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Solve Amazon Error Codes For A Profitable Selling Path

Amazon error codes are a valuable tool for sellers to quickly identify and resolve errors in their listings, products, and accounts. By understanding the meaning of each error code, sellers can take the necessary steps to fix the problem and avoid future errors.

In a recent blog post, we discussed Amazon error 8541, where we shared some expert insights from Steven Pope, founder of My Amazon Guy. The recipe for a successful venture in the world’s largest marketplace can be unique for each seller, but knowledge about Amazon error codes is one of the staple ingredients all sellers must have.

Through this blog post, we hope to provide you with this crucial information.

Amazon Error Codes Sellers Need to Know

There are numerous error codes that you can encounter when you’re managing a brand in Amazon Seller Central. Some of them are:

Error 15: Image Download Issue

Our system encountered Error 15 due to an invalid image URL format. To resolve this issue, please ensure that your image URL adheres to the following standard format, as exemplified below:

Example Correct Image URL Format:

http://www.domain.com/directory/image-file.jpg

Please note the following guidelines:

While not mandatory, it is preferred to include an image file suffix such as .gif or .jpg.

Use the “http” protocol; “https,” “ftp,” or the “file” protocols are not supported.

Avoid any spaces or non-alphanumeric characters like $, ?, @, &, and the like.

By following these instructions and providing a properly formatted image URL, you can rectify Error 15 and ensure a smooth image download process.

Error 3015: Product No Longer Eligible

Error 3015 signifies that your product has transitioned into a category of restricted items, resulting in the removal of your offer from Amazon’s listings. This happens when a product no longer complies with Amazon’s catalog inclusion criteria. 

Amazon operates within legal and regulatory boundaries that necessitate the exclusion of certain product types. If you believe this error is unjustified, we recommend reviewing the terms outlined in your participation agreement for further clarification.

Error 4000: Persistent File Processing Error

Error 4000 indicates that the file you’ve submitted is consistently triggering the same error during processing, resulting in repeated processing failures. To proceed, it’s crucial to address and rectify the specific error within the file before attempting any further processing. This error must be resolved to ensure a successful file-processing outcome.

Error 4400: Fulfillment Network Authorization Issue

Error 4400 arises when a seller’s authorization to use the Merchant Fulfillment Network (MFN) is restricted, typically due to policy violations, seasonal restrictions, or customer complaints. If you attempt to sell a product using MFN under these circumstances, your offer will become un-buyable. However, if you have previously chosen to use the Amazon Fulfillment Network (AFN) as your fulfillment method and your offer is currently live, you can disregard this error.

If you have selected AFN for your SKU but discover that your offer is not live, it’s advisable to contact Selling Partner Support to investigate and resolve the issue.

Error 5004: Missing Information

It is one of the 5000 Series Error Codes. This error occurs when the seller’s file is missing the required information.

Check your file and resubmit: This means that the seller should check their file to make sure that all of the required information is included. Once the seller has checked their file, they can resubmit it.

Error 5461: New ASIN Creation Restriction

When encountering Error 5461, it signifies that you’re attempting to generate new ASINs for a specific brand for which you lack authorization. 

Amazon only allows authorized individuals to create new ASINs for specific brands. This is to protect customers and ensure a trusted shopping experience.

Here’s a video from Steven about Error 5461:

Errors 5661, 5664 And 5665: Brand Attribute Errors

  •  Error 5661: This error occurs when the seller enters a brand name that is not approved by Amazon. To resolve this error, the seller must contact Amazon Brand Registry and request approval for the brand name.
  • Error 5664: This error occurs when the seller enters a brand name that is not unique. To resolve this error, the seller must choose a different brand name that is not already in use on Amazon.
  • Error 5665: This error occurs when the seller tries to create a new ASIN for a product that is already associated with a specific brand. To resolve this error, the seller must contact Amazon Brand Registry and request approval to create a new ASIN for the product.

Watch this video about Error Code 5665:

Error 6000: Various Data Format and Integrity Errors

Error 6000 encompasses a wide range of data format and integrity issues that can occur when submitting information. These errors indicate discrepancies, missing data, or incorrect formats that need to be addressed for proper processing. Here are some specific instances of Error 6000 and their descriptions:

  • Characters Are Not Decimal: The provided characters do not form a valid decimal number.
  • Characters Aren’t Positive Integers: The characters supplied are not positive whole numbers.
  • Characters Not Integer: The input does not constitute an integer.
  • Characters Not Positive Integer: The provided characters do not represent a positive integer.

Error 8058: Invalid Field Value in Inventory File

One of the 8000 Series Error Codes,  8058 occurs when the seller enters an invalid or missing value for a field in their inventory file template.

Check your file for missing or incorrect values: This means that the seller should check their inventory file to make sure that all of the required fields are filled out and that the values in the fields are correct.

Error 8115: Invalid ConditionType for SKU

If you encounter Error 8115, it means you have provided an incorrect “ConditionType” value in your inventory file or product data feed.

This error occurs when you submit a “ConditionType” value that does not match the accepted options. Amazon requires that you use one of its accepted values for “ConditionType” like New, Refurbished, and UsedLikeNew.

Error 10018: Unnecessary Missing_keyset_reason Value

Error 10018 indicates that you’ve included a “missing_keyset_reason” value for a product when it was not required. This error typically arises when you provide this value without a specific request to do so.

  • Remove the “missing_keyset_reason” Value: This means that the seller should review their product data and remove the “missing_keyset_reason” value from the affected product.
  • Resubmit Your Product Data: After making the necessary corrections, the seller should resubmit their product data without the unnecessary “missing_keyset_reason” value.

Efficiently Solving Amazon Error Codes

The steps needed to resolve the error

  1. Identify the Error Code: Amazon assigns a specific error code to each type of issue that can occur. These codes are your first clue in identifying the problem. 
  2. Research the Error Code: Once you’ve identified the error code, look it up to understand what it represents. Amazon provides a list of error codes and their meanings, or you can refer to resources like My Amazon Guy’s YouTube channel or blog for more detailed explanations.
  3. Analyze the Situation: Consider the context in which the error occurred. For example, if you received an error while trying to list a new product, the issue might be related to the product details you’re trying to submit.
  4. Consult Experts If Needed: If you’re unable to understand or resolve the issue, don’t hesitate to seek help from experts. You can reach out to Amazon Seller Support or consult with an Amazon agency like My Amazon Guy.

Amazon Error Codes: Maintaining Listing Quality

How errors can affect listing visibility

Errors can significantly impact your Amazon listing visibility in several ways:

  1. Reduced Searchability: If your listing has errors, especially in crucial areas like the title, product description, or keywords, your product may not show up in the search results when customers search for it. This can drastically reduce your product’s visibility.
  2. Poor Buyer Experience: Errors in your listing can lead to a poor buyer experience. If there are discrepancies in product details or misleading information, it can lead to negative reviews and ratings, which in turn can affect your listing visibility.
  3. Suspension: In some cases, if the errors violate Amazon’s policies, it could lead to the suspension of the listing. In such a case, your listing visibility drops to zero until the issue is resolved and the listing is reinstated.
  4. Lower Conversion Rate: If customers find errors in your listing, they may lose trust in the product or the seller. This can lead to lower conversion rates, which can impact your product’s ranking and visibility on Amazon.

The best way to handle errors is to regularly review your listings, correct any errors immediately, and align your listings with Amazon’s guidelines. If you need help in fixing the errors, you can download your check maya file report or your processing report to identify them. After fixing the errors, upload your file again to make your listing error-free. If required, you can book a coaching call on myamazonguy.com for expert assistance.

How Amazon Error Codes Help With Listing Accuracy

Error codes can significantly affect the accuracy of your Amazon listings in several ways:

  1. Incorrect Product Information: Certain error codes might indicate that there’s incorrect or inconsistent information in your listing. This could be related to the product’s features, specifications, or pricing. Such inaccuracies can mislead customers and lead to poor customer experiences.
  2. Listing Visibility: Error codes can result in your product listing being suppressed or hidden from search results until the issues are resolved. This could drastically reduce your product’s visibility on Amazon.
  3. Compliance Issues: Error codes can sometimes indicate compliance issues, like violation of Amazon’s selling policies. This could lead to penalties including listing suspension or even account suspension.
  4. Operational Efficiency: Frequent error codes can indicate a need for improved operational efficiency. Spending time addressing these issues can divert resources from other important tasks, such as product development or marketing.

To maintain listing accuracy, it’s important to promptly address any error codes in your Amazon listing. After resolving the issues, re-upload your file for a smoother selling experience. If needed, you can seek professional assistance by booking a coaching call on myamazonguy.com.

Amazon Error Codes: Smooth Order Fulfillment

There are many Amazon error codes that can affect order fulfillment. Here are a few of the most common ones:

  • Error 5004: This error occurs when the seller’s file is missing required information. This can prevent Amazon from processing the order and shipping the product to the customer.
  • Error 5007: This error occurs when the seller’s inventory is not sufficient to fulfill the order. This can lead to the order being canceled or the customer being asked to wait for the product to be back in stock.
  • Error 5008: This error occurs when the seller’s shipping address is not valid. This can prevent Amazon from shipping the product to the customer.
  • Error 5010: This error occurs when the seller’s payment information is not valid. This can prevent Amazon from charging the customer for the order.
  • Error 5011: This error occurs when the seller’s account is not active. This can prevent Amazon from processing the order.

These are just a few of the many Amazon error codes that can affect order fulfillment. If you encounter an error code when trying to fulfill an order, it is important to understand the cause of the error and take steps to resolve it. You can find more information about Amazon error codes in the Amazon Seller Central help pages.

Here are some additional tips for avoiding Amazon error codes that affect order fulfillment:

Amazon Error Codes: Accurate Inventory Management

The impact of inventory errors on stock levels and order fulfillment

Inventory errors can have a significant impact on stock levels and order fulfillment in e-commerce businesses. Here’s how:

  1. Stockouts: If your inventory levels are inaccurately high, you may think you have more stock than you do. This could lead to stockouts, where customers are unable to purchase your product because it’s out of stock. Stockouts can lead to lost sales and possibly negative reviews from customers who were unable to purchase your product.
  2. Overstock: Conversely, if your inventory levels are inaccurately low, you may overstock items thinking you need more when you don’t. Overstocking can lead to increased storage costs and potentially lower profit margins if you have to discount items to make room for new stock.
  3. Delayed Order Fulfillment: Inventory errors can also lead to delayed order fulfillment. If an item is marked as in stock when it isn’t, it can lead to delays in fulfilling customer orders. This can result in negative customer experiences and negative feedback.
  4. Decreased Customer Satisfaction and Trust: Frequent inventory errors can lead to decreased customer satisfaction and trust. If customers frequently find items out of stock or experience delays in order fulfillment, they may choose to shop elsewhere.
  5. Affects Seller Performance Metrics: On platforms like Amazon, frequent stockouts and delayed order fulfillment can negatively impact your seller performance metrics, affecting your rankings and potentially your ability to sell on the platform.

It’s crucial for e-commerce businesses to have accurate inventory management systems in place to prevent these types of issues.

Here are some videos to watch to know more about inventory management:

Amazon Error Codes Successful Product Launches

Amazon error codes serve as diagnostic tools that can help sellers identify and resolve issues that might hinder the successful launch of their products. Here’s how they can assist:

  1. Identifying Listing Errors: Amazon error codes can help identify problems with your product listings. This includes issues with product descriptions, images, or categorization. Fixing these errors before launch can help ensure your product is presented accurately and attractively to potential customers.
  2. Ensuring Compliance: Some error codes are related to policy violations or non-compliance with Amazon’s selling guidelines. By addressing these errors, you can ensure your product complies with Amazon’s rules and avoid potential listing removal or account suspension.
  3. Avoiding Inventory Issues: Certain error codes may indicate inventory problems, such as discrepancies between listed and actual inventory. Resolving these issues can prevent stockouts or overstock situations, ensuring smooth order fulfillment after launch.
  4. Facilitating Pricing Accuracy: Error codes can also highlight pricing errors, helping to ensure that your product is priced correctly and competitively.
  5. Ensuring Order Fulfillment: Some error codes are related to order processing and fulfillment. Addressing these can ensure that your orders are processed efficiently and accurately, leading to improved customer satisfaction and potentially better reviews.

By paying close attention to Amazon error codes and promptly addressing any issues they highlight, you can increase your chances of a successful product launch. It’s all about creating a seamless shopping experience for your customers, and these error codes can help you identify any potential roadblocks in that experience.

For more information about product launches, here are additional videos you can watch:

Conclusion

Amazon error codes are a critical part of the Amazon selling experience. By being aware of these codes and how to troubleshoot them, sellers can avoid disruptions to their business and ensure that their listings are compliant with Amazon’s policies.

Here are some of the outstanding benefits of being aware of Amazon error codes:

  • Efficient troubleshooting: By understanding the cause of an error code, sellers can quickly and easily troubleshoot the issue and get their listings back up and running.
  • Prevention: By being aware of the common causes of error codes, sellers can take steps to prevent them from occurring in the first place.
  • Improved listings: By ensuring that their listings are free of errors, sellers can improve their ranking in Amazon’s search results and attract more customers.
  • Avoid penalties: Amazon can penalize sellers who violate its policies. By being aware of Amazon error codes, sellers can avoid these penalties and keep their accounts in good standing.
  • Peace of mind: By knowing how to handle Amazon error codes, sellers can have peace of mind knowing that they are prepared to deal with any issues that may arise.

If you are an Amazon seller, it is important to be aware of Amazon error codes and how to troubleshoot them. By following the tips in this blog post, you can help to ensure that your listings are compliant with Amazon’s policies and that you are able to avoid disruptions to your business.

Amazon Error Codes: Best Practices

  1. Read the error message carefully. The error message will usually provide some clues about the cause of the error.
  2. Research the error code. There are many resources available online that can help sellers troubleshoot Amazon error codes.
  3. Troubleshoot the issue. Once the seller has a good understanding of the cause of the error, they can start to troubleshoot the issue.
  4. Contact Amazon Seller Support for help. If the seller is unable to resolve the issue on their own, they can contact Amazon Seller Support for help.
  5. Keep track of error codes. It is a good idea to keep track of the error codes that you encounter so that you can avoid them in the future.
  6. Use a valid product template. Using a valid product template can help ensure that your product listings are formatted correctly.
  7. Test your product listings before submitting them to Amazon. This will help you to catch any errors before they cause problems.
  8. Keep your product listings up-to-date. This will help to ensure that your products are visible to customers and that you are not violating any Amazon policies.
  9. Be patient. It may take some time to resolve an Amazon error code.
  10. Stay informed. Amazon regularly updates its policies and procedures, so it is important to stay informed of the latest changes.

By following these best practices, sellers can help to avoid Amazon error codes and ensure that their listings are compliant with Amazon’s policies.

Here are some additional tips:

  • Use a spreadsheet to track your error codes and the steps you have taken to resolve them. This will help you to keep track of your progress and identify any patterns.
  • Join an Amazon seller forum or group. This can be a great way to get help from other sellers who have encountered similar problems.
  • Subscribe to Amazon’s Seller Central blog. This is a great way to stay up-to-date on the latest Amazon news and policies.
  • Consult with or hire professionals. My Amazon Guy offers coaching sessions with Steven Pope and our in-house experts where you can ask questions or request guidance on how to deal with the error codes you are dealing with.
  • By following these tips, sellers can help to ensure that they are handling Amazon error codes in the most efficient and effective way possible.

Noah Wickham

Brand Director

Noah Wickham started in eCommerce a decade ago, reselling on eBay and gradually expanding his knowledge base. Since then, he has worked with a variety of clients over several years, focusing on growth strategies, technology initiatives, product procurement, brand building, and SEO improvements. His expertise covers many areas of eCommerce, with a particular focus on Amazon, Walmart, and Shopify. Noah defines himself as a growth-centric leader and a client success advocate. Outside of work, he enjoys cooking, video games, reading, and chess. Most Saturday nights, you can find him trying a new restaurant or exploring a different venue in his city.

A man wearing a hooded sweatshirt.

Shane Keyes

Brand Director

Shane is an Amazon marketing specialist at My Amazon Guy and attended Temple University’s Fox School of Business to pursue a degree in Marketing. 

A self-starter, Shane mastered Amazon’s intricacies through hands-on experience and rigorous self-guided research. Specializing in listing optimization and growth strategies, he excels at boosting BSR through Click-Through Rate (CTR) and Search Engine Optimization (SEO) best practices to drive your brand’s success on Amazon. Shane’s rise at My Amazon Guy underscores his leadership ability and unwavering commitment to achieving a brand’s top priorities.

Beyond work, Shane’s passion lies in Philadelphia sports, with a history of participating in team sports like baseball and rugby.

A woman wearing glasses and a t-shirt who excels in account management.

Faith Denniston

Brand Director

I’m Faith, an Amazon marketing specialist obsessed with SEO, PPC, CTR, and the alchemy of conversions. With a data-driven approach, I help brands conquer the Amazon marketplace, turning clicks into customers.

When I’m not optimizing listings, you’ll find me in virtual worlds, exploring Final Fantasy XIV and diving into manga. I’m also a paranormal enthusiast, chasing ghostly tales in my spare time. Join me on this journey of digital dominance and otherworldly adventures!

A woman in glasses is posing for a photo for Amazon.

Roxanne Villanueva

VICE PRESIDENT OF HUMAN RESOURCES

Over 13 years of experience in the Business Process Outsourcing Industry Specializing in Customer Success and Sales for Telco, Tech, Finance and Ecommerce for both Start Up and Fortune 500 companies. 

An Inspirational Leader who loves to be where the action is, enjoys Creating Innovative Solutions to Complex Problems, Developing her People and Driving Engagement.

Interests: Traveling, Music and Spending time with Family

Kevin-Sanderson

Kevin Sanderson

Vice President of Marketing

Kevin Sanderson is the Vice President of Marketing for My Amazon Guy. He graduated from Texas Tech University and has a wide range of experiencew including previously having worked for two Fortune 500 companies and a rapidly growing insurance agency. Kevin has been selling on Amazon since 2015 and is also the founder of Maximizing Ecommerce, a company that hosts popular virtual learning events like the Convert More Clicks Summit and the PPC Mastery Summit. He joined the team at My Amazon Guy after Maximizing Ecommerce by My Amazon Guy and lives in Florida with his beautiful wife and two children.

A young man wearing glasses and a checkered shirt expertly managing seller central on an online marketplace.

Thomas Fitzgibbons

SENIOR ACCOUNT DIRECTOR

Thomas graduated from the University of Missouri – St. Louis (UMSL), receiving a Bachelor’s degree in Business Administration – Marketing and a Certification in Digital Marketing. He started his marketing career in the B2B industry, helping companies focus their internal marketing efforts on Website SEO, Website Content, Digital Advertising, and effective Email Marketing Campaigns. 

 

In 2020, Thomas shifted his career to eCommerce. As a self-starter, he learned the ins and outs of Amazon, Seller Central, and Shopify to help brands and sellers succeed in the digital world. Previously, he worked for an Amazon Marketing Agency as an Account Manager, assisting brands in growing and thriving on Amazon through his management. At MAG, Thomas serves as an Account Director, overseeing an extensive portfolio of 40 brands and managing a successful team of Brand Managers. Thomas provides leadership to his team and execution on high-level strategy for the brands in his portfolio. 

In his free time, Thomas enjoys golf, soccer, music, and taking his dog on hikes around the St. Louis area.

Kristen Lasch

Kristen Lasch

BRAND DIRECTOR

Kristen started her professional work on Amazon in 2018 as a professional seller and project-based Account Manager. She has ample knowledge of both Seller Central and Vendor Central. With a degree in Art & Design, Kristen has a passion for problem-solving and thinking outside the box. She loves to help grow accounts by unraveling underlying issues, organizing catalogs, and providing creative branding ideas. With an extensive background in customer experience, she is able to really dive into the mind of a customer regarding listing optimizations and how to market products appropriately. In her free time, Kristen enjoys spending time with her family and working on growing their own private label account.

I was fortunate to be part of MAG's first batch of its Advertising Internship Program. The timing was perfect for me as I was looking for an opportunity to learn more about Amazon PPC and at the same time to have hands-on training to work on accounts.  

 

When I started my internship, I listed down the things I wanted to learn. And I am happy to say that I've ticked all the boxes! My most favorite was "Optimization Using Bulk Files”. Bulk files and I, we did not get along at first, it was so scary seeing all those data! But I had a great mentor who guided me along the way. He patiently taught me step by step on how to process the data. He was very enthusiastic in answering all of my questions. He supported me until I gained the confidence in uploading my first, second, third (and so on) bulk uploads. 

 

The biggest advantage in working with MAG (and I must say one thing that I always look forward to every week) is its Weekly Ads Training. Every week, we discuss various topics about PPC. Interns/Ads Specialists/Ads Managers, we all share knowledge, information, and updates about PPC. During our discussions, we exchange ideas and feedback. It became an avenue not just to learn a skill, but also to clear any vague or ambiguous PPC topics. 

 

For me, the biggest disadvantage is the work schedule. As an Intern, I have to follow EST timing. The time difference from my location was only 8 hours, but being a morning person, I really struggled to keep myself awake. But if you are a night owl, then this will not be a problem for you.

 

So if you are considering joining the MAG Advertising Internship Program, my advice to you is to take action - APPLY NOW! The knowledge that you will gain and the skill that you will develop from this program will be invaluable. And who knows? From being an Intern, you might be the next one to be promoted as Jr. Ads Specialist! 

Maria Victoria Piedad

A man with a beard smiling in front of a marketplace.

Steven Bruning

IT DIRECTOR

Steven has over eight years of experience in Information Technology and specializes in conceptualizing and implementing data-driven solutions.Steven started his Amazon career in 2019, breaking onto the scene by developing retail arbitrage software tools and gaining an in-depth knowledge of the Amazon Seller Central platform and account management. Outside of work, Steven enjoys DJing, learning and teaching others about personal finance, spreadsheets, and most of all, spending time with his wife playing board games and walking local trails. Steven was a long-distance runner for many years, having run over 1,000 miles and completed a marathon and several half-marathons.
A bald man from My Amazon Guy, smiling in front of rocks.

Jason Mastromatteo

VP of Brand Management

Jason Mastromatteo started his professional Amazon career in 2014 breaking into the Amazon scene selling by means of RA and private labeling. He eventually took his Amazon knowledge and started consulting for other businesses, distributors, and retailers. Jason’s experience and extensive seller central & vendor central knowledge have helped him consistently manage and grow sales through his team at MAG. Jason has interests in music, videography, skateboarding, and is a competitive Magic the Gathering player.

Dustin Fenton

VP of Finance

Dustin Fenton is the VP of Finance at My Amazon Guy. He began his eCommerce career in 2013, graduated with a Bachelors of Science with a Minor in Business Administration in 2018, and began his career at My Amazon Guy in the Fall of 2019. Dustin is a seasoned veteran at My Amazon Guy who has risen through the ranks:
  • Started as an Amazon Specialist
  • Grew to a Successful Brand Manager
  • Became a successful Account Director and through Leadership Grew Others into the Role
  • Promoted to VP of Operations
  • Now Serves as VP of Finance – and Assists the Company in all Areas of Operations
He directs:
  • AR
  • AP
  • Cash Flow
  • Tax Management
  • Employee Benefits Enrollment
  • Budgeting
  • Bookkeeping
  • Strategic Management of Financial Operations
  • M&A
  • Transfer Pricing Agreements
  • Operational Matters in Relation to the Financial Health and Solvency of MAG
In his free time, Dustin enjoys:
  • Traveling
  • Hiking
  • Extreme Weather Chasing
  • Learning and eCommerce Management
  • Retail arbitrage 
  • Spending time with friends and family
A man smiling in a blue circle, representing a marketplace seller central management.

Francisco Valadez

ACCOUNT DIRECTOR

A graduate of Monterrey Tech (ITESM) in Mexico with a Bachelor’s in International Business, Francisco Valadez has spent most of his career as an entrepreneur involved in retail, wholesale, and private label projects. He has led companies from humble beginnings to successful acquisitions. Francisco got his start in eCommerce as part of a shoe company that sells through brick-and-mortar retail, department stores, and its own website. Most recently, Francisco fell down the Amazon rabbit hole while helping a company set up their own Amazon business. From that day on, Francisco has been 100% focused on Amazon retail. He has ample experience in Seller Central, and has proven his understanding of successful strategies to grow a brand’s online retail presence. Outside of work, Francisco loves sports, cooking, reading, listening to vinyl records, and most of all, spending time with his wife and daughters. He coaches in both English and Spanish, and leads the Hispanic team in our agency
A woman in glasses is smiling in a circle while managing her seller central account on a marketplace.

Kristen Dixon

ACCOUNT DIRECTOR

Meet Kristen Dixon, a seasoned Amazon e-commerce expert with nearly 8 years of experience. Kristen is not just a master of the online marketplace; she’s a passionate advocate for helping clients and employees reach their full potential. Her journey in e-commerce isn’t just about transactions; it’s about building relationships, both professionally and personally.

What truly sets Kristen apart is her innate desire to see others succeed. Her clients trust her not just for her e-commerce expertise but for her ability to guide them towards their own success stories. As a mentor to her employees, she nurtures their talents and encourages them to reach new heights. Kristen is not just dedicated to her craft but is equally committed to fostering growth in those she interacts with.

Kristen leads a fulfilling life as a mother of two children and a proud owner of a lively Goldendoodle. Family is her anchor and her “why.” The love she pours into her work is mirrored in her home life. She proudly leads a multifaceted life, where her love for family, sports, and a deep passion for helping others intersect in harmony. Kristen is a true example of how one person can make a lasting impact, both in the digital realm and in the lives of those she touches.

A man with a beard and sunglasses, working as an "Amazon guy", involved in marketing management for Amazon.

Nick Nido

CHIEF TECHNOLOGY OFFICER

Holding a masters degree in electronic engineering from MIT with a bachelors in business management, Nick has 15+ years experience in ecommerce business and technology operations. Nick has gained a significant amount of his Amazon experience while launching his own store on Amazon with it being so successful it was later acquired by an conglomerate 3 years later.  

An bearded man marketing on the Amazon Marketplace.

Steven Pope

FOUNDER

Steven founded My Amazon Guy to help clients grow faster on Amazon. After serving on the corporate side as a marketing manager and eCommerce director for nearly a decade, Steven started teaching businesses how to leverage the largest eCommerce platform and logistics network in the world. The Grand Master of Amazon knowledge, Steven is a thought leader with more than 1500+ videos of free content where he gives away all his trade secrets away. Steven oversees marketing and sales. Mr. Pope is an eagle scout, has an MBA from Western Governor’s University, and a BS from Weber State University. Read what My Amazon Guy employees say it’s like to work for Steven.