Boost Sales and Delight Customers with Amazon Subscribe and Save

In the ever-evolving landscape of e-commerce, Amazon Subscribe and Save has emerged as a game-changer. This innovative program not only benefits customers by providing convenience but also empowers sellers with increased sales and customer loyalty. 

In this comprehensive guide, we’ll dive deep into the world of Amazon Subscribe and Save, uncovering its nuances and strategies that can help answer the question “Is Amazon Subscribe And Save worth it?”

Understanding the Amazon Subscribe and Program

What is Amazon Subscribe and Save?

FBA Subscribe & Save enables both Amazon customers and Amazon Business customers to enroll in regular, scheduled product deliveries for items they frequently use.

Subscribers receive an initial discount on their deliveries, and this discount is covered by the seller. Customers who receive five or more subscriptions in a single delivery attain a tiered status, granting them extra savings on all products within that delivery. (Refer to the section below on how initial discounts and tiered status function.)

This program aims to motivate sellers to activate listings for products that you believe consumers would be interested in purchasing on a consistent basis. Subsequently, your emphasis should be on providing an exceptional customer experience. 

This encompasses maintaining consistent pricing, ensuring available inventory, and guaranteeing punctual delivery. Upon joining the Subscribe & Save program, you are accepting its terms and conditions.

What Can Entice Sellers To Use Subscribe And Save?

How Amazon Subscribe And Save Works?

Amazon’s Subscribe and Save program works by allowing customers to set up regular deliveries of products they frequently purchase. Here’s a general overview of how it works:

  1. Customer Selection: Customers choose the products they want to subscribe to. These are usually items that are needed on a regular basis, like household supplies, pet food, or personal care items.
  2. Setting Up Delivery Schedule: Customers set up the frequency of their deliveries, which can range from monthly to every six months. They can also choose the quantity they want for each delivery.
  3. Discounts and Savings: Customers save money on their subscriptions. Amazon offers a discount on the regular price of the subscribed items, which increases with the number of subscriptions a customer has.
  4. Automatic Shipments: The products are automatically shipped to the customer at the set frequency. Amazon sends a reminder email before each shipment in case the customer wants to make changes or skip a delivery.
  5. Seller’s Role: Sellers need to ensure they have sufficient stock to fulfill the subscriptions. If a product goes out of stock, the subscription is put on hold until the item is back in stock.
  6. Subscription Management: Customers can manage their subscriptions at any time. They can change the delivery frequency, skip a delivery, change the quantity, or cancel the subscription altogether.

Seller Benefits From Amazon Subscribe and Save

How can the program increase sales for sellers?

Amazon’s Subscribe and Save program can significantly boost a seller’s sales in several ways:

  1. Repeat Business: The program encourages repeat purchases by offering discounts for subscription orders, leading to predictable, recurring revenue for sellers.
  2. Increased Customer Loyalty: Once customers subscribe to a product, they are less likely to switch to a competitor’s product, thereby increasing customer loyalty and lifetime value.
  3. Higher Order Value: Customers are incentivized to subscribe to more products to receive higher discounts, which can increase the overall order value.
  4. Improved Stock Planning: Regular subscriptions can help sellers forecast demand more accurately, leading to better inventory management and potentially lower storage costs.
  5. Enhanced Product Visibility: Products that are part of the Subscribe and Save program may receive additional visibility on Amazon, leading to increased sales.
  6. Greater Customer Satisfaction: The convenience and savings offered by the program can lead to higher customer satisfaction, which can in turn lead to positive reviews and word-of-mouth referrals.

How does it help in customer retention?

The Amazon Subscribe and Save program is designed to promote customer retention in several ways:

  1. Repeat Purchases: By subscribing to a product, customers commit to making repeat purchases at regular intervals. This leads to increased customer retention as they are less likely to switch to a different product or supplier.
  2. Convenience: The Subscribe and Save program offers convenience by automating the reordering process. This hassle-free shopping experience can lead to higher customer satisfaction, encouraging customers to stick with the service.
  3. Cost Savings: The program offers discounts on subscription orders, helping customers save money. These savings can act as an incentive for customers to continue their subscription.
  4. Flexibility: Customers have the ability to manage their subscriptions, including changing the frequency and quantity of their orders, skipping deliveries, or even canceling the subscription. This flexibility can enhance the customer experience and improve retention.
  5. Consistent Supply: For products that customers need regularly, such as household goods or personal care items, the Subscribe and Save program ensures a consistent supply, which can increase customer loyalty.

What are the potential challenges and how to overcome them?

While Amazon’s Subscribe and Save program can offer significant benefits, it also presents some challenges for sellers. Here are a few potential issues and strategies to overcome them:

  1. Stock Management: Consistent inventory is crucial to meet subscription demands. Stockouts can lead to paused subscriptions and dissatisfied customers. Regular inventory checks and accurate forecasting can help maintain adequate stock levels.
  2. Price Stability: Frequent price changes can frustrate customers and lead to cancellations. Try to keep your pricing as consistent as possible, and communicate any necessary price changes to customers in advance.
  3. Profit Margins: The discounts offered in the Subscribe and Save program can impact your profit margins. Ensure your pricing strategy accounts for these discounts while still maintaining profitability.
  4. Customer Retention: While the program can enhance customer retention, it’s still vital to provide excellent customer service and high-quality products to keep subscribers satisfied.
  5. Managing Subscriptions: Some customers may find it challenging to manage their subscriptions. Providing clear instructions and offering customer support can help alleviate this issue.
  6. Unexpected Cancellations: Customers can cancel their subscriptions at any time, which can impact your forecasted sales. Regular communication and providing value through quality products and service can help reduce cancellations.

Learn more about Subscribe and Save by watching these videos from Steven Pope, founder of My Amazon Guy.

Eligibility for Amazon Subscribe and Save

What types of products are eligible?

A Subscribe & Save enabled offer refers to a listing that you have enrolled in the FBA Subscribe & Save program.

Product categories that are eligible for the Amazon Subscribe and Save include Beauty, Health & Baby Care, Home Tools & Home Improvement, Kitchen, Lawn & Garden, Automotive Parts & Tools, Outdoors, Sports, Grocery, Electronics, Industrial Supplies, Musical Instruments, Office Supplies, Pet Supplies, and Toys.

Amazon determines if products are eligible for the Subscribe and Save program include: fulfillment history, in-stock rate, sales performance, average selling price, and product category.

What are the seller prerequisites?

To participate in FBA Subscribe and Save program as a seller, there are several prerequisites:

  1. Professional Selling Plan: Sellers must have a Professional Selling Plan with Amazon. Individual sellers are not eligible for the program.
  2. Performance Metrics: Amazon considers a seller’s performance metrics. While Amazon does not publicly disclose the specific requirements, generally, sellers with high performance metrics in areas such as order defect rate, cancellation rate, and late shipment rate are more likely to be eligible.
  3. Product Eligibility: Not all products are eligible for Subscribe and Save. Typically, products that are regularly purchased and used, such as groceries, pet supplies, and health and personal care items, are more likely to be eligible.
  4. Inventory Requirements: Sellers must be able to maintain consistent inventory levels to fulfill recurring orders. Regular stockouts can lead to paused subscriptions and are not conducive to the program.

What Are Seller-Funding Requirements?

Amazon offers three base funding options for Subscribe & Save products: 0%, 5%, or 10%. Customers who subscribe to five or more products in a single delivery will receive an additional 5% discount, funded by Amazon for a limited time. You can update your funding options and manage your selection of products on the Manage Products page.

If you choose to enroll your products at the 0% base discount and take advantage of the Amazon-funded 5% discount, your subscriptions will continue to receive these discounts indefinitely. When the Amazon discount ends, we will no longer automatically enroll new products.

The new funding structure applies to all of your Subscribe & Save products, including those already enrolled and new selections. Subscriptions created before November 5, 2019, will continue to be funded under the previous category-specific fee structure.

Stock Maintenance For Amazon Subscribe And Save

To enable an offer on Amazon Subscribe & Save, you must have an in-stock rate of at least 85% for 26 out of the past 30 days. This means that your product must be available to ship 26 out of the past 30 days.

Why Is It Important To Maintain Stock For The Program?

Maintaining stock for the Amazon Subscribe and Save program is crucial for several reasons:

  1. Fulfillment of Customer Orders: Customers who subscribe to your products expect regular, timely deliveries. If you run out of stock, you won’t be able to fulfill these orders, which can lead to customer dissatisfaction and cancellation of subscriptions.
  2. Maintaining Customer Trust: Consistent stock levels ensure that customers can rely on your product being available when they need it. This helps build trust and encourages customers to maintain their subscriptions with you.
  3. Prioritization of Subscriptions: When a product comes back in stock, Amazon prioritizes fulfilling Subscribe and Save orders over standard orders. This means if you frequently go out of stock, you could be missing out on potential sales from regular orders.
  4. Seller Reputation: Regularly running out of stock can negatively impact your seller reputation and performance metrics, which could affect your overall standing on Amazon.
  5. Revenue Stream: Subscribe and Save acts as a predictable revenue stream due to its recurring nature. By maintaining stock, you ensure this revenue stream remains consistent.

What Happens If A Seller Runs Out Of Stock?

If a seller participating in the Amazon Subscribe and Save program runs out of stock, several things can happen:

  1. Subscription Paused: If a seller runs out of stock, Amazon will pause the customer’s subscription for that product. The subscription will not be cancelled, but it will not be fulfilled until the item is back in stock.
  2. Customer Notification: Amazon will notify the customer about the out-of-stock status and the pause in their subscription. This could potentially lead to customer dissatisfaction or them seeking alternatives, impacting your sales and customer loyalty.
  3. Prioritized Restocking: When the product comes back into stock, Amazon prioritizes fulfilling Subscribe and Save orders over regular orders. This means that the first stock that comes in will go towards fulfilling these pending subscriptions.
  4. Seller Performance Metrics: Regularly running out of stock can negatively impact a seller’s performance metrics on Amazon. These metrics are crucial for maintaining a good standing on the platform and can affect your Buy Box eligibility and product visibility.
  5. Revenue Impact: The pause in subscription fulfillment due to lack of stock can lead to a temporary loss of the recurring revenue generated through the Subscribe and Save program.

How To Manage Stock Effectively For Subscribe And Save?

Effective stock management is crucial for sellers participating in Amazon’s Subscribe and Save program. Here are some strategies to manage stock effectively:

  1. Accurate Forecasting: Utilize sales data and trends to accurately forecast the demand for your product. Consider factors like seasonality, growth trends, and market conditions. This will help you anticipate how much stock you’ll need to fulfill both regular and Subscribe and Save orders.
  2. Regular Stock Monitoring: Regularly monitor your stock levels and sales rate. Amazon provides tools in Seller Central that can help you track inventory levels and sales velocity.
  3. Maintain Safety Stock: Always keep a certain level of safety stock to cover unexpected demand or supply chain issues. This serves as a buffer and can prevent you from going out of stock.
  4. Efficient Supply Chain: Work closely with your suppliers to ensure a smooth supply chain. This includes timely order placement, reliable delivery, and quality checks.
  5. Prioritize Subscribe and Save Stock: Since Subscribe and Save customers rely on regular deliveries, it’s important to prioritize stock for these orders. Make sure you have enough inventory to cover these subscriptions.
  6. Use Amazon’s Inventory Management Tools: Amazon offers a variety of tools and reports in Seller Central that can assist in inventory management. Tools like Inventory Performance Index (IPI), Manage Inventory page, and Inventory Planning reports can be extremely useful.

Here are more videos to watch if you want to know more about managing stocks and inventory:

Pricing For Amazon Subscribe And Save

How Pricing Differs From Regular Purchases?

The pricing for Amazon’s Subscribe and Save program typically differs from regular purchases in a few ways:

  1. Discounts for Subscriptions: Amazon offers a discount on products purchased through the Subscribe and Save program. The exact discount can vary, but it’s usually around 5-15%. This discount is applied to the regular price of the product.
  2. Increased Savings with More Subscriptions: Amazon offers an additional discount for customers who have multiple Subscribe and Save subscriptions. For example, customers might get an extra discount if they have five or more products delivered in the same month.
  3. Price Lock for First Delivery: For the first delivery of a Subscribe and Save order, Amazon locks in the price that was displayed when the customer set up the subscription. However, the price may change for subsequent deliveries based on the current price of the product.
  4. Price Changes Notification: If the price of a subscribed product changes, Amazon sends an email to the customer before the next delivery. This allows the customer to review the new price and make changes to their subscription if needed.

How Sellers Can Strategize Their Pricing For The Program?

Strategizing pricing for Amazon’s Subscribe and Save program involves a delicate balance between offering value to customers and maintaining profitability. Here are some strategies sellers can consider:

  1. Competitive Pricing: Analyze your competitors’ pricing for similar products, including their Subscribe and Save offers. This can help you set a competitive price for your product subscriptions.
  2. Factor in Discounts: Remember, Amazon offers a discount on Subscribe and Save products. Make sure your pricing strategy takes into account these discounts while still ensuring profitability.
  3. Value Perception: Customers are more likely to subscribe to a product if they perceive it as good value for money. Highlight the savings they can make through the Subscribe and Save program in your product listing.
  4. Cost Analysis: Perform a detailed cost analysis. This should include all costs associated with the product, such as manufacturing, packaging, shipping, and Amazon fees. This will help you determine the minimum price at which you can sell your product and still turn a profit.
  5. Monitor and Adjust: Regularly monitor your product’s performance, customer feedback, and market trends. Be ready to adjust your pricing strategy as needed to stay competitive and profitable.
  6. Volume Over Margin: With Subscribe and Save, you may opt for a strategy that prioritizes volume over profit margin. With increased volume of sales, overall profitability might increase even with a lower margin.

Delivery And Shipping For Amazon Subscribe And Save

How Does Delivery Work For Subscribe And Save?

Delivery for the Amazon Subscribe and Save program is designed to be convenient and consistent for the customer. Here’s how it typically works:

  1. Customer Sets Frequency: When a customer subscribes to a product, they choose the frequency of their deliveries. This can range from monthly to every six months, depending on their needs and the product.
  2. Automatic Shipments: Once the subscription is set up, Amazon automatically ships the product to the customer at the chosen frequency. There’s no need for the customer to place a new order each time.
  3. Delivery Date: Amazon allows customers to choose a preferred delivery date. All of their Subscribe and Save orders for that month will be scheduled to arrive on that date, making it easier for customers to manage their subscriptions.
  4. Email Reminders: Amazon sends a reminder email before each shipment is sent. This gives the customer the chance to review, change, or skip the upcoming delivery if needed.
  5. Changes to Delivery: Customers have the flexibility to change the delivery date, frequency, and quantity of their subscription at any time through their Amazon account.
  6. Out-of-Stock Situations: If a product goes out of stock, the subscription delivery is paused until the item is back in stock. Amazon will notify the customer about the delay.

What Are The Shipping Policies For The Program?

Amazon’s Subscribe and Save program follows Amazon’s general shipping policies, with a few additional specifications:

How Are Shipping Costs Calculated?

For Amazon’s Subscribe and Save program, shipping costs are typically handled as follows:

  1. Free Shipping for Prime Members: If a customer is an Amazon Prime member, they usually receive free shipping on their Subscribe and Save orders.
  2. Free Shipping for Non-Prime Members: Even if a customer is not a Prime member, they may still receive free shipping on Subscribe and Save orders. The specifics can depend on Amazon’s current policies and sometimes the order value.
  3. Shipping Costs for Non-Eligible Orders: If a Subscribe and Save order doesn’t qualify for free shipping (which is rare), the shipping cost is calculated based on the weight and dimensions of the package, the shipping speed (Standard, Expedited, Priority), and the delivery location.

Customer Experience With Amazon Subscribe And Save

What Are Customers’ Common Issues With The Program?

While Amazon’s Subscribe and Save program offers convenience and savings, customers may occasionally encounter issues. Here are some common problems and possible solutions:

  1. Price Changes: Customers may be surprised by price changes for their subscribed products. While Amazon does send an email to alert customers of price changes, customers may overlook these. Sellers can help by maintaining price consistency where possible and reminding customers to check their emails for updates.
  2. Unexpected Shipments: Customers may receive shipments they weren’t expecting or forget they have a subscription. Regular reminders from Amazon and easy access to subscription management can help customers keep track of their orders.
  3. Paused Subscriptions Due to Stockouts: If a product goes out of stock, Amazon will pause the subscription, which can frustrate customers. Sellers should aim to maintain consistent inventory levels to avoid stockouts.
  4. Difficulty Managing Subscriptions: Some customers may find it difficult to manage their subscriptions. Clear instructions on how to modify or cancel subscriptions can help, as can responsive customer service.
  5. Delivery Issues: Problems with delivery can cause customer dissatisfaction. While sellers often can’t control the delivery process, they can provide tracking information and assist customers in resolving issues with Amazon’s customer service.

How To Improve Customer Experience With Subscribe And Save?

Improving the customer experience with Amazon’s Subscribe and Save program can lead to greater customer satisfaction and loyalty. Here are some strategies:

  1. Maintain Consistent Inventory: Regularly monitor your inventory levels to avoid stockouts, which can disrupt your customer’s subscriptions and cause dissatisfaction.
  2. Stable Pricing: While prices can fluctuate, try to keep your pricing as stable as possible. Frequent price changes can frustrate customers who have subscribed to your products.
  3. Clear Product Information: Provide detailed and accurate product descriptions. Include information about the benefits of subscribing to your product through the Subscribe and Save program.
  4. Excellent Customer Service: Respond promptly and courteously to customer inquiries or issues. Providing excellent customer service can enhance the customer’s experience and build loyalty.
  5. Regular Communication: Keep subscribers updated with any changes to their subscription, such as changes in price, delivery date, or stock availability. Regular communication can help manage expectations and build trust.
  6. Encourage Feedback: Encourage customers to provide feedback on their experience with the Subscribe and Save program. This can help you identify areas for improvement.

Cancellation And Changes In Amazon Subscribe And Save

What Impact Does Cancellation Have On Sellers?

When a customer cancels their subscription through Amazon’s Subscribe and Save program, it can have several impacts on sellers:

  1. Revenue Loss: Each cancellation means a loss of predictable, recurring revenue that the subscription was expected to generate.
  2. Inventory Management: Cancellations can disrupt forecasting and inventory management efforts. Overestimation of demand due to cancellations can lead to excess inventory and increased storage costs.
  3. Customer Retention: A high rate of subscription cancellations can indicate problems with customer retention. This could be due to factors like dissatisfaction with the product, pricing issues, or better offers from competitors.
  4. Feedback and Reviews: If a customer cancels a subscription, they may be less likely to leave positive reviews, which can impact the product’s ranking and visibility on Amazon.

How Sellers Can Encourage Customers To Keep Their Subscriptions Active?

Keeping customers engaged with their subscriptions is key to maintaining a successful Subscribe and Save program. Here are some strategies sellers can use:

  1. Deliver Quality Products: Ensuring your product consistently meets or exceeds customer expectations is fundamental. High-quality products are one of the best ways to keep customers coming back.
  2. Maintain Competitive Pricing: While prices may vary, strive to keep your pricing competitive. Regular price hikes can lead to subscription cancellations.
  3. Keep a Consistent Inventory: Avoid stockouts. If a product is unavailable, the subscription gets paused which can lead to cancellations. Consistent inventory management helps keep subscriptions active.
  4. Provide Excellent Customer Service: Respond promptly and effectively to any customer concerns or complaints. Good customer service can turn a potential cancellation into a satisfied customer.
  5. Regular Communication: Keep subscribers informed about any changes to their subscription, such as price changes or product updates. Transparency helps build trust and loyalty.
  6. Encourage Feedback: Request feedback and reviews from your subscribers. This not only provides valuable insights for improving your products and service, but also makes customers feel valued and engaged.
  7. Offer Exclusive Deals or Promotions: Periodic exclusive offers or promotions for subscribers can add value to the subscription, making customers more likely to maintain it.

Marketing Strategies For Amazon Subscribe And Save

How To Advertise Products With Subscribe And Save?

Promoting products within the Subscribe and Save program can be done through several strategies:

  1. Product Listing: Highlight the Subscribe and Save option in the product listing. Make sure it’s clear that the option is available and explain the benefits such as cost savings and convenience.
  2. Email Marketing: Send targeted emails to existing customers, letting them know they can save money and time by subscribing to their favorite products.
  3. Social Media: Promote the Subscribe and Save option on your social media platforms. This can be done through regular posts, stories, or even paid ads.
  4. Amazon Advertising: Use Amazon’s advertising tools to promote your products. Sponsored Products, Sponsored Brands, and Sponsored Display can all feature the Subscribe and Save option.
  5. Bundling Products: If you have multiple products that can be used together, consider bundling them and offering the bundle as a Subscribe and Save option. This can increase the value proposition for customers.
  6. Product Packaging: Advertise the Subscribe and Save program on your product’s packaging if it’s allowed. This can encourage customers to subscribe when they reorder.
  7. Customer Service: Train your customer service team to mention the Subscribe and Save option when interacting with customers.

Amazon Subscribe And Save: Seller Performance Metrics

Continuous seller performance evaluations are conducted to ensure a positive Amazon customer experience. When assessing performance, factors such as your ability to maintain adequate inventory levels to meet customer demand, customer feedback, and Subscribe & Save order cancellations are taken into account. It’s important to note that subpar performance metrics could impact your participation in the program.

You can access your performance dashboard by visiting Subscribe & Save Manage Products. Within this dashboard, you can review various metrics for weekly, monthly, quarterly, and yearly time frames:

Shipped Units: This indicates the quantity of units shipped for subscription orders during a specific time frame.

Shipped Revenue: This represents the total revenue generated from shipped subscription orders over a given period.

Subscriptions Count: This reflects the number of active subscriptions at the end of a specified period.

Not Delivered Due to Out of Stock (OOS): This metric shows the percentage of units that were not delivered due to ASINs being out of stock.

Average Revenue Per Customer: This compares the average revenue from subscribers to that from non-subscribers.

Planned Revenue: This sums up the projected revenue from orders anticipated to be shipped for your active subscriptions in the forthcoming 30, 60, or 90 days.

Planned Units: This signifies the count of units for orders expected to be shipped for your active subscriptions in the upcoming 30, 60, or 90 days.

Amazon Subscribe And Save: FAQ

What constitutes an inventory violation?

An inventory violation occurs when subscription orders are not fulfilled promptly. Repeated instances of inventory violations can lead to suspension from the program.

What should I do if I need to generate a new SKU for an existing offer?

Ensure that you activate the new SKU as an FBA Subscribe & Save offer. Once the offer is created, reach out to fba-sns-help@amazon.com via email and request the transfer of your subscriptions to the newly generated offer.

What constitutes a pricing violation?

A pricing violation occurs when there are inconsistent price changes. Consistent and stable pricing is essential. Repeated instances of significant pricing fluctuations can lead to suspension from the program.

I currently have inventory and have not recently increased prices. Why did I receive a violation?

It’s important to note that subscription-based orders may take up to one month or even longer to fulfill. Consequently, it might also take a similar duration to receive a violation notification.

Find more FAQs about Amazon Subscribe and Save here.

How Can The Subscribe And Save Dashboard Help Sellers

Amazon’s Subscribe and Save Dashboard offers several features that can help sellers manage their subscriptions more effectively:

  1. Subscription Overview: The dashboard provides an overview of your active subscriptions, including the number of subscribers, units per shipment, and revenue. This can help you track your subscription performance at a glance.
  2. Customer Insights: The dashboard offers insights into customer behavior, such as the average subscription length and frequency of orders. This can help you understand your customers better and tailor your offerings to their needs.
  3. Inventory Management: By tracking upcoming subscription orders, you can better manage your inventory and avoid stockouts that could lead to paused subscriptions.
  4. Cancellation Reports: The dashboard provides details about cancelled subscriptions, including the reasons for cancellation. This can help you identify issues and take corrective action to improve customer retention.
  5. Performance Metrics: The dashboard provides key performance metrics such as churn rate and subscription growth rate. These can help you evaluate the success of your Subscribe and Save program and identify areas for improvement.

Conclusion

In essence, Amazon Subscribe & Save emerges as a pivotal ally for sellers, enabling them to flourish. This dynamic program cultivates customer loyalty, steady sales, and lasting success by streamlining recurring purchases. 

By upholding the tenets of reliable inventory, consistent pricing, and superior service, sellers can position themselves for thriving ventures in the ever-evolving landscape of e-commerce.

Bonus: Best Practices For Amazon Subscribe And Save

Here are some best practices for Amazon’s Subscribe and Save program:

  1. Consistent Inventory: Regularly monitor your inventory to avoid stockouts, which can disrupt your customer’s subscriptions and cause dissatisfaction.
  2. Stable Pricing: While prices can vary, try to keep your pricing as stable as possible. Frequent price changes can frustrate customers who have subscribed to your product.
  3. Clear Product Information: Provide detailed and accurate product descriptions. Include information about the benefits of subscribing to your product through the Subscribe and Save program.
  4. Excellent Customer Service: Respond promptly and courteously to customer inquiries or issues. Providing excellent customer service can enhance the customer’s experience and build loyalty.
  5. Regular Communication: Keep subscribers updated with any changes to their subscription, such as price changes or changes in product formulation or packaging.
  6. Value Proposition: Make sure your product offers a strong value proposition. If your product is used regularly and the savings from subscribing are significant, customers are more likely to subscribe.
  7. Monitor Performance: Regularly check your Subscribe and Save dashboard to monitor your performance. Use the data to make informed decisions and adjustments to your strategy.

By following these best practices, you can maximize the benefits of the Subscribe and Save program for both your business and your customers.

Cathy Barouch

Brand Director

Cathy Barouch brings a wealth of experience to her role as Brand Director at My Amazon Guy. With a background in ecommerce and brand management, Cathy has a proven track record of success in driving growth and visibility for brands on Amazon.

Prior to joining My Amazon Guy, Cathy served in key leadership roles, including as the Founder of Mystigrey, where she honed her skills in brand development and management. Before that, Cathy was the CEO & Co-Founder at Caterina Jewelry, where she led the company to success with her strategic vision and innovative approach.

Cathy’s expertise extends beyond ecommerce, as she is also a member of MJSA: Professional Excellence in Jewelry Making and Design, showcasing her commitment to excellence and continuous learning in the field.

John Lane

Brand Director

I bring a strong background in ecommerce operations management to My Amazon Guy. Previously, I served as the Operations Manager at Velex Corp. dba Gorilla Gym (later Gym1), where I oversaw our supply chain operations from China to the U.S. and Canada. I managed order fulfillment and led a dedicated customer service team. Additionally, I was responsible for managing our Amazon seller accounts in the U.S. and Canada, ensuring smooth operations and customer satisfaction.

Outside of my role at My Amazon Guy, I also dedicate time to coaching football at Boston College High School during the fall, where I bring my leadership and team-building skills to the field.

Benjamin Loya

Brand Director

As a Brand Manager at My Amazon Guy, I specialize in enhancing clients’ sales and visibility on the Amazon platform. Leveraging my expertise in Amazon Seller Central, social media strategies, and adept problem-solving skills, I oversee a portfolio of accounts and projects. My role encompasses the strategic planning, meticulous execution, and continuous optimization of product listings, advertising initiatives, and brand stores.

Prior to My Amazon Guy, I served as the IT Director at Proeduco del Bajio, a prominent education firm in Mexico. During my tenure, I spearheaded the organization’s digital transformation, introducing innovative solutions such as network infrastructure enhancements and system implementations to enhance the quality and efficiency of our educational services. Collaborating closely with cross-functional teams and stakeholders, I ensured alignment of IT strategies with overarching business goals and objectives.

Jeffrey Lenz

Brand Director

Jeffrey is a seasoned e-commerce expert with over 10 years of experience in helping brands succeed on Amazon. As a Brand Director at My Amazon Guy, he leverages his data-driven approach and deep understanding of online marketplaces to develop and execute winning omnichannel strategies for our clients.

Jeffrey brings a wealth of knowledge in:

  • Brand Growth on Amazon: He has a proven track record of launching and growing brands on Amazon, utilizing his expertise in 1P and 3P operations.
  • Data-Driven Strategy Development: Jeffrey leverages data insights to craft effective channel strategies that optimize product visibility and sales for My Amazon Guy’s clients.
  • Omnichannel Expertise: He understands the importance of a cohesive omnichannel approach and develops strategies that reach customers across various touchpoints.
  • Compliance Focus: Jeffrey ensures adherence to Amazon’s ever-evolving policies and regulations, safeguarding the success of My Amazon Guy’s clients.

With his dedication to brand success and his strong grasp of the Amazon marketplace, Jeffrey is a valuable asset to My Amazon Guy, helping our clients flourish and achieve their Amazon sales goals.

Tony Chung

Brand Director

Tony is a results-oriented growth expert with a proven track record of generating leads, boosting revenue, and optimizing team performance for e-commerce businesses. He brings a data-driven approach to his role as Brand Director at My Amazon Guy, leveraging his expertise in digital marketing, sales, and operational efficiency.

Tony excels at:

  • Driving Customer Acquisition: He develops and executes comprehensive digital advertising and marketing strategies across all channels to generate qualified leads for My Amazon Guy.
  • Maximizing Sales Growth: Tony utilizes data analysis, forecasting, and KPI tracking to optimize sales strategies and drive top-line revenue for My Amazon Guy’s clients on Amazon.
  • Optimizing Team Efficiency: He fosters a high-performing team environment through project management, process improvement, and a coaching leadership style.
  • Data-Driven Decision Making: Tony leverages data analytics to build comprehensive performance trackers, measuring everything from brand growth to internal team performance, ensuring data-driven decision making across My Amazon Guy.

With his focus on results and his deep understanding of e-commerce, Tony plays a critical role in helping My Amazon Guy’s clients achieve their Amazon sales goals.

Jan Pao Montecillo

Director of Client-Success and Website Orders

Meet Jan Paolo Montecillo, our gaming virtuoso turned office hero! From pen-and-paper quests to tactical turn-based triumphs. He doesn’t just play games; he masters them, cracking their systems like a puzzle mastermind. But it doesn’t stop in the virtual realm! Jan’s game-changing work ethic and knack for system analysis have elevated our operations to epic levels. With a killer work ethic and his gaming superpowers,

Throughout his career, Jan Paolo has consistently demonstrated a strong ability to:

  • Lead and motivate teams: He has a proven track record of fostering high-performing teams and driving results.
  • Develop and implement operational strategies: Jan Paolo possesses a keen understanding of operational excellence and a talent for designing and implementing effective strategies.
  • Build strong client relationships: He is known for his client-centric approach and his commitment to exceeding client expectations.

Interests: Gaming

Noah Wickham

Brand Director

Noah Wickham started in eCommerce a decade ago, reselling on eBay and gradually expanding his knowledge base. Since then, he has worked with a variety of clients over several years, focusing on growth strategies, technology initiatives, product procurement, brand building, and SEO improvements. His expertise covers many areas of eCommerce, with a particular focus on Amazon, Walmart, and Shopify. Noah defines himself as a growth-centric leader and a client success advocate. Outside of work, he enjoys cooking, video games, reading, and chess. Most Saturday nights, you can find him trying a new restaurant or exploring a different venue in his city.

A man wearing a hooded sweatshirt.

Shane Keyes

Brand Director

Shane is an Amazon marketing specialist at My Amazon Guy and attended Temple University’s Fox School of Business to pursue a degree in Marketing. 

A self-starter, Shane mastered Amazon’s intricacies through hands-on experience and rigorous self-guided research. Specializing in listing optimization and growth strategies, he excels at boosting BSR through Click-Through Rate (CTR) and Search Engine Optimization (SEO) best practices to drive your brand’s success on Amazon. Shane’s rise at My Amazon Guy underscores his leadership ability and unwavering commitment to achieving a brand’s top priorities.

Beyond work, Shane’s passion lies in Philadelphia sports, with a history of participating in team sports like baseball and rugby.

A woman wearing glasses and a t-shirt who excels in account management.

Faith Denniston

Brand Director

I’m Faith, an Amazon marketing specialist obsessed with SEO, PPC, CTR, and the alchemy of conversions. With a data-driven approach, I help brands conquer the Amazon marketplace, turning clicks into customers.

When I’m not optimizing listings, you’ll find me in virtual worlds, exploring Final Fantasy XIV and diving into manga. I’m also a paranormal enthusiast, chasing ghostly tales in my spare time. Join me on this journey of digital dominance and otherworldly adventures!

A woman in glasses is posing for a photo for Amazon.

Roxanne Villanueva

VICE PRESIDENT OF HUMAN RESOURCES

Over 13 years of experience in the Business Process Outsourcing Industry Specializing in Customer Success and Sales for Telco, Tech, Finance and Ecommerce for both Start Up and Fortune 500 companies. 

An Inspirational Leader who loves to be where the action is, enjoys Creating Innovative Solutions to Complex Problems, Developing her People and Driving Engagement.

Interests: Traveling, Music and Spending time with Family

Kevin-Sanderson

Kevin Sanderson

Vice President of Marketing

Kevin Sanderson is the Vice President of Marketing for My Amazon Guy. He graduated from Texas Tech University and has a wide range of experiencew including previously having worked for two Fortune 500 companies and a rapidly growing insurance agency. Kevin has been selling on Amazon since 2015 and is also the founder of Maximizing Ecommerce, a company that hosts popular virtual learning events like the Convert More Clicks Summit and the PPC Mastery Summit. He joined the team at My Amazon Guy after Maximizing Ecommerce by My Amazon Guy and lives in Florida with his beautiful wife and two children.

A young man wearing glasses and a checkered shirt expertly managing seller central on an online marketplace.

Thomas Fitzgibbons

SENIOR ACCOUNT DIRECTOR

Thomas graduated from the University of Missouri – St. Louis (UMSL), receiving a Bachelor’s degree in Business Administration – Marketing and a Certification in Digital Marketing. He started his marketing career in the B2B industry, helping companies focus their internal marketing efforts on Website SEO, Website Content, Digital Advertising, and effective Email Marketing Campaigns. 

 

In 2020, Thomas shifted his career to eCommerce. As a self-starter, he learned the ins and outs of Amazon, Seller Central, and Shopify to help brands and sellers succeed in the digital world. Previously, he worked for an Amazon Marketing Agency as an Account Manager, assisting brands in growing and thriving on Amazon through his management. At MAG, Thomas serves as an Account Director, overseeing an extensive portfolio of 40 brands and managing a successful team of Brand Managers. Thomas provides leadership to his team and execution on high-level strategy for the brands in his portfolio. 

In his free time, Thomas enjoys golf, soccer, music, and taking his dog on hikes around the St. Louis area.

Kristen Lasch

Kristen Lasch

BRAND DIRECTOR

Kristen started her professional work on Amazon in 2018 as a professional seller and project-based Account Manager. She has ample knowledge of both Seller Central and Vendor Central. With a degree in Art & Design, Kristen has a passion for problem-solving and thinking outside the box. She loves to help grow accounts by unraveling underlying issues, organizing catalogs, and providing creative branding ideas. With an extensive background in customer experience, she is able to really dive into the mind of a customer regarding listing optimizations and how to market products appropriately. In her free time, Kristen enjoys spending time with her family and working on growing their own private label account.

I was fortunate to be part of MAG's first batch of its Advertising Internship Program. The timing was perfect for me as I was looking for an opportunity to learn more about Amazon PPC and at the same time to have hands-on training to work on accounts.  

 

When I started my internship, I listed down the things I wanted to learn. And I am happy to say that I've ticked all the boxes! My most favorite was "Optimization Using Bulk Files”. Bulk files and I, we did not get along at first, it was so scary seeing all those data! But I had a great mentor who guided me along the way. He patiently taught me step by step on how to process the data. He was very enthusiastic in answering all of my questions. He supported me until I gained the confidence in uploading my first, second, third (and so on) bulk uploads. 

 

The biggest advantage in working with MAG (and I must say one thing that I always look forward to every week) is its Weekly Ads Training. Every week, we discuss various topics about PPC. Interns/Ads Specialists/Ads Managers, we all share knowledge, information, and updates about PPC. During our discussions, we exchange ideas and feedback. It became an avenue not just to learn a skill, but also to clear any vague or ambiguous PPC topics. 

 

For me, the biggest disadvantage is the work schedule. As an Intern, I have to follow EST timing. The time difference from my location was only 8 hours, but being a morning person, I really struggled to keep myself awake. But if you are a night owl, then this will not be a problem for you.

 

So if you are considering joining the MAG Advertising Internship Program, my advice to you is to take action - APPLY NOW! The knowledge that you will gain and the skill that you will develop from this program will be invaluable. And who knows? From being an Intern, you might be the next one to be promoted as Jr. Ads Specialist! 

Maria Victoria Piedad

A man with a beard smiling in front of a marketplace.

Steven Bruning

IT DIRECTOR

Steven has over eight years of experience in Information Technology and specializes in conceptualizing and implementing data-driven solutions.Steven started his Amazon career in 2019, breaking onto the scene by developing retail arbitrage software tools and gaining an in-depth knowledge of the Amazon Seller Central platform and account management. Outside of work, Steven enjoys DJing, learning and teaching others about personal finance, spreadsheets, and most of all, spending time with his wife playing board games and walking local trails. Steven was a long-distance runner for many years, having run over 1,000 miles and completed a marathon and several half-marathons.
A bald man from My Amazon Guy, smiling in front of rocks.

Jason Mastromatteo

VP of Brand Management

Jason Mastromatteo started his professional Amazon career in 2014 breaking into the Amazon scene selling by means of RA and private labeling. He eventually took his Amazon knowledge and started consulting for other businesses, distributors, and retailers. Jason’s experience and extensive seller central & vendor central knowledge have helped him consistently manage and grow sales through his team at MAG. Jason has interests in music, videography, skateboarding, and is a competitive Magic the Gathering player.

Dustin Fenton

VP of Finance

Dustin Fenton is the VP of Finance at My Amazon Guy. He began his eCommerce career in 2013, graduated with a Bachelors of Science with a Minor in Business Administration in 2018, and began his career at My Amazon Guy in the Fall of 2019. Dustin is a seasoned veteran at My Amazon Guy who has risen through the ranks:
  • Started as an Amazon Specialist
  • Grew to a Successful Brand Manager
  • Became a successful Account Director and through Leadership Grew Others into the Role
  • Promoted to VP of Operations
  • Now Serves as VP of Finance – and Assists the Company in all Areas of Operations
He directs:
  • AR
  • AP
  • Cash Flow
  • Tax Management
  • Employee Benefits Enrollment
  • Budgeting
  • Bookkeeping
  • Strategic Management of Financial Operations
  • M&A
  • Transfer Pricing Agreements
  • Operational Matters in Relation to the Financial Health and Solvency of MAG
In his free time, Dustin enjoys:
  • Traveling
  • Hiking
  • Extreme Weather Chasing
  • Learning and eCommerce Management
  • Retail arbitrage 
  • Spending time with friends and family
A man smiling in a blue circle, representing a marketplace seller central management.

Francisco Valadez

ACCOUNT DIRECTOR

A graduate of Monterrey Tech (ITESM) in Mexico with a Bachelor’s in International Business, Francisco Valadez has spent most of his career as an entrepreneur involved in retail, wholesale, and private label projects. He has led companies from humble beginnings to successful acquisitions. Francisco got his start in eCommerce as part of a shoe company that sells through brick-and-mortar retail, department stores, and its own website. Most recently, Francisco fell down the Amazon rabbit hole while helping a company set up their own Amazon business. From that day on, Francisco has been 100% focused on Amazon retail. He has ample experience in Seller Central, and has proven his understanding of successful strategies to grow a brand’s online retail presence. Outside of work, Francisco loves sports, cooking, reading, listening to vinyl records, and most of all, spending time with his wife and daughters. He coaches in both English and Spanish, and leads the Hispanic team in our agency
A woman in glasses is smiling in a circle while managing her seller central account on a marketplace.

Kristen Dixon

ACCOUNT DIRECTOR

Meet Kristen Dixon, a seasoned Amazon e-commerce expert with nearly 8 years of experience. Kristen is not just a master of the online marketplace; she’s a passionate advocate for helping clients and employees reach their full potential. Her journey in e-commerce isn’t just about transactions; it’s about building relationships, both professionally and personally.

What truly sets Kristen apart is her innate desire to see others succeed. Her clients trust her not just for her e-commerce expertise but for her ability to guide them towards their own success stories. As a mentor to her employees, she nurtures their talents and encourages them to reach new heights. Kristen is not just dedicated to her craft but is equally committed to fostering growth in those she interacts with.

Kristen leads a fulfilling life as a mother of two children and a proud owner of a lively Goldendoodle. Family is her anchor and her “why.” The love she pours into her work is mirrored in her home life. She proudly leads a multifaceted life, where her love for family, sports, and a deep passion for helping others intersect in harmony. Kristen is a true example of how one person can make a lasting impact, both in the digital realm and in the lives of those she touches.

A man with a beard and sunglasses, working as an "Amazon guy", involved in marketing management for Amazon.

Nick Nido

CHIEF TECHNOLOGY OFFICER

Holding a masters degree in electronic engineering from MIT with a bachelors in business management, Nick has 15+ years experience in ecommerce business and technology operations. Nick has gained a significant amount of his Amazon experience while launching his own store on Amazon with it being so successful it was later acquired by an conglomerate 3 years later.  

An bearded man marketing on the Amazon Marketplace.

Steven Pope

FOUNDER

Steven founded My Amazon Guy to help clients grow faster on Amazon. After serving on the corporate side as a marketing manager and eCommerce director for nearly a decade, Steven started teaching businesses how to leverage the largest eCommerce platform and logistics network in the world. The Grand Master of Amazon knowledge, Steven is a thought leader with more than 1500+ videos of free content where he gives away all his trade secrets away. Steven oversees marketing and sales. Mr. Pope is an eagle scout, has an MBA from Western Governor’s University, and a BS from Weber State University. Read what My Amazon Guy employees say it’s like to work for Steven.