How to Contact Amazon’s Catalog Team

Example: Gating issue such as pesticides

1. Navigate to the top-right hand corner in chosen seller central account and click on “Help”.

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2. This will bring a side panel out. Navigate to the bottom of the side panel and click on “Get support”.

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3. This will bring a list of options to get help on. Click on “Can’t find what you need?” near the bottom. This will drop down more options. Now click on “Contact Us”.

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4. Once the Contact us page has loaded, click on “Selling on Amazon” on the left-hand side.

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5. This will bring up another side panel. Type something random in the “Tell us how we can help” text box then click “Get help”.

amazon seller central ticket help products inactive example

6. Now click on “Products and inventory”.

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7. Click on “Issue Listing Products”.

seller central Amazon SKU ASIN help ticket

8. Click on “I don’t have an ASIN or SKU or Batch ID” then “Next”.

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9. Click on “Other product and inventory issues” then “Next”.

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10. Here you can fill out the “Contact Reason”, “Please describe your issue”, “Asin Id”, and “Your email”. Example below.

describe issue contact reason amazon seller support vendor

email amazon seller central support ticket case id

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