What’s The Difference Between FBA And Seller: Which Suits Your Business Better?

What is the difference between FBA and seller? Is Amazon seller and FBA the same thing?

Understanding the difference between FBA and seller is essential for anyone looking to start selling on Amazon. This information makes an informed decision about which fulfillment method aligns best with your business goals, resources, and growth plans.

In this blog post, we’ll explore various facets to help you better understand the difference between an Amazon Seller and FBA (Fulfillment by Amazon).

Difference Between FBA And Seller: How Each Fulfillment Method Works

What Is Amazon FBA And How Does It Work

Amazon FBA (Fulfillment by Amazon) is a service offered by Amazon that allows sellers to store their products in Amazon’s fulfillment centers. When a customer places an order, Amazon takes care of the picking, packing, shipping, and customer service for that order.

What Is Amazon FBM And How Does It Work

Amazon Seller or FBM (Fulfillment by Merchant) is an alternative fulfillment method offered by Amazon. With FBM, sellers are responsible for handling all aspects of the fulfillment process, including storage, packaging, shipping, and customer service, without relying on Amazon’s fulfillment centers.

Difference Between FBA And Seller: Types of Sellers

Difference Between FBA And Seller: Types of Sellers

Here’s an overview of the suitability of each option for different types of sellers:

  1. FBM:

Experienced Sellers: FBM is suitable for experienced sellers who have a well-established infrastructure for order fulfillment, including inventory management, packaging, and shipping. These sellers have the resources and expertise to handle all aspects of fulfillment independently.

Niche and Custom Products: FBM can be a good fit for sellers with unique, niche, or custom products. These sellers often have specialized packaging requirements or prefer to handle the fulfillment process themselves to maintain complete control over the customer experience.

Cost-Conscious Sellers: FBM allows sellers to have greater control over costs, as they can negotiate rates with shipping carriers and handle the fulfillment process in a way that best fits their budget. This can be advantageous for sellers who are particularly cost-conscious or have specific cost-saving strategies in place.

  1. FBA: What are the different types of Amazon FBA sellers?

New Sellers: FBA is often recommended for new sellers who are just starting their e-commerce journey. It provides a simplified and streamlined fulfillment process, allowing sellers to focus on other aspects of their business, such as product sourcing, marketing, and customer acquisition.

Sellers without Fulfillment Infrastructure: FBA is a suitable option for sellers who lack the infrastructure or resources to handle fulfillment in-house. By utilizing FBA, sellers can leverage Amazon’s extensive fulfillment network and benefit from their expertise in logistics and customer service.

Sellers with Plan to Expand: FBA is ideal for sellers looking to scale their business rapidly. Amazon’s fulfillment centers and logistics capabilities can handle high order volumes, allowing sellers to expand their product catalog and reach a larger customer base without worrying about fulfillment capacity.

It’s important to note that the suitability of FBM or FBA may also vary based on factors such as the nature of the products, target market, and business goals. Some sellers may choose to use a combination of FBM and FBA depending on their specific needs and circumstances.

Difference Between FBA And Seller: Shipping Logistics

Difference Between FBA And Seller: Shipping Logistics

In terms of shipping logistics, there are significant differences between an Amazon Seller and FBA (Fulfillment by Amazon). Let’s explore how each option handles shipping and which type of seller suits each option:

  1. Amazon Seller:

Shipping Responsibility: As an Amazon Seller using FBM, you are responsible for handling all aspects of shipping, including packaging, labeling, and choosing the shipping carrier.

Shipping Methods: You have the flexibility to select your preferred shipping method, negotiate rates with carriers, and choose the most cost-effective and timely shipping options for your products.

Control over Inventory: With FBM, you have complete control over your inventory and can manage it in your own facilities or through third-party warehouses.

Suitability: FBM is suitable for sellers who have the resources, infrastructure, and expertise to handle their own shipping and logistics. It works well for sellers with unique or fragile products, products that require special handling, or sellers who have established relationships with specific shipping carriers.

  1. FBA:

Shipping Responsibility: With FBA, Amazon takes care of the entire shipping process, including storage, packaging, labeling, and shipping. Amazon has a vast network of fulfillment centers globally, allowing for efficient and timely shipping.

Prime Eligibility: FBA enables your products to be Prime-eligible, offering customers fast and free shipping through Amazon Prime. This can increase visibility, buy box placement, and customer trust.

Customer Support: FBA also includes Amazon’s renowned customer service, where they handle customer inquiries, returns, and refunds related to FBA orders.

Suitability: FBA is well-suited for sellers who want to outsource the shipping and fulfillment aspects of their business. It is ideal for sellers seeking a hands-off approach to logistics, sellers with high sales volumes, or those looking to take advantage of Amazon’s fulfillment network, Prime eligibility, and customer support.

Ultimately, the choice between an Amazon Seller and FBA depends on your specific business needs, resources, and preferences. If you have the infrastructure and desire to handle shipping and logistics independently, FBM might be a suitable option. On the other hand, if you prefer to leverage Amazon’s fulfillment capabilities, Prime eligibility, and customer support, FBA can streamline your shipping logistics and enhance the customer experience.

Difference Between FBA And Seller: Scalability

In the context of businesses, scalability often refers to the ability to grow and increase revenue while maintaining or improving profitability without being limited by resources, infrastructure, or operational bottlenecks. This is also another factor that sellers need to know regarding the Difference Between FBA And Seller.

  1. FBM:

Inventory Control: As an FBM seller, you have full control over your inventory. You can manage it in your own facilities or through third-party warehouses. This gives you the flexibility to scale your inventory storage based on your needs and available resources.

Fulfillment Handling: With FBM, you are responsible for handling all aspects of fulfillment, including packaging, labeling, and shipping. This allows you to tailor the fulfillment process to your specific requirements and make adjustments as needed.

Scalability: FBM offers scalability to sellers who have the infrastructure, resources, and expertise to handle their own fulfillment operations. You can scale your business by expanding your storage capacity, optimizing your fulfillment processes, and leveraging strategic partnerships with carriers and logistics providers.

  1. FBA:

Fulfillment Network: FBA allows you to tap into Amazon’s vast fulfillment network. Amazon operates numerous fulfillment centers globally, enabling you to store your inventory in multiple locations and reach customers more efficiently.

Scalability: FBA is designed to handle high volumes of orders and offers scalability to sellers without the need to invest in additional infrastructure or resources. Amazon manages the entire fulfillment process, including storage, packaging, labeling, and shipping, allowing you to focus on scaling your business in other areas such as product sourcing, marketing, and customer acquisition.

Seasonal Demand: FBA is particularly advantageous for sellers with seasonal or fluctuating demand. Amazon’s fulfillment network can easily accommodate surges in orders during peak seasons, ensuring timely delivery and customer satisfaction.

The choice between FBM and FBA in terms of scalability depends on your specific business needs and growth plans. If you have the resources and capability to handle your own fulfillment operations and want more control over the process, FBM may be a suitable option for scalability. On the other hand, if you prefer a hands-off approach to fulfillment and want to leverage Amazon’s extensive infrastructure and scalability, FBA can be more beneficial as it allows you to focus on growing your business without the logistical burdens.

 

It’s important to assess factors such as inventory control, fulfillment expertise, storage capacity, seasonal demand, and the availability of resources when determining the scalability of your e-commerce business and choosing between FBM and FBA.

Difference Between FBA And Seller: International Expansion

Difference Between FBA And Seller: International Expansion
  1. FBM:

Shipping Control: As an FBM seller, you have full control over the shipping process, including international shipping. You can choose your preferred shipping carriers, negotiate rates, and handle customs requirements directly. This allows you to tailor the shipping experience to meet the specific needs of your international customers.

Localization: FBM gives you the flexibility to localize your listings, customer support, and shipping options for different international marketplaces. You can customize your messaging, pricing, and fulfillment methods based on the preferences and expectations of customers in each target market.

Suitable for Experienced Exporters: FBM is well-suited for sellers who have experience in international shipping, customs compliance, and managing cross-border logistics. It requires knowledge of international trade regulations, documentation, and shipping processes.

  1. FBA:

Global Fulfillment Network: FBA provides access to Amazon’s extensive global fulfillment network. Amazon operates fulfillment centers in multiple countries, which allows you to store inventory closer to international customers, reducing shipping times and costs.

Simplified International Shipping: With FBA, Amazon handles the complexities of international shipping, including customs clearance, duties, and taxes. This simplifies the process for sellers and ensures a smooth customer experience across different countries.

Prime Eligibility: FBA offers the advantage of Prime eligibility for international orders. By using FBA, your products become eligible for Amazon Prime, which can significantly improve customer trust, visibility, and buy box placement in international marketplaces.

The choice between FBM and FBA for international expansion depends on your business’s capabilities, resources, and objectives. If you have experience in international shipping and want full control over the process, FBM can be a suitable option. It allows you to customize shipping methods, localize your approach, and manage international logistics independently.

 

On the other hand, if you prefer a simplified and streamlined international shipping process, FBA can be more advantageous. FBA handles the complexities of cross-border logistics and leverages Amazon’s global infrastructure, allowing you to focus on expanding your business and reaching international customers without the need for extensive shipping expertise.

Difference Between FBA And Seller: Time and Effort

FBM:

Time and Effort: FBM requires more time and effort from the seller as they are responsible for the entire fulfillment process. This includes packaging the products, arranging shipping, and handling customer service inquiries, returns, and refunds. Sellers need to have their own warehouses or storage space, shipping processes, and customer service teams in place to manage these tasks effectively.

Suitable Sellers: FBM is more suitable for established sellers who have the resources and infrastructure to handle fulfillment operations independently. These sellers may have experience in logistics, shipping, and customer service. FBM is also a good fit for sellers offering custom products or bundles that require special handling or packaging, as they have more control over the fulfillment process.

FBA:

Time and Effort: FBA requires less time and effort from the seller as Amazon handles the majority of the fulfillment process. Sellers send their products to Amazon’s fulfillment centers, where they are stored, picked, packed, and shipped by Amazon. Amazon also takes care of customer service inquiries, returns, and refunds related to FBA orders. This frees up sellers’ time and allows them to focus on other aspects of their business, such as product sourcing, marketing, and expansion.

Suitable Sellers: FBA is particularly suitable for new or small sellers who may not have the resources, expertise, or infrastructure to handle fulfillment operations on their own. By using FBA, these sellers can benefit from Amazon’s vast fulfillment network and leverage their expertise in logistics and customer service. FBA is also ideal for sellers looking to scale their business rapidly, as Amazon’s fulfillment centers can handle high order volumes. Additionally, sellers who want to offer Amazon Prime benefits to their customers should consider using FBA, as it enables their products to be eligible for Prime’s fast and free shipping.

Difference Between FBA And Seller: Cost, Payment, and Earnings

Before starting an Amazon business, you need to answer questions like ‘What is the salary of an Amazon FBA seller?’, ‘Can you make money as an FBA seller?’, ‘Does Amazon pay you for FBA?’, or ‘Is it cheaper to use FBA?’

Cost

FBM: With FBM, sellers are responsible for all aspects of fulfillment, including storage, packaging, and shipping. This means they need to bear the costs associated with these activities, such as packaging materials, storage fees (if applicable), and shipping expenses. FBM sellers may also need to invest in their own warehouse space or utilize third-party logistics services, which can add to the overall cost.

FBA: With FBA, sellers pay fees to Amazon for the storage and fulfillment services provided. These fees include storage fees based on the volume of inventory stored in Amazon’s fulfillment centers and fulfillment fees for picking, packing, and shipping orders. While FBA fees can vary based on factors like product size and weight, sellers can benefit from Amazon’s negotiated shipping rates and economies of scale.

For a definitive guide on how to reduce FBA fees, here’s a video from Steven Pope, founder and CEO of My Amazon Guy.

Payment

FBM: When an FBM seller makes a sale, they receive payment directly from the customer. The payment is typically processed through the chosen payment gateway or platform, such as Amazon Pay or PayPal. The seller has immediate access to the funds and can manage their own payment processing and cash flow.

FBA: With FBA, Amazon handles the payment processing on behalf of the seller. When a sale is made, Amazon collects the payment from the customer and then transfers the funds to the seller’s account, usually on a regular schedule. Sellers need to consider Amazon’s payment terms and any associated fees when planning their cash flow.

Earnings

FBM: Since FBM sellers handle the fulfillment process themselves, they have more control over their pricing and profit margins. They can factor in the cost of shipping, packaging, and other expenses when setting their product prices. However, FBM sellers may face challenges in achieving competitive shipping rates and offering fast delivery, which can impact customer satisfaction and sales.

FBA: FBA can potentially boost a seller’s earnings in several ways. Firstly, FBA allows sellers to offer Prime-eligible products, which can attract more customers and increase conversion rates. Prime members tend to prioritize Prime-eligible products due to the fast and free shipping benefits. Additionally, FBA sellers can benefit from Amazon’s customer service and returns handling, which can enhance the overall buying experience and generate positive reviews. These factors can contribute to increased sales and higher earnings for FBA sellers.

Difference Between FBA And Seller: Retail or Wholesale

Difference Between FBA And Seller: Retail or Wholesale
  1. FBM:

Retail: FBM can be suitable for sellers who operate in a retail model, where they purchase products from manufacturers, distributors, or wholesalers and sell them directly to consumers. With FBM, sellers handle the entire fulfillment process, including packaging and shipping the products to customers. This allows retailers to have more control over the branding, packaging, and customer experience.

Wholesale: FBM can also be used by sellers who source products through wholesale channels. With FBM, sellers can purchase products in bulk from wholesalers and fulfill orders themselves. This can give wholesalers more control over the fulfillment process, allowing them to customize packaging or include promotional materials specific to their brand.

  1. FBA: Is FBA retail or wholesale?

Retail: FBA can benefit retail sellers who source their products from manufacturers, distributors, or wholesalers. With FBA, sellers can send their inventory to Amazon’s fulfillment centers. Amazon then handles the storage, packaging, and shipping of the products to customers. This can be advantageous for retail sellers as it offloads the logistical aspects of fulfillment, allowing them to focus on other aspects of their business, such as sourcing and marketing.

Wholesale: FBA can also be used by wholesale sellers who source products from manufacturers or distributors. By utilizing FBA, wholesalers can send their products in bulk to Amazon’s fulfillment centers and take advantage of Amazon’s extensive distribution network and fast shipping capabilities. This can help wholesalers reach a wider customer base and provide a seamless buying experienc

Difference Between FBA And Seller: Prime Eligibility

FBM stands for Fulfilled by Merchant, while FBA stands for Fulfilled by Amazon. Does Amazon Prime have to be FBA? In terms of Prime eligibility, FBA sellers have the advantage as their products are eligible for Prime shipping and can be listed with the Prime badge. On the other hand, FBM sellers handle their own fulfillment and shipping, so their products are not automatically Prime-eligible.

It’s worth noting that while FBA offers the advantage of Prime eligibility, FBM sellers can still offer fast shipping options and excellent customer service to compete in the marketplace.

Difference Between FBA And Seller: Customer Service

Difference Between FBA And Seller: Customer Service

In terms of customer service, there are some key differences between FBM and FBA.

FBA sellers have the advantage of leveraging Amazon’s customer service for their orders. Amazon handles customer inquiries, returns, and refunds related to FBA orders. This can be beneficial for sellers who want to offload the customer service aspect of their business and rely on Amazon’s expertise in handling customer inquiries and issues. It can help build trust and confidence with customers, as they know they can rely on Amazon’s customer support.

On the other hand, FBM sellers are responsible for handling all aspects of customer service themselves. This includes responding to customer inquiries, managing returns and refunds, and addressing any issues that may arise. FBM sellers have more control over the customer service experience and can provide a more personalized approach to their customers. This can be beneficial for sellers who want to maintain a direct relationship with their customers and have more flexibility in addressing customer needs.

Ultimately, the choice between FBM and FBA in terms of customer service depends on the seller’s preference and resources. FBA can be a good option for sellers who want to outsource customer service to Amazon and focus on other aspects of their business. FBM can be a better fit for sellers who want to have direct control over the customer service experience and have the resources to handle it effectively.

Difference Between FBA And Seller: Dropshipping

Is Amazon FBA the same as dropshipping? No, Amazon FBA and dropshipping are not the same. They are two different methods of order fulfillment in e-commerce. 

With Amazon FBA, sellers send their inventory to Amazon’s fulfillment centers, and Amazon takes care of the storage, packaging, and shipping of the products. When a customer places an order, Amazon handles the entire fulfillment process, including customer service and returns. 

On the other hand, dropshipping is a business model where sellers do not hold inventory. Instead, they partner with suppliers who store and ship the products directly to the customers. In dropshipping, sellers list products on their website or marketplace without physically possessing them.

While both methods have their pros and cons, Amazon FBA offers the advantage of utilizing Amazon’s vast logistics network and customer trust, whereas dropshipping allows sellers to start with minimal upfront investment.

FBM is typically more suitable for dropshipping as it allows sellers to directly fulfill orders from suppliers or manufacturers. With FBM, sellers can list products on Amazon and when an order is received, they can forward the order details to their suppliers who will then handle the packaging and shipping of the product directly to the customer. This allows sellers to offer a wide variety of products without the need for inventory storage and management. FBM gives sellers more control over the sourcing and fulfillment process.

FBA, on the other hand, is not typically used for dropshipping. FBA is designed for sellers who store their inventory in Amazon’s fulfillment centers, and Amazon takes care of the packaging and shipping of orders. In dropshipping, the seller does not hold inventory but relies on suppliers to fulfill orders directly to customers. Since FBA requires sellers to send inventory to Amazon’s warehouses, it doesn’t align with the dropshipping model.

So, if you are looking to start a dropshipping business, FBM would be the more suitable option as it allows you to work directly with suppliers and handle the fulfillment process yourself. You can list products on Amazon, receive orders, and then forward the order details to your suppliers for them to fulfill. FBM provides flexibility and control over the dropshipping process.

Can You Do FBA And FBM At The Same Time?

Yes, it is possible to use both FBA and FBM at the same time for different products within your Amazon seller account. This is known as a hybrid fulfillment strategy.

Here’s another video from Steven where you’ll learn about how this strategy helps when running out of FBA stocks.

Conclusion

Understanding the Difference Between FBA And Seller is crucial for optimizing your Amazon business. FBA offers numerous advantages, including streamlined fulfillment, Prime eligibility, customer service support, Buy Box advantage, and access to international markets. By grasping these distinctions, you can make informed decisions that align with your business goals, enhance customer satisfaction, and pave the way for growth and success on the Amazon platform.

MAG Growth LLC Referral Program

Terms and Conditions
  1. Introduction
    Welcome to the MAG Growth LLC Referral Program. By participating in this program, you agree to the following terms and conditions. MAG Growth LLC (“Company”, “we”, “us”, or “our”) is located in Georgia, USA, and operates under the trade name My Amazon Guy.
  2. Eligibility
    To participate in the Referral Program, participants must agree to these terms, which become part of the MAG Growth LLC Policy. The program is open to individuals and organizations that can form legally binding contracts under applicable law.
  3. Referral Commission
    1. Website Orders: Participants will earn a commission of 10% on direct website orders placed by referred clients to MAG Growth LLC.
    2. Ongoing Client Contracts: Participants will earn an ongoing commission of 10% for monthly retainers received from referred clients for the life of the deal, as long as the client remains active with MAG Growth LLC.
  4. Referral Process
    1. Registration: Participants must register through the provided referral registration form and agree to these terms and conditions.
    2. Process Adherence: To receive credit for referrals, participants must follow the referral processes set forth by My Amazon Guy. Details of the referral process will be provided upon registration and must be adhered to strictly to ensure proper tracking and credit of referrals.
  5. Payment of Commissions
    1. Commission Payment: Commissions are paid on a monthly basis and are subject to any applicable withholding or taxes as per local laws.
    2. Tracking: Commissions are only paid on transactions that are verified and confirmed by the Company’s tracking system.
    3. Disputes: Any disputes over commission payments must be submitted in writing within 30 days of the payment date.
  1. Term and Termination
    1. Term: These terms will commence upon your acceptance of the terms and continue until terminated by either you or MAG Growth LLC.
    2. Termination: You or MAG Growth LLC may terminate this agreement at any time with written notice. Upon termination, any unpaid commissions accrued will be paid out in the next payment cycle.
  2. Miscellaneous
    1. Amendments: These terms may be amended by MAG Growth LLC at any time. If we make changes that materially affect your rights, we will notify you by email or through our website.
    2. Indemnification: Participants agree to indemnify, defend, and hold harmless MAG Growth LLC and its employees, directors, and agents from any claims arising from their participation in the Referral Program.
    3. Governing Law
      These terms shall be governed by and construed in accordance with the laws of the state of Georgia, United States.

Cathy Barouch

Brand Director

Cathy Barouch brings a wealth of experience to her role as Brand Director at My Amazon Guy. With a background in ecommerce and brand management, Cathy has a proven track record of success in driving growth and visibility for brands on Amazon.

Prior to joining My Amazon Guy, Cathy served in key leadership roles, including as the Founder of Mystigrey, where she honed her skills in brand development and management. Before that, Cathy was the CEO & Co-Founder at Caterina Jewelry, where she led the company to success with her strategic vision and innovative approach.

Cathy’s expertise extends beyond ecommerce, as she is also a member of MJSA: Professional Excellence in Jewelry Making and Design, showcasing her commitment to excellence and continuous learning in the field.

John Lane

Brand Director

I bring a strong background in ecommerce operations management to My Amazon Guy. Previously, I served as the Operations Manager at Velex Corp. dba Gorilla Gym (later Gym1), where I oversaw our supply chain operations from China to the U.S. and Canada. I managed order fulfillment and led a dedicated customer service team. Additionally, I was responsible for managing our Amazon seller accounts in the U.S. and Canada, ensuring smooth operations and customer satisfaction.

Outside of my role at My Amazon Guy, I also dedicate time to coaching football at Boston College High School during the fall, where I bring my leadership and team-building skills to the field.

Benjamin Loya

Brand Director

As a Brand Manager at My Amazon Guy, I specialize in enhancing clients’ sales and visibility on the Amazon platform. Leveraging my expertise in Amazon Seller Central, social media strategies, and adept problem-solving skills, I oversee a portfolio of accounts and projects. My role encompasses the strategic planning, meticulous execution, and continuous optimization of product listings, advertising initiatives, and brand stores.

Prior to My Amazon Guy, I served as the IT Director at Proeduco del Bajio, a prominent education firm in Mexico. During my tenure, I spearheaded the organization’s digital transformation, introducing innovative solutions such as network infrastructure enhancements and system implementations to enhance the quality and efficiency of our educational services. Collaborating closely with cross-functional teams and stakeholders, I ensured alignment of IT strategies with overarching business goals and objectives.

Jeffrey Lenz

Brand Director

Jeffrey is a seasoned e-commerce expert with over 10 years of experience in helping brands succeed on Amazon. As a Brand Director at My Amazon Guy, he leverages his data-driven approach and deep understanding of online marketplaces to develop and execute winning omnichannel strategies for our clients.

Jeffrey brings a wealth of knowledge in:

  • Brand Growth on Amazon: He has a proven track record of launching and growing brands on Amazon, utilizing his expertise in 1P and 3P operations.
  • Data-Driven Strategy Development: Jeffrey leverages data insights to craft effective channel strategies that optimize product visibility and sales for My Amazon Guy’s clients.
  • Omnichannel Expertise: He understands the importance of a cohesive omnichannel approach and develops strategies that reach customers across various touchpoints.
  • Compliance Focus: Jeffrey ensures adherence to Amazon’s ever-evolving policies and regulations, safeguarding the success of My Amazon Guy’s clients.

With his dedication to brand success and his strong grasp of the Amazon marketplace, Jeffrey is a valuable asset to My Amazon Guy, helping our clients flourish and achieve their Amazon sales goals.

Tony Chung

Brand Director

Tony is a results-oriented growth expert with a proven track record of generating leads, boosting revenue, and optimizing team performance for e-commerce businesses. He brings a data-driven approach to his role as Brand Director at My Amazon Guy, leveraging his expertise in digital marketing, sales, and operational efficiency.

Tony excels at:

  • Driving Customer Acquisition: He develops and executes comprehensive digital advertising and marketing strategies across all channels to generate qualified leads for My Amazon Guy.
  • Maximizing Sales Growth: Tony utilizes data analysis, forecasting, and KPI tracking to optimize sales strategies and drive top-line revenue for My Amazon Guy’s clients on Amazon.
  • Optimizing Team Efficiency: He fosters a high-performing team environment through project management, process improvement, and a coaching leadership style.
  • Data-Driven Decision Making: Tony leverages data analytics to build comprehensive performance trackers, measuring everything from brand growth to internal team performance, ensuring data-driven decision making across My Amazon Guy.

With his focus on results and his deep understanding of e-commerce, Tony plays a critical role in helping My Amazon Guy’s clients achieve their Amazon sales goals.

Jan Pao Montecillo

Director of Client-Success and Website Orders

Meet Jan Paolo Montecillo, our gaming virtuoso turned office hero! From pen-and-paper quests to tactical turn-based triumphs. He doesn’t just play games; he masters them, cracking their systems like a puzzle mastermind. But it doesn’t stop in the virtual realm! Jan’s game-changing work ethic and knack for system analysis have elevated our operations to epic levels. With a killer work ethic and his gaming superpowers,

Throughout his career, Jan Paolo has consistently demonstrated a strong ability to:

  • Lead and motivate teams: He has a proven track record of fostering high-performing teams and driving results.
  • Develop and implement operational strategies: Jan Paolo possesses a keen understanding of operational excellence and a talent for designing and implementing effective strategies.
  • Build strong client relationships: He is known for his client-centric approach and his commitment to exceeding client expectations.

Interests: Gaming

Noah Wickham

Brand Director

Noah Wickham started in eCommerce a decade ago, reselling on eBay and gradually expanding his knowledge base. Since then, he has worked with a variety of clients over several years, focusing on growth strategies, technology initiatives, product procurement, brand building, and SEO improvements. His expertise covers many areas of eCommerce, with a particular focus on Amazon, Walmart, and Shopify. Noah defines himself as a growth-centric leader and a client success advocate. Outside of work, he enjoys cooking, video games, reading, and chess. Most Saturday nights, you can find him trying a new restaurant or exploring a different venue in his city.

A man wearing a hooded sweatshirt.

Shane Keyes

Brand Director

Shane is an Amazon marketing specialist at My Amazon Guy and attended Temple University’s Fox School of Business to pursue a degree in Marketing. 

A self-starter, Shane mastered Amazon’s intricacies through hands-on experience and rigorous self-guided research. Specializing in listing optimization and growth strategies, he excels at boosting BSR through Click-Through Rate (CTR) and Search Engine Optimization (SEO) best practices to drive your brand’s success on Amazon. Shane’s rise at My Amazon Guy underscores his leadership ability and unwavering commitment to achieving a brand’s top priorities.

Beyond work, Shane’s passion lies in Philadelphia sports, with a history of participating in team sports like baseball and rugby.

A woman wearing glasses and a t-shirt who excels in account management.

Faith Denniston

Brand Director

I’m Faith, an Amazon marketing specialist obsessed with SEO, PPC, CTR, and the alchemy of conversions. With a data-driven approach, I help brands conquer the Amazon marketplace, turning clicks into customers.

When I’m not optimizing listings, you’ll find me in virtual worlds, exploring Final Fantasy XIV and diving into manga. I’m also a paranormal enthusiast, chasing ghostly tales in my spare time. Join me on this journey of digital dominance and otherworldly adventures!

A woman in glasses is posing for a photo for Amazon.

Roxanne Villanueva

VICE PRESIDENT OF HUMAN RESOURCES

Over 13 years of experience in the Business Process Outsourcing Industry Specializing in Customer Success and Sales for Telco, Tech, Finance and Ecommerce for both Start Up and Fortune 500 companies. 

An Inspirational Leader who loves to be where the action is, enjoys Creating Innovative Solutions to Complex Problems, Developing her People and Driving Engagement.

Interests: Traveling, Music and Spending time with Family

Kevin-Sanderson

Kevin Sanderson

Vice President of Marketing

Kevin Sanderson is the Vice President of Marketing for My Amazon Guy. He graduated from Texas Tech University and has a wide range of experiencew including previously having worked for two Fortune 500 companies and a rapidly growing insurance agency. Kevin has been selling on Amazon since 2015 and is also the founder of Maximizing Ecommerce, a company that hosts popular virtual learning events like the Convert More Clicks Summit and the PPC Mastery Summit. He joined the team at My Amazon Guy after Maximizing Ecommerce by My Amazon Guy and lives in Florida with his beautiful wife and two children.

A young man wearing glasses and a checkered shirt expertly managing seller central on an online marketplace.

Thomas Fitzgibbons

SENIOR ACCOUNT DIRECTOR

Thomas graduated from the University of Missouri – St. Louis (UMSL), receiving a Bachelor’s degree in Business Administration – Marketing and a Certification in Digital Marketing. He started his marketing career in the B2B industry, helping companies focus their internal marketing efforts on Website SEO, Website Content, Digital Advertising, and effective Email Marketing Campaigns. 

 

In 2020, Thomas shifted his career to eCommerce. As a self-starter, he learned the ins and outs of Amazon, Seller Central, and Shopify to help brands and sellers succeed in the digital world. Previously, he worked for an Amazon Marketing Agency as an Account Manager, assisting brands in growing and thriving on Amazon through his management. At MAG, Thomas serves as an Account Director, overseeing an extensive portfolio of 40 brands and managing a successful team of Brand Managers. Thomas provides leadership to his team and execution on high-level strategy for the brands in his portfolio. 

In his free time, Thomas enjoys golf, soccer, music, and taking his dog on hikes around the St. Louis area.

Kristen Lasch

Kristen Lasch

BRAND DIRECTOR

Kristen started her professional work on Amazon in 2018 as a professional seller and project-based Account Manager. She has ample knowledge of both Seller Central and Vendor Central. With a degree in Art & Design, Kristen has a passion for problem-solving and thinking outside the box. She loves to help grow accounts by unraveling underlying issues, organizing catalogs, and providing creative branding ideas. With an extensive background in customer experience, she is able to really dive into the mind of a customer regarding listing optimizations and how to market products appropriately. In her free time, Kristen enjoys spending time with her family and working on growing their own private label account.

I was fortunate to be part of MAG's first batch of its Advertising Internship Program. The timing was perfect for me as I was looking for an opportunity to learn more about Amazon PPC and at the same time to have hands-on training to work on accounts.  

 

When I started my internship, I listed down the things I wanted to learn. And I am happy to say that I've ticked all the boxes! My most favorite was "Optimization Using Bulk Files”. Bulk files and I, we did not get along at first, it was so scary seeing all those data! But I had a great mentor who guided me along the way. He patiently taught me step by step on how to process the data. He was very enthusiastic in answering all of my questions. He supported me until I gained the confidence in uploading my first, second, third (and so on) bulk uploads. 

 

The biggest advantage in working with MAG (and I must say one thing that I always look forward to every week) is its Weekly Ads Training. Every week, we discuss various topics about PPC. Interns/Ads Specialists/Ads Managers, we all share knowledge, information, and updates about PPC. During our discussions, we exchange ideas and feedback. It became an avenue not just to learn a skill, but also to clear any vague or ambiguous PPC topics. 

 

For me, the biggest disadvantage is the work schedule. As an Intern, I have to follow EST timing. The time difference from my location was only 8 hours, but being a morning person, I really struggled to keep myself awake. But if you are a night owl, then this will not be a problem for you.

 

So if you are considering joining the MAG Advertising Internship Program, my advice to you is to take action - APPLY NOW! The knowledge that you will gain and the skill that you will develop from this program will be invaluable. And who knows? From being an Intern, you might be the next one to be promoted as Jr. Ads Specialist! 

Maria Victoria Piedad

A man with a beard smiling in front of a marketplace.

Steven Bruning

IT DIRECTOR

Steven has over eight years of experience in Information Technology and specializes in conceptualizing and implementing data-driven solutions.Steven started his Amazon career in 2019, breaking onto the scene by developing retail arbitrage software tools and gaining an in-depth knowledge of the Amazon Seller Central platform and account management. Outside of work, Steven enjoys DJing, learning and teaching others about personal finance, spreadsheets, and most of all, spending time with his wife playing board games and walking local trails. Steven was a long-distance runner for many years, having run over 1,000 miles and completed a marathon and several half-marathons.
A bald man from My Amazon Guy, smiling in front of rocks.

Jason Mastromatteo

VP of Brand Management

Jason Mastromatteo started his professional Amazon career in 2014 breaking into the Amazon scene selling by means of RA and private labeling. He eventually took his Amazon knowledge and started consulting for other businesses, distributors, and retailers. Jason’s experience and extensive seller central & vendor central knowledge have helped him consistently manage and grow sales through his team at MAG. Jason has interests in music, videography, skateboarding, and is a competitive Magic the Gathering player.

Dustin Fenton

VP of Finance

Dustin Fenton is the VP of Finance at My Amazon Guy. He began his eCommerce career in 2013, graduated with a Bachelors of Science with a Minor in Business Administration in 2018, and began his career at My Amazon Guy in the Fall of 2019. Dustin is a seasoned veteran at My Amazon Guy who has risen through the ranks:
  • Started as an Amazon Specialist
  • Grew to a Successful Brand Manager
  • Became a successful Account Director and through Leadership Grew Others into the Role
  • Promoted to VP of Operations
  • Now Serves as VP of Finance – and Assists the Company in all Areas of Operations
He directs:
  • AR
  • AP
  • Cash Flow
  • Tax Management
  • Employee Benefits Enrollment
  • Budgeting
  • Bookkeeping
  • Strategic Management of Financial Operations
  • M&A
  • Transfer Pricing Agreements
  • Operational Matters in Relation to the Financial Health and Solvency of MAG
In his free time, Dustin enjoys:
  • Traveling
  • Hiking
  • Extreme Weather Chasing
  • Learning and eCommerce Management
  • Retail arbitrage 
  • Spending time with friends and family
A man smiling in a blue circle, representing a marketplace seller central management.

Francisco Valadez

ACCOUNT DIRECTOR

A graduate of Monterrey Tech (ITESM) in Mexico with a Bachelor’s in International Business, Francisco Valadez has spent most of his career as an entrepreneur involved in retail, wholesale, and private label projects. He has led companies from humble beginnings to successful acquisitions. Francisco got his start in eCommerce as part of a shoe company that sells through brick-and-mortar retail, department stores, and its own website. Most recently, Francisco fell down the Amazon rabbit hole while helping a company set up their own Amazon business. From that day on, Francisco has been 100% focused on Amazon retail. He has ample experience in Seller Central, and has proven his understanding of successful strategies to grow a brand’s online retail presence. Outside of work, Francisco loves sports, cooking, reading, listening to vinyl records, and most of all, spending time with his wife and daughters. He coaches in both English and Spanish, and leads the Hispanic team in our agency
A woman in glasses is smiling in a circle while managing her seller central account on a marketplace.

Kristen Dixon

ACCOUNT DIRECTOR

Meet Kristen Dixon, a seasoned Amazon e-commerce expert with nearly 8 years of experience. Kristen is not just a master of the online marketplace; she’s a passionate advocate for helping clients and employees reach their full potential. Her journey in e-commerce isn’t just about transactions; it’s about building relationships, both professionally and personally.

What truly sets Kristen apart is her innate desire to see others succeed. Her clients trust her not just for her e-commerce expertise but for her ability to guide them towards their own success stories. As a mentor to her employees, she nurtures their talents and encourages them to reach new heights. Kristen is not just dedicated to her craft but is equally committed to fostering growth in those she interacts with.

Kristen leads a fulfilling life as a mother of two children and a proud owner of a lively Goldendoodle. Family is her anchor and her “why.” The love she pours into her work is mirrored in her home life. She proudly leads a multifaceted life, where her love for family, sports, and a deep passion for helping others intersect in harmony. Kristen is a true example of how one person can make a lasting impact, both in the digital realm and in the lives of those she touches.

A man with a beard and sunglasses, working as an "Amazon guy", involved in marketing management for Amazon.

Nick Nido

CHIEF TECHNOLOGY OFFICER

Holding a masters degree in electronic engineering from MIT with a bachelors in business management, Nick has 15+ years experience in ecommerce business and technology operations. Nick has gained a significant amount of his Amazon experience while launching his own store on Amazon with it being so successful it was later acquired by an conglomerate 3 years later.  

An bearded man marketing on the Amazon Marketplace.

Steven Pope

FOUNDER

Steven founded My Amazon Guy to help clients grow faster on Amazon. After serving on the corporate side as a marketing manager and eCommerce director for nearly a decade, Steven started teaching businesses how to leverage the largest eCommerce platform and logistics network in the world. The Grand Master of Amazon knowledge, Steven is a thought leader with more than 1500+ videos of free content where he gives away all his trade secrets away. Steven oversees marketing and sales. Mr. Pope is an eagle scout, has an MBA from Western Governor’s University, and a BS from Weber State University. Read what My Amazon Guy employees say it’s like to work for Steven.