with cross-functional teams and stakeholders, I ensured alignment of IT strategies with overarching business goals and objectives.

Jeffrey Lenz

Brand Director

Jeffrey is a seasoned e-commerce expert with over 10 years of experience in helping brands succeed on Amazon. As a Brand Director at My Amazon Guy, he leverages his data-driven approach and deep understanding of online marketplaces to develop and execute winning omnichannel strategies for our clients.

Jeffrey brings a wealth of knowledge in:

  • Brand Growth on Amazon: He has a proven track record of launching and growing brands on Amazon, utilizing his expertise in 1P and 3P operations.
  • Data-Driven Strategy Development: Jeffrey leverages data insights to craft effective channel strategies that optimize product visibility and sales for My Amazon Guy’s clients.
  • Omnichannel Expertise: He understands the importance of a cohesive omnichannel approach and develops strategies that reach customers across various touchpoints.
  • Compliance Focus: Jeffrey ensures adherence to Amazon’s ever-evolving policies and regulations, safeguarding the success of My Amazon Guy’s clients.

With his dedication to brand success and his strong grasp of the Amazon marketplace, Jeffrey is a valuable asset to My Amazon Guy, helping our clients flourish and achieve their Amazon sales goals.

Tony Chung

Brand Director

Tony is a results-oriented growth expert with a proven track record of generating leads, boosting revenue, and optimizing team performance for e-commerce businesses. He brings a data-driven approach to his role as Brand Director at My Amazon Guy, leveraging his expertise in digital marketing, sales, and operational efficiency.

Tony excels at:

  • Driving Customer Acquisition: He develops and executes comprehensive digital advertising and marketing strategies across all channels to generate qualified leads for My Amazon Guy.
  • Maximizing Sales Growth: Tony utilizes data analysis, forecasting, and KPI tracking to optimize sales strategies and drive top-line revenue for My Amazon Guy’s clients on Amazon.
  • Optimizing Team Efficiency: He fosters a high-performing team environment through project management, process improvement, and a coaching leadership style.
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With his focus on results and his deep understanding of e-commerce, Tony plays a critical role in helping My Amazon Guy’s clients achieve their Amazon sales goals.

Jan Pao Montecillo

Director of Client-Success and Website Orders

Meet Jan Paolo Montecillo, our gaming virtuoso turned office hero! From pen-and-paper quests to tactical turn-based triumphs. He doesn’t just play games; he masters them, cracking their systems like a puzzle mastermind. But it doesn’t stop in the virtual realm! Jan’s game-changing work ethic and knack for system analysis have elevated our operations to epic levels. With a killer work ethic and his gaming superpowers,

Throughout his career, Jan Paolo has consistently demonstrated a strong ability to:

  • Lead and motivate teams: He has a proven track record of fostering high-performing teams and driving results.
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Interests: Gaming

Noah Wickham

Brand Director

Noah Wickham started in eCommerce a decade ago, reselling on eBay and gradually expanding his knowledge base. Since then, he has worked with a variety of clients over several years, focusing on growth strategies, technology initiatives, product procurement, brand building, and SEO improvements. His expertise covers many areas of eCommerce, with a particular focus on Amazon, Walmart, and Shopify. Noah defines himself as a growth-centric leader and a client success advocate. Outside of work, he enjoys cooking, video games, reading, and chess. Most Saturday nights, you can find him trying a new restaurant or exploring a different venue in his city.

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Shane Keyes

Brand Director

Shane is an Amazon marketing specialist at My Amazon Guy and attended Temple University’s Fox School of Business to pursue a degree in Marketing. 

A self-starter, Shane mastered Amazon’s intricacies through hands-on experience and rigorous self-guided research. Specializing in listing optimization and growth strategies, he excels at boosting BSR through Click-Through Rate (CTR) and Search Engine Optimization (SEO) best practices to drive your brand’s success on Amazon. Shane’s rise at My Amazon Guy underscores his leadership ability and unwavering commitment to achieving a brand’s top priorities.

Beyond work, Shane’s passion lies in Philadelphia sports, with a history of participating in team sports like baseball and rugby.

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Faith Denniston

Brand Director

I’m Faith, an Amazon marketing specialist obsessed with SEO, PPC, CTR, and the alchemy of conversions. With a data-driven approach, I help brands conquer the Amazon marketplace, turning clicks into customers.

When I’m not optimizing listings, you’ll find me in virtual worlds, exploring Final Fantasy XIV and diving into manga. I’m also a paranormal enthusiast, chasing ghostly tales in my spare time. Join me on this journey of digital dominance and otherworldly adventures!

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Roxanne Villanueva

VICE PRESIDENT OF HUMAN RESOURCES

Over 13 years of experience in the Business Process Outsourcing Industry Specializing in Customer Success and Sales for Telco, Tech, Finance and Ecommerce for both Start Up and Fortune 500 companies. 

An Inspirational Leader who loves to be where the action is, enjoys Creating Innovative Solutions to Complex Problems, Developing her People and Driving Engagement.

Interests: Traveling, Music and Spending time with Family

Kevin-Sanderson

Kevin Sanderson

Vice President of Marketing

Kevin Sanderson is the Vice President of Marketing for My Amazon Guy. He graduated from Texas Tech University and has a wide range of experiencew including previously having worked for two Fortune 500 companies and a rapidly growing insurance agency. Kevin has been selling on Amazon since 2015 and is also the founder of Maximizing Ecommerce, a company that hosts popular virtual learning events like the Convert More Clicks Summit and the PPC Mastery Summit. He joined the team at My Amazon Guy after Maximizing Ecommerce by My Amazon Guy and lives in Florida with his beautiful wife and two children.

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Thomas Fitzgibbons

SENIOR ACCOUNT DIRECTOR

Thomas graduated from the University of Missouri – St. Louis (UMSL), receiving a Bachelor’s degree in Business Administration – Marketing and a Certification in Digital Marketing. He started his marketing career in the B2B industry, helping companies focus their internal marketing efforts on Website SEO, Website Content, Digital Advertising, and effective Email Marketing Campaigns. 

 

In 2020, Thomas shifted his career to eCommerce. As a self-starter, he learned the ins and outs of Amazon, Seller Central, and Shopify to help brands and sellers succeed in the digital world. Previously, he worked for an Amazon Marketing Agency as an Account Manager, assisting brands in growing and thriving on Amazon through his management. At MAG, Thomas serves as an Account Director, overseeing an extensive portfolio of 40 brands and managing a successful team of Brand Managers. Thomas provides leadership to his team and execution on high-level strategy for the brands in his portfolio. 

In his free time, Thomas enjoys golf, soccer, music, and taking his dog on hikes around the St. Louis area.

Kristen Lasch

Kristen Lasch

BRAND DIRECTOR

Kristen started her professional work on Amazon in 2018 as a professional seller and project-based Account Manager. She has ample knowledge of both Seller Central and Vendor Central. With a degree in Art & Design, Kristen has a passion for problem-solving and thinking outside the box. She loves to help grow accounts by unraveling underlying issues, organizing catalogs, and providing creative branding ideas. With an extensive background in customer experience, she is able to really dive into the mind of a customer regarding listing optimizations and how to market products appropriately. In her free time, Kristen enjoys spending time with her family and working on growing their own private label account.

I was fortunate to be part of MAG's first batch of its Advertising Internship Program. The timing was perfect for me as I was looking for an opportunity to learn more about Amazon PPC and at the same time to have hands-on training to work on accounts.  

 

When I started my internship, I listed down the things I wanted to learn. And I am happy to say that I've ticked all the boxes! My most favorite was "Optimization Using Bulk Files”. Bulk files and I, we did not get along at first, it was so scary seeing all those data! But I had a great mentor who guided me along the way. He patiently taught me step by step on how to process the data. He was very enthusiastic in answering all of my questions. He supported me until I gained the confidence in uploading my first, second, third (and so on) bulk uploads. 

 

The biggest advantage in working with MAG (and I must say one thing that I always look forward to every week) is its Weekly Ads Training. Every week, we discuss various topics about PPC. Interns/Ads Specialists/Ads Managers, we all share knowledge, information, and updates about PPC. During our discussions, we exchange ideas and feedback. It became an avenue not just to learn a skill, but also to clear any vague or ambiguous PPC topics. 

 

For me, the biggest disadvantage is the work schedule. As an Intern, I have to follow EST timing. The time difference from my location was only 8 hours, but being a morning person, I really struggled to keep myself awake. But if you are a night owl, then this will not be a problem for you.

 

So if you are considering joining the MAG Advertising Internship Program, my advice to you is to take action - APPLY NOW! The knowledge that you will gain and the skill that you will develop from this program will be invaluable. And who knows? From being an Intern, you might be the next one to be promoted as Jr. Ads Specialist! 

Maria Victoria Piedad

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Steven Bruning

IT DIRECTOR

Steven has over eight years of experience in Information Technology and specializes in conceptualizing and implementing data-driven solutions.Steven started his Amazon career in 2019, breaking onto the scene by developing retail arbitrage software tools and gaining an in-depth knowledge of the Amazon Seller Central platform and account management. Outside of work, Steven enjoys DJing, learning and teaching others about personal finance, spreadsheets, and most of all, spending time with his wife playing board games and walking local trails. Steven was a long-distance runner for many years, having run over 1,000 miles and completed a marathon and several half-marathons.
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Jason Mastromatteo

VP of Brand Management

Jason Mastromatteo started his professional Amazon career in 2014 breaking into the Amazon scene selling by means of RA and private labeling. He eventually took his Amazon knowledge and started consulting for other businesses, distributors, and retailers. Jason’s experience and extensive seller central & vendor central knowledge have helped him consistently manage and grow sales through his team at MAG. Jason has interests in music, videography, skateboarding, and is a competitive Magic the Gathering player.

Dustin Fenton

VP of Finance

Dustin Fenton is the VP of Finance at My Amazon Guy. He began his eCommerce career in 2013, graduated with a Bachelors of Science with a Minor in Business Administration in 2018, and began his career at My Amazon Guy in the Fall of 2019. Dustin is a seasoned veteran at My Amazon Guy who has risen through the ranks:
  • Started as an Amazon Specialist
  • Grew to a Successful Brand Manager
  • Became a successful Account Director and through Leadership Grew Others into the Role
  • Promoted to VP of Operations
  • Now Serves as VP of Finance – and Assists the Company in all Areas of Operations
He directs:
  • AR
  • AP
  • Cash Flow
  • Tax Management
  • Employee Benefits Enrollment
  • Budgeting
  • Bookkeeping
  • Strategic Management of Financial Operations
  • M&A
  • Transfer Pricing Agreements
  • Operational Matters in Relation to the Financial Health and Solvency of MAG
In his free time, Dustin enjoys:
  • Traveling
  • Hiking
  • Extreme Weather Chasing
  • Learning and eCommerce Management
  • Retail arbitrage 
  • Spending time with friends and family
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Francisco Valadez

ACCOUNT DIRECTOR

A graduate of Monterrey Tech (ITESM) in Mexico with a Bachelor’s in International Business, Francisco Valadez has spent most of his career as an entrepreneur involved in retail, wholesale, and private label projects. He has led companies from humble beginnings to successful acquisitions. Francisco got his start in eCommerce as part of a shoe company that sells through brick-and-mortar retail, department stores, and its own website. Most recently, Francisco fell down the Amazon rabbit hole while helping a company set up their own Amazon business. From that day on, Francisco has been 100% focused on Amazon retail. He has ample experience in Seller Central, and has proven his understanding of successful strategies to grow a brand’s online retail presence. Outside of work, Francisco loves sports, cooking, reading, listening to vinyl records, and most of all, spending time with his wife and daughters. He coaches in both English and Spanish, and leads the Hispanic team in our agency
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Kristen Dixon

ACCOUNT DIRECTOR

Meet Kristen Dixon, a seasoned Amazon e-commerce expert with nearly 8 years of experience. Kristen is not just a master of the online marketplace; she’s a passionate advocate for helping clients and employees reach their full potential. Her journey in e-commerce isn’t just about transactions; it’s about building relationships, both professionally and personally.

What truly sets Kristen apart is her innate desire to see others succeed. Her clients trust her not just for her e-commerce expertise but for her ability to guide them towards their own success stories. As a mentor to her employees, she nurtures their talents and encourages them to reach new heights. Kristen is not just dedicated to her craft but is equally committed to fostering growth in those she interacts with.

Kristen leads a fulfilling life as a mother of two children and a proud owner of a lively Goldendoodle. Family is her anchor and her “why.” The love she pours into her work is mirrored in her home life. She proudly leads a multifaceted life, where her love for family, sports, and a deep passion for helping others intersect in harmony. Kristen is a true example of how one person can make a lasting impact, both in the digital realm and in the lives of those she touches.

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Nick Nido

CHIEF TECHNOLOGY OFFICER

Holding a masters degree in electronic engineering from MIT with a bachelors in business management, Nick has 15+ years experience in ecommerce business and technology operations. Nick has gained a significant amount of his Amazon experience while launching his own store on Amazon with it being so successful it was later acquired by an conglomerate 3 years later.  

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Steven Pope

FOUNDER

Steven founded My Amazon Guy to help clients grow faster on Amazon. After serving on the corporate side as a marketing manager and eCommerce director for nearly a decade, Steven started teaching businesses how to leverage the largest eCommerce platform and logistics network in the world. The Grand Master of Amazon knowledge, Steven is a thought leader with more than 1500+ videos of free content where he gives away all his trade secrets away. Steven oversees marketing and sales. Mr. Pope is an eagle scout, has an MBA from Western Governor’s University, and a BS from Weber State University. Read what My Amazon Guy employees say it’s like to work for Steven.