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How to Reinstate Amazon Listings After Product Takedown

If your product has been taken down, contact Amazon Seller Support immediately either by phone or filing a ticket. Although they may not be able to help you right away, it is important to have a case created relating to this issue.

There are many reasons why Amazon might takedown your listing. However, there aren’t many ways to get your listing back up. Amazon Seller Support does not have the capability to reinstate a listing. They will transfer your case or suggest that you email the product compliance team (product-compliance@amazon.com) however, they are slow to respond. We have had much more success by contacting the Brand Registry Team directly.

The Brand Registry Team is a dedicated support team that focuses on the assisting brand registered sellers. If you do not have a brand registered, you will not have access to this team. The Brand Registry Team has greater access to the backend of your listings and has control over the ability to reinstate listings that have been taken down.

To reach this team, follow these steps:

#1 – Log onto the Amazon Brand Registry Website and sign in.

You will need to sign in using the Admin account in order to access the Brand Registry page. This will be the account that was used to file the brand registry.

product takedown filing ticket file help amazon asin listing

 

#2 – Select the marketplace where your item is listed.

Be sure to select the marketplace where the listing has been taken down. It is possible that the item can be live in one marketplace and restricted in another.

 

marketplace select item product reinstate issue contact support

#3 – Click on the ‘Help’ button in the top right corner

Your brand should be listed in the top left corner under ‘Your Brands’. Hover your cursor over the ‘i’ icon and the brand name will appear. Make sure that your brand is listed before you move on to the support team.

brand register page dashboard log in login username admin

#4 – Click on the link in the ‘Support’ section.

There are other links that will direct you to information on other topics, however, you will want to reach out to the Support team directly.

help section contact us support team brand information

#5 – Click on the ‘Brand Registry Support Team” link.

Review the Topics that the Brand Registry Support covers. You will notice there is a dedicated section to reinstate listings. There are also other topics that may be of use such as reporting trademark infringement or transferring a trademark to another marketplace.

contact us reasons topics brand amazon help reinstate prodcut asin guide

#6 – Click the dropdown next to ‘Listing Issue’, then select ‘Reinstate Listing’.

This will bring up the section where you can fill out a ticket to send directly to the Brand Registry Team. Enter your ASIN and a description of the issue along with a request for them to reinstate the listing. When you are finished, make sure you enter your email at the bottom so that they can get in touch with you.

reinstate listings listing takedown brand registry support

You will be able to follow-up on the cases you have opened with the Brand Registry Team via the case log on your Seller Central Account. Their responses will be available here as well as being emailed to you directly.

I was fortunate to be part of MAG's first batch of its Advertising Internship Program. The timing was perfect for me as I was looking for an opportunity to learn more about Amazon PPC and at the same time to have hands-on training to work on accounts.Β Β 

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When I started my internship, I listed down the things I wanted to learn. And I am happy to say that I've ticked all the boxes! My most favorite was "Optimization Using Bulk Files”. Bulk files and I, we did not get along at first, it was so scary seeing all those data! But I had a great mentor who guided me along the way. He patiently taught me step by step on how to process the data. He was very enthusiastic in answering all of my questions. He supported me until I gained the confidence in uploading my first, second, third (and so on) bulk uploads.Β 

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The biggest advantage in working with MAG (and I must say one thing that I always look forward to every week) is its Weekly Ads Training. Every week, we discuss various topics about PPC. Interns/Ads Specialists/Ads Managers, we all share knowledge, information, and updates about PPC. During our discussions, we exchange ideas and feedback. It became an avenue not just to learn a skill, but also to clear any vague or ambiguous PPC topics.Β 

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For me, the biggest disadvantage is the work schedule. As an Intern, I have to follow EST timing. The time difference from my location was only 8 hours, but being a morning person, I really struggled to keep myself awake. But if you are a night owl, then this will not be a problem for you.

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So if you are considering joining the MAG Advertising Internship Program, my advice to you is to take action - APPLY NOW! The knowledge that you will gain and the skill that you will develop from this program will be invaluable. And who knows? From being an Intern, you might be the next one to be promoted as Jr. Ads Specialist!Β 

Maria Victoria Piedad