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My Amazon Guy


How to Look Up Amazon RMA ID on Seller Central

My Amazon Guy

What to Do When a Customer Return Has No Order ID

When a customer wants to return an item, Amazon will send them a return label. This label, however, does not have any order identification and not all customers provide a packing slip with the information. It then becomes quite difficult to determine which order the item came from for your records. Luckily, there is a way to find this information on Seller Central.

Each return label provided by Amazon has an identification number called an Amazon RMA ID. This is the number that Amazon assigns to the return for their own identification. Using this RMA ID, you can find the original order ID that is linked to it by cross-referencing the RMA ID with the Returns Report. On Seller Central under Reports, you can access the Returns Reports for both FBA and MFN orders. Download the MFN returns report and you will see a column labeled “Amazon RMA ID”. Simply search for the RMA ID from the return and you will be able to find the corresponding order ID in column A.  


I was fortunate to be part of MAG's first batch of its Advertising Internship Program. The timing was perfect for me as I was looking for an opportunity to learn more about Amazon PPC and at the same time to have hands-on training to work on accounts.  


When I started my internship, I listed down the things I wanted to learn. And I am happy to say that I've ticked all the boxes! My most favorite was "Optimization Using Bulk Files”. Bulk files and I, we did not get along at first, it was so scary seeing all those data! But I had a great mentor who guided me along the way. He patiently taught me step by step on how to process the data. He was very enthusiastic in answering all of my questions. He supported me until I gained the confidence in uploading my first, second, third (and so on) bulk uploads. 


The biggest advantage in working with MAG (and I must say one thing that I always look forward to every week) is its Weekly Ads Training. Every week, we discuss various topics about PPC. Interns/Ads Specialists/Ads Managers, we all share knowledge, information, and updates about PPC. During our discussions, we exchange ideas and feedback. It became an avenue not just to learn a skill, but also to clear any vague or ambiguous PPC topics. 


For me, the biggest disadvantage is the work schedule. As an Intern, I have to follow EST timing. The time difference from my location was only 8 hours, but being a morning person, I really struggled to keep myself awake. But if you are a night owl, then this will not be a problem for you.


So if you are considering joining the MAG Advertising Internship Program, my advice to you is to take action - APPLY NOW! The knowledge that you will gain and the skill that you will develop from this program will be invaluable. And who knows? From being an Intern, you might be the next one to be promoted as Jr. Ads Specialist! 

Maria Victoria Piedad